Reviews of local pros in Burien, Washington

Very positive experience working with them. I hired them to correct the plumbing of a remodeled bathroom. Derek was great with explaining the project/scheduling and Rick did a great job with the work. The entire process was hassle free!

The whole team at Rain City Plumbing as fantastic. They were professional, provided clear communication, were timely and accountable (hard to find in this industry), and the quality was top notch. We had a full bathroom addition which included new sewer lines, water lines, and a sewage ejector. I did a lot of the work myself, and as a novice when it comes to construction they were incredibly helpful in walking me through the different phases of a construction process of this scope. The work they performed surpassed expectations.

TL;DR these guys are fantastic and I highly recommend you hire them immediately.

I hired Rain City to replumb my entire house in June. I have a 1954 ranch that still had the original galvanized plumbing, including the water main.

During the estimate process I explained that I wanted insulated PEX A on a manifold system with a recirculating pump to the bathroom because it took forever to heat up in the colder months.

Of the 3 bids I received for this work, Rain City was the best price by a third, and that’s not hyperbole.

The job took about 4 8-hour days to complete. The crew was on time, respectful, tidy, and efficient. I work from home so I was there the entire time they were working and the were exceptionally accommodating to not only me but my circus of pets, too.

Derek went above and beyond to deliver the job on time and to my annoyingly particular specifications, including custom manufacturing a copper manifold at no additional cost when the standard UBS manifold was backordered. He even went out of his way to help me locate a specific valve system for my tub because it was the only one compatible with the hardware trim I had purchased.

On top of the above, I had just finished landscaping the front yard in April and was prepared to accept that 20ft had to be destroyed in order for them to trench to the water main meter and replace the main supply line. Bad planning on my part is not their fault, after all. Y’all, these guys are pros. They trenched that 20ft and very carefully put everything back exactly how it was. You can’t even tell they were in there. Other bidders explicitly said they wouldn’t be responsible for landscape repair and here I am with a perfectly working manifold, insulated, freeze resistant pipes, a new water main, and an in-tact front yard. Honestly, I couldn’t be happier with the result.

Special shout outs to Derek, Manolo, and Jaime, my apologies for the delay on getting this posted.

Chose Rain City for an estimate because of the 5 star reviews. The estimator was on time, asked lots of questions and promised an estimate for our basement remodel within 2 days. When 4 days passed without an estimate I called the office and was promised a call back within the hour. There was no call back that day. I called back two days later and explained I still had not received an estimate and was told again that I would receive a call back within an hour. I have never heard back from this business. I would never recommend them.

Can't say enough good things about my experience with Rain City Plumbing - all around great to work with. They provide a very clear plan and set of explanations before they work. When onsite they're on time and extremely professional, polite, and patient with questions. Work product is high quality and they do a great job of dealing with concerns/surprises in older homes. Highly recommended!

Five star service from beginning to end! I reached out to multiple companies to replace my water heater and was frustrated by the slow responses, the unavailability, and the upselling. I had actually scheduled another plumber for the work but, when he canceled at that last minute, I called Rain City Plumbing. Spence responded immediately. He provided a straightforward estimate that was right in line with what I expected to pay and he accommodated a small add-on job for a very good price. A day later, the team arrived right on time and accomplished both jobs efficiently and with a great deal of care for my little 1940s bungalow. I couldn't be happier with Rain City's service and have already spoken to Spence about the next project I'd like to tackle.

I highly rate Jaime and Rain City Plumbing. I am a first time home owner, and I felt like Jaime really went above and beyond when it came to repiping my crawl space.

The cost was extremely fair, and Jaime also was not alarmist about all the issues he saw or concerns that I had.

He added an ice maker box behind my fridge, and fixed an issue with my gas line being connected to the water line to the fridge and installed two frost free hoses. He also installed a couple of water shut offs and explained to me how to use them.

Not only did they do a phenomenal job, they left the home very clean after everything was done.

If you want the job done right, you need to call Rain City. They were recommended by a close friend who's a general contractor. He knows good work when he sees it, and Rain City is who he uses for his projects. This recommendation was spot on. We needed a new hot water heater as well as to have an old pipe replaced. I made an initial appointment with Spence who arrived right on time (a great first impression) and he got an understanding of the problems we needed fixing. He prepared a quite within 24 hours that was more than fair and we set up an appointment to have the work done within a few days. Jamie and Antonio came out and because of their creative problem solving and extensive experience, they were able to put in the new hot water tank in a better place giving us more room in the basement. They even created a wooden frame to mount it, which was not in the original estimate, but I'm SO glad they figured out a smarter plan than what I was originally hoping for.
Once we got hot water working again, I discovered that the dishwasher wasn't draining properly, so Antonio came back and had it fixed under an hour. Apparently the previous owners installed a new dishwasher, but didn't install it properly.
We now have a fully functioning kitchen and it's all due to Rain City. They're professional, fast, and extremely trust worthy. They've made a life long customer and advocate out of our family.
Thanks again RCP!

Found a very large puddle around my water main, I couldn’t see the meter to see if it was spinning or find the shut off. Called Rain City Plumbing and Derek came out within 30 minutes. Tested a few things and talked it out and didn’t think there was a leak. He was really nice guy and didn’t make feel silly for calling them out! (Had the city come out later and they didn’t think it was a leak either, probably just a lot of ground water). Anyways, once I’m ready to do a couple plumbing projects in a few months, they will be my first call!

Derek showed up promptly to our request for waterline replacement from the meter to the house. He performed a thorough examination of the project, identifying and pinpointing the source of a drain pipe leak in the crawlspace that had been missed in other inspections and work. Rain City provided a detailed estimate of the waterline replacement and drainpipe repair work that showed exactly what they would do and provided an estimate of the time that plumbing would be out of service. Derek and Darin performed the work on time advising us on issues that were uncovered as they went. The water was back on within one day and the work was completed for the estimated cost. I highly recommend Rain City Plumbing.

Cannot recommend them enough! Derrek, Darren, Jaimie, Phillip, Marco, and Cheryl were all freaking incredible and handled all my issues professionally and timely. Their price was very good, quality was great. I kept having them do more and more work for me, they were so good. Have recommended them to many friends in the area and will be using them as my designated plumber in the future.

Turnover has been difficult recently with them losing a plumber or two. This may be the reason other reviewers have noted it taking a bit longer to get back on estimates and calls. If you can be patient, you will find it worth the wait

Rarely if ever have I had 5 star service with a home repair. Lets just say there is a first time for everything! Caleb went above and beyond to ensure the installation was done well. He was timely, knowledgeable, organized and cleaned everything when complete. I would definitely utilize Rain City Plumbing again!

Company did not complete water line hookup I requested. I received a proposal for the work to hook up
my home's water line connection to a new water meter in front of the house, I signed the contract and
paid half down, $1.6K. The work began by a technician digging the ditch for the water line, shortly after
the technician was let go from the company and no one else was assigned to my project. They gave me
the run around as to the delay and mainly blamed it on the Water District and not being able to contact
them to schedule the work, when I was able to contact them multiple times without issues. They
eventually stopped responding to my inquiries and kept my money and left the ditch dug up in my front
yard. I had to hire another company to complete the work and pay more than the remainder of the
original contract with Rain City Plumbing. This company is not seem equipped to perform water line hookups.

Rain City Plumbing was absolutely fantastic to work with. They came out right away, gave a reasonable quote, and got me scheduled with no issues.

They did great work and went above and beyond, completing all of my odd requests (we're doing a multi-phase laundry room remodel) without hesitation. Not only that, but they were happy to give advice for some of the work we wanted to try to complete ourselves. Derek was extremely friendly and very knowledgeable!

I will always use Rain City Plumbing for any future plumbing work. I highly recommend this company!

I hired Rain City Plumbing to run 2 gas lines for a fire pit and grill. They did the work on time, as expected and for a fair price. What makes them 5 star is their customer service. Jamie made sure he understood what the lines were for so the end result would be exactly what I needed. He even happily fulfilled my request to make an adjustment to the height of the gas pipe. Then he made sure all my other gas appliances were still working as expected once he finished the job. I’d highly recommending contacting Rain City for you plumbing needs.

I had a very pleasant experience with Rain City Plumbing. Their office was responsive when I contacted them, and I really appreciate that they were able to come out to see my condo to give me a free estimate. I contacted multiple other plumbers and they all charged $35-150 just to visit and give an estimate (they "waived" this fee if you chose to hire them, which I think is their strategy).

Rain City Plumbing was able to come out and take a look at my shower quickly, and they gave me very clear and transparent estimates for how much it might cost. The two gentlemen who came by were uniformed, neat, and very polite and patient when explaining things to me. They were respectful of my home, and took off their shoes without me asking (when they needed to go further into a carpeted area to look at the back of my wall). They also followed up with me later to offer me a discount on the cost of parts. When I told them I was waiting to hear back from some of the other plumbers I had contacted, they were understanding and they actually recommended that I shop around and get quotes. I really appreciate that they were very willing to educate me as a new home owner, instead of trying to take advantage of me.

While I didn't hire Rain City Plumbing to work on my job in the end, it was purely because I got a more competitive rate elsewhere. I still would highly rate Rain City Plumbing because of the great customer service I received. Thank you!

Puget Sound Plumbing sent someone to help me with an emergency the same day I called. The plumbing tech, a very helpful young man named Michael L., diagnosed and fixed all of the problems quickly. He also had a replacement faucet on the truck and was able to address a longstanding issue after dealing with the initial reason for the call. I like to think of myself as competent and able to do home projects, but honestly, plumbing is pretty gnarly and like electrical repairs it can go very wrong when it’s DIY. Better to just call PSP and have a cheerful technician show up and fix it for you.

Really terrific service and expert work. Joseph was amazing. Diagnosed the issue and re-piped our kitchen to perfection. I also appreciate how kind he was to his co-worker. Nice mentorship!

This is now my “go to” plumbing company.

Adam came to make some plumbing changes in our newly purchased home and he was impeccable in getting the various changes made and we couldn't be happier! He was kind and patient in describing what needed to happen along with the reason why. If needed, we will call upon Puget Sound Plumbing again!

A little late per their initial time estimate, but it was still next day service and Paul was very nic, made quick work of my problem and was able to give me a discount

I needed help with a leaky outdoor faucet that a few contractors had looked at but couldn’t fix. Puget Sound Plumbing and Heating made it easy to set up an appointment online, came the next day, communicated really well, were punctual, were very transparent on pricing, friendly, and fixed everything up great! Highly recommendable! Thanks!!!