Home Services reviews in Bellevue, Washington

Terrible services, no trash picking up in my neighborhood for consecutive two weeks. The first week it was due to heavy snow, no one came and pickup. However, the second week the snow melted, nobody came! When I walk around other neighborhood in my area, the same thing, trashs bags are scattered along the street, and ravens started eating those trashes inside. I am wondering what are people doing in this company? No people working in two weeks? Full of slakers... sigh...

I wish I could give them 0 starts cause that is what they deserve when it comes to customer service satisfaction and their policies . They messed up with the last pickup, they didn't pick up the recycling, the landlord called me, I called them and they said that is gonna be picked up by the end of the day, do you think they did? noo. the landlord than called a junk removal companie and informed me it was $100 from our deposit because it was last minute pickup ... I have been calling them and they kept twisting stories to make it look like is my fault , the landlord ... It was just them, they were supposed to pick up everything, no one needs to have recycling in the bins at an open house , that day was their first open house.

If I could give a zero, I would. This is unbelievable. I can not explain how frustrated I am with the services. 1. Called 2 month ago to cancel the service (thought I canceled it) 2. Noticed a charge from them on my bank account, but they already picked up all garbage cans (did not make sense in my head) 3. called them again to make sure I am not getting charged/cancel my account 4. two weeks later still getting charged without any service provided (bins are already picked up 1.5 month ago) 4. called them again and customer service rep tells me it is my fault that I did not take my CC off the account UNBELIEVABLE!!! How it could be even possible!

I understand that due to inclement weather our neighborhood garbage service had to be cancelled for 2 weeks. These things happen rarely. During the second week of no regular service a neighbor was contacted by Republic via a voice message stating that garbage only would be picked up the following morning. If not for the neighbor telling some of us we would have had no idea. Then this week I noticed a few green yard waste cans on the street for a couple days filled with recyclables. Once again , some customers were notified and others were not. When I tried to call and find out how to be notified in the future there was a recording which said to please not call as they have a high call volume. I would have spoken to them about this instead of posting here had I had the opportunity to speak with someone.

They are over-charge me a lot of "ultra bag", they claimed, while Seattle windy blow the can cover up causing few pieces garbage fall out.
They count each pieces as an ultra bag.
Totally insane.

While reaching out, they keep claim "We are not fixing any problem few months back", while their billing is quartly...

Doesn't understand why snowing and strike happens, they are still hesitate to give out credit to customer.
But windy weather, they can claim those pieces are ultra-bag ?

Extremely poor service.

Your pickup crew is excellent. However, is there a way to ask them not to dump the recycling truck's collector into the truck's main stowage in front of my driveway? Invariably, broken glass shards fly out into the driveway and street, presenting a serious hazard to our motorcycle tires. It would be nice if your trucks stopped leaking hydraulic fluid also, it seems to be a fleet-wide problem.

I have a hard time believing all the positive reviews that all seem to deal with elderly people having their bins moved around for them. My experience is scary bad drivers (I have witnessed tantrums with a driver throwing cans into the road and dumping material on the ground, then chucking the lids like frisbees), late, and missed service. I have called about missed service numereous times, never had them come pick it up. I reported the driver throwing the tantrum and was told by the rep that there was nothing that could be done since they are union drivers. Just awful.

Hours are a lie and they don't pick up or communicate abything. Will update if they reach back out.

Their online services are horrendous. I am trying to login to my account to setup autopay. When I go to login, I am taken to a page to "verify my information". I am asked for my first name and last name. When I enter those, I get a generic error message that "something went wrong, please contact us". I spend 45 minutes on the phone with customer service, where the representative is going back and forth with someone else about my problem. Finally they decide that they need to file an "IT ticket" and that I will get a phone call about my problem. I never get a phone call. Now when I try to login to my account, it says that my password is incorrect. When I try to reset my password, I never get the password reset email. So frustrating! I don't want to have to pay by phone or mail forever...

Update: I was eventually able to login and setup autopay. I don’t know what fixed it. Maybe the IT ticket did something that unblocked me. Now my beef with Republic is that they have charged me six times for extra trash pickup when I have put our extra recycling. Extra recycling is supposed to be free! When I called, they couldn’t produce the photo evidence the agent said they are supposed to have. So they refunded the fee. Possibly it’s because I hadn’t written “recycling” on the stack of boxes I put out? Hopefully the incorrect charges stop…

When I ordered the service, I was told that the bins were scheduled to be dropped off on Jan 9th. They weren't and I received no communication as to why, when and if I was get them at a later time. When I called to follow up, the associate said she had no way to find out what happened or be much of help to address the issue other than seeing the note in the system saying that it was postponed to the 13th. And no surprises at all when they missed delivery again the following week without any explanations or what so ever. We have trash and boxes piling up in the garage because republic services keeps failing to deliver its service commitments. Unacceptable!

I ordered a dumpster for my small business renovation work and they did not deliver because they scheduled incorrectly. I called and told the attending agent that I gave clear instructions and confirmed that the work was on the weekend so they can deliver it on Friday and just have it picked up on Monday with added cost on me. They did not deliver because they had it scheduled for Monday delivery.The agent told me that they would just cancel delivery and not charge me. I could not help but laugh on his response and he got mad that I was laughing. How could you not laugh on having someone charge you for not delivering the service? Now, I have to reschedule again the workers and pay extra for them not delivering it on schedule. I called again to arrange the delivery of a dumpster and they could not give a confirmation that it's going to be delivered on the day. republic services is the only garbage provider in my area and left me to just engage the private hauling services.Very bad service. If I could only give them zero star, that is what they will get.

My problem with Republic Services is that one hand doesn't know what the other is doing. If you make a payment, even walk it in...on more than one occasion, the pickup trucks were not updated. And, after making a payment, a week later...someone came to pick up our cans. He acted like we were criminals when we told him our account was in good status. Truly, it just seems like Customer Service, Accounts Payable, the pickup trucks and can distribution...just are operated by separate communication tracks. Makes for a lousy customer experience.

Household recycling drop off is open 10:00 a.m. to 4:00 p.m. Monday through Saturday.

Includes styrofoam, electronics, clothing, cardboard and rigid plastic, scrap metal, batteries, fluorescent tubes, hardcover books, cooking oil, and plastic bags

(Follow up: No frustration on my end. Posting above hours in case others are looking for recycling drop off, especially on the weekend... Google says it's closed on Saturday. I found the hours listed on your website. Thanks!)

Rude as can be. They picked up my trash/recycling can because they got my cancellation date wrong by over a month. They said they would get new ones out and call me back. They are so cheap/lazy they didn't do either and it's been a week without any cans. Called today and they said someone will bring some new ones out, but were super vague. The solution was to put my trash out in the street for the animals to get.

Terrible service. Last Friday they did not pick up any of the yard waste cans for our whole street. I called Monday and they promises someone would make the pickup Tuesday. (She even noted that they had "issues" with the driver and acknowledged the cans were left) Of course no truck on Tuesday. I called again Thursday and spoke with Wes. He assured me the cans would be picked up that day. Nothing! No calls back, nothing. I wish I could choose a different vendor!

Ordered a dumpster for a home renovation project. They promised it would arrive before the project, then charged me $600 to reserve the delivery. They failed to deliver on time, so now all my waste is soaking wet sitting on my driveway. I called to ask for a refund and they said they couldn’t issue it because their system said the dumpster had been delivered. Can’t wait to call them tomorrow about this for the 6th time.

Awesome electronics, small appliance, scrap metal, card board, styrofoam, clothing, books, light bulbs, batteries, hard plastic, cooking oil recycle center but it is only open Monday to Saturday 10am-4pm…. It would be even more awesome if they had a way to recycle the brand new and barely used, in good working condition items back into the community to people that may need them especially the multitude of cords and bicycles.

Their trucks are not well maintained and drip oil along the street. Very unpleasant and bad for the environment. They often also leave a trail of recycling debris along the way.

(older) Absolutely the worst customer service experience. They really don't care about their customers because they have a monopoly relationship based on the contracts with the cities they serve. Their trucks drop trash and recycling all along the route. Miss pickups regularly with no prorating of the bill. "You can can put out double next week! Yay"

(older) For those who are interested in a followup, the "response from the owner" suggested that they would love hearing from me. I did message them, twice, and got no response. So the request to help, etc. is essentially just a fake response to make them seem more customer oriented.

Update: They have gone back to putting the metal trash can in a place that it blocks access to the recycling bins. No matter how hard we try to recycle this company make sure it doesn't happen. This is The Regular Guy who picks up the trash twice a week. He just can't seem to do the job right. Recently we called Republic to see about dropping off electronic recycling. We were directed to their weekend drop off site. We planned our entire morning around getting by there and dropping things off. And surprise! They were closed. We called to find out if we had made a mistake and we were informed that the Saturday site had not been opened much because of staffing issues. This would not be a problem if it wasn't the same company that directed us to come on a Saturday with no warning that they may be closed. Wasted gas, wasted time and wasted energy.

Original 2 star review: The lack of services or information regarding the snow, ice and shutdown would lose another star, if I could find a way to give them more than two. I live in an apartment complex that has trash dumpsters and blue wheelie recycle bins. If placed where they belong, it is a system that works well. However, for over a year the regular trash man who collects the dumpster contents would place the large dumpster in a way that no one could access the recycling bins, including his co-workers who come for recycling on a different day. I know they were asked multiple times to put the dumpster back in a way that works for everyone, but it took a year to get the regular guy to do it. If you can't put the bins back where they go, then we can't get the trash in them or use the recycling bins. But for the long time of poor service and bad attitude, a month of success warrants barely one star. But hey, you are getting better, you know you are, and you can do it!

We have had their service for three months and they are consistently not picking up our trash, recycling, and compost. I understand why this company has the low review rating and all the one star reviews. The drivers that have our route (SE 48th St. in Sammamish Wa.) are horrible and fail to do their job. They are rude and petty for no reason. I had to call three times in one week for three missed pick ups. First call they missed two of the cans and I was told the following day they would come out and get the missed two cans. They only got one so that made it the second missed pick up then the following week the compost was missed yet again. My compost hasn’t been picked up for two weeks meaning some of the compost food has been stewing in the can for going on three weeks. I was promised a supervisor would call me within 48 hours and that was 8 days ago, still no call. This company needs to hire people that actually have good work ethic and are honest. My next step is contacting the city. I have records of all my calls and pictures and of the missed pick ups, the trash they leave all over the curb, the cans blocking my driveway or the cans in the road, and pictures of what trash is in which can to prove I am sorting the waste properly even though that is the lie used by the drivers every week.

Update: I sent an email to the email address provided in the response from the company and never heard anything back. Clearly it’s an automated response and the email is not monitored. The company finally picked up the missed trash and then billed me for their mistake. Great Customer service.

Update: Today was our trash pick up day and the recycling driver didn’t pick up our recycling. I have pictures of everything that was in the can to prove it was all sorted correctly and pictures showing they missed the pick up today. Also I never heard back from Customer Service about the fee they added to our account when I was promised a return call. They failed to do the job we pay them to do and they had to come out and get missed trash so they add additional charges (dishonest and unethical company). I am guessing they will add another fee to come and get the recycling they failed to pick up today.

FOR BELLEVUE/CLYDE HILL REPUBLIC SERVICES HOUSEHOLDS ONLY: Free styrofoam blocks dropoff! Yay! They also take electronics, batteries, fluorescent tubes, hardcover books, scrap metal, textiles (clothes), hard plastics, and cardboard. It’s hard to find, so leave extra time on your first visit. Google Maps navigation doesn’t quite get you there, you gotta figure out the last 100 yards yourself, in an area with rando industrial sites and construction projects to confuse you.