Home Services reviews in Bellevue, Washington

Rented a dumpster for some home projects and have had nothing but trouble with them since. My signed service agreement billing rates arent being used and they almost lost my deposit (totaling half the billed amount). They removed my online access to see the service account and have still not addressed the billing errors resulting in over $300 of incorrect billing. Customer service will toss you around to different teams. Sales reps don’t respond nor do they take any responsibility for any issues. Still waiting on corrections for every line item on my bill as the clock ticks closer to the due date.

We were mistakenly charged a fee for an extra can/bag of trash. I called customer service and resolved the issue. Cindy Roland emailed us weeks later saying that upon listening to our recorded call with customer service she learned that we had a bear cart and she was altering our bill to show that. She had back charged us since October of last year for this cart. I emailed her letting her know that we never requested the bear cart and weren’t interested in using it if it cost more. This has been an ongoing problem for months now where Cindy seems to ignore what we say in our emails, avoids questions, refuses to call us about the issue or leave her number so we may call her, and continues to charge us for a cart that was never requested. We should not have to pay for something that was mistaking delivered to us by republic services nor deal with Cindy and poor customer service. As a customer resource advisor she should be more helpful and accessible to customers.

Terrible service. Rude drivers. Also, why don’t they arrange pick up days the next available day when we get snow flakes ? I don’t understand why we have to wait a whole week for missed pick up. What if it keeps snowing on garbage days? That means no service ? We need to get discount on the bills.

We have been using republic services since start of October 2022. Since the beginning of the services, it has been unprofessional at best.

Recently we ordered a waste container and it was delivered unexpectedly. On top of this, the representative told us the container would be 15 yards long and failed to tell us 15 yards was measured by the inside of the container and it’s volume. In addition to this the container was picked up two days late. During this time it rained heavily which would have added to our gross weight. If this wasn’t already enough, we were quoted below $500 and have the contract (attached) to prove it. Today we received the bill and it is $1000+ dollars.

To top that off we spent 5 additional hours talking to customer service and we were guaranteed a refund. We haven’t heard back nor have we been given any kind of rebate.

If this is not resolved we will be filing a small claims suit against your company.

UPDATE- It has taken 3 weeks for them to come and pickup our trash cans. (They are still sitting here)

The drivers are beyond unprofessional, they leave notes telling us not to park in our OWN driveway. They honk outside our house demanding we move our cars. They have changed our bill without notice and have been charging us for extra cans for God knows how long. 20+ years of service down the drain, they gave 1 week notice telling our street they will no longer serve us. 1 WEEK!?!? Read the reviews and don't use this service.

I'd rate them negative 5 stars if I could. They are available 24-hours a day to take a payment but don't take any accountability when they miss their pickups consistently.
Terrible business.

Liars with no integrity. I worked with Thomas Washington. Do not trust him. This is his exact email:

"The same pricing for either size dumpster (10yd, 20yd, 30yd, 40yd) . See pricing below:
117.22 delivery
165.01 haul charge
183.71 disposal per charge
5.00 rental per day
Prepayment: 600.00"

Well, It is not $183.71 disposal per charge, it is per ton. I learned this when I got a $2k surprise bill. I had even called billing many times before our pick up to confirm pricing before we had another dump and delivery, and they were very vague on pricing and their CS team has no idea how pricing works. I should have known then this company is terrible and mismanaged after that first call and should have checked reviews before contracting with them. Do not work with them. They lack all business ethics.

Ordered new bins back in early July and now it's been almost three weeks and still not delivered, spend hours over the phone with their representatives but NO progress, nobody knows when I can get my bins. It's extremely gross to have your garbage bags sitting outside for weeks in hot summer with flies flying around and special smell there.

They did offer services of special pick up today but it seems like a no show again. I gotta call them everyday to get things expedited but still endless waiting.

Service cancelled at the first snowflake, and now with weeks of service cancelled due to strike. The only consistent thing seems to be the billing, the charges are made regardless of how many times they cancel the pick up.

Well after two weeks in not getting our trash pick up due to the strike. And to be told that we’re not getting credit on the account due that ! Which I call B.S. we as customers should see CREDIT on our billing cycle due to their negligent service and incompetence!

It has been more than 2 weeks without garbage pickup service in Bellevue. I am really disappointed. Please address the public and answer the following questions:
1. What effort has the company taken to resume service to its customers?
2. What will the company do to prevent such service interruptions from happening again?
3. Why should the city of Bellevue continue to use Republic Services instead of switching to another provider?
Please do not ask me to send email to customer services. This is a public issue. The service interruption itself is disappointing enough. What’s even more disappointing is the lack of proactive communication.

I can’t believe City of Bellevue is still paying a 3rd party for our garbage collection. Like the other reviews, I feel robbed from Republic. Now we have to bring our trash to a dump site in factoria that’s backed up all along I90 in summer heat as our garage is stinking up the car. Oh right, and we’re still paying Republic for this “service” 🙄 unbelievable. City of Bellevue needs to wake up

No garbage service 2 weeks in a row?? You want me to stink up my car with now 3 week old garbage to bring it to your location??? What a load of crap. Been on hold for 30 minutes and no one picks up. If you all aren't busy picking up garbage you can at least answer your phones. I'm supposed to move out of my house in a few days with bags of garbage sitting around everywhere.

Can we get rid of this company? The service is unacceptable and they don't have backup plans when things don't work as they should. Additionally, I would like to see that customers are not invoiced this month, since we have to deal with our own trash.

The city of Bellevue needs to take action about this. We can't wait in line for two hours just to drop off garbage.

My wife and are in our 80s and we are now going on THREE weeks without a pick up of garbage, recycle and yard waste. We have been customers for decades and paid the bills on time. We CANNOT physically deliver the garbage to Republic collection points. Republic needs to show loyalty to their local customers rather than to union strikers in other states!! President Kennedy was hesitant with regard to giving public service unions the power to strike; he was correct to be so.

Awful experience talking with people to just attempt to get service started. Website and email tell you to choose service online, online has no options other than "linking" which does not work, customer service options go in circles infinitely and the final option is to call a number that isn't even listed.

Moved to a new place and set up an online account. Won't let me do anything unless I provide my account # supposedly on the welcome email. I got 3 emails but neither has my account #. I clicked the link for customer service but all it was is an animated payment. This company also had one of their drivers drive right into the side of my car on the freeway a few years back.

Ummm, Allied Waste keeps doxxing information about other accounts and then vomiting them repeatedly in my email. We called you about 1000 times and this is stupid already. Also, Google, you suck. Get off me. I'm NOT buying it. I'm NOT paying your stupid sales bots.

The driver of the truck 2351 an older man with white hair and wears sunglasses seems to think it's a great idea to park his garbage truck on 20th in sammamish wa. And proceed to urinate on the side of the road not once but Two different times while children are out on the sidewalks while he's exposing him self needs to not only be fired but Also arrested! The police have been notified! This company obviously doesn't keep tabs on who they hire.

I changed trash bin size from 19gal to 32gal, the billing department obviously got so confused for this basic thing, double charged me both 19 gal and 32 gal on two invoices, I've called the customer service on five different days, no one ever answered. Honestly so frustrating, might as well just pay for the double charge to be done with this!