Appliance Repair reviews in Covington, Washington

Technician was excellent. .. know exactly what the issue was, fixed the issue licky-split, with no mess. Couldn't have hoped for anything better.

Wasn’t fixed with new part, noise still present

Technician was good. Sears doesn’t carry the necessary parts to fix a refrigerator leak although I could have told them exactly what I needed. They come out and diagnose and you need another booking to fix the issue. Not good use of my time.

The repairman was not able to fix the technical issue and when I tried to call Sears customer service they prompt my call to an AI agent that only knows it’s own words and not able to help with solving the problem.. It took 30 minutes of my time with no results!

Brandon was an excellent technician, very professional and work was done in a timely manner. He explained what the issue was and what he was going to do and what part he was going to order to get it fixed

The technician was very professional and responsive to my needs. He was able to assist me and getting my appliance going.

Very efficient and fixed problem quickly, there was a hiccup in the appt scheduling, with a tech no show on a web scheduled day. Called for assistance and was rescheduled. David came out and explained the dishwasher issue and cleared the code.

Ritesh seemed to know what he was doing. I'm not satisfied with the service, though. I was rescheduled 3 times and then today, his arrival time was pushed back twice. The saving grace was that he did show up earlier than predicted. At least my refrigerator is fixed.

5 Stars for the Technician (Ritesh is so professional!)

We had two (really 3) open orders: fridge & dryer + a random address change on contract that interrupted parts delivery.

This was this tech's 4th time out here. Today was to complete the 8/16/24 fridge order (broken ice maker & rails for meat drawer); prior to that he came out twice for another dryer service issue order.

Always professional & thorough.

Unfortunately, at this time, 0 for the warranty processes.

They're obviously having difficulty getting part for current dryer order.
The tech that came out 8/9/24 for that order was also professional (Brandon). He gave me a c/s phone # to call to ask why our monthly rate changed?

I called and spoke to someone who said she'd look into it & call back. I never heard back, but
as mentioned, after that call our street address just randomly changed (to an address in TX; I'm in WA).
It's been an administrative nightmare on my side having to keep up with it all.
My dryer still is not repaired and it's almost been 2 months without it.
My husband is 100% handicapped and I've washed everything that I can hang dry - but towels, bedding and rugs are piling up. Taking them to laundromat is where I draw the line... can't be away from home-based that long.

Technician from Sears Home Services was EXCELLENT!
Polite and extremely knowledgeable, called me that morning to give approx arrival time & texted as I asked so I could lock the dog up.
There was text/email contact y Sears prior to appt requesting more details on the issue.
This was warranty work on a refrigerator, warranty co. sent a different company out, that technician came out 4x without fixing anything, much less diagnosing the real problems. We finally went back to where we purchased it & they filed the claim, which sent out Sears Home Services, will start there first if anything else goes wrong! Highly recommend!!

David was great about explaining what caused the drainage problems with our dishwasher, so much so that I feel confident about fixing similar issues in the future. Our problem was a blocked drainage pipe that led to a y-air gap fitting. David removed the blocked pipe and then we cleared the pipe of debris. David explained that the y-air gap part needed to be replaced, something that David was not authorized to do because a plumber is required for pipe work. But David was kind enough to Google the part and texted it to me so I could pick it up at a hardware store. I installed the part and everything is working great. Thank you David!

The technician was very professional and did an excellent job and cleaned all the dust up around the motor area. He explained to me how often to lubricate the treadmill and how to lubricate it. I was very pleased with him.

Martinez was very helpful and got my mower running great. He also gave me some pointers which were much appreciated as someone who’s never owned a riding mower before

Tech was great however I’m not happy with Sears. I should never have had someone come out. The part needed isn’t available and should have been known based on the error code provided ahead of time to both the person I talked to on the phone and also via the AI bot.

Ready to cancel my Sears Protection Plan because I had 5 previous visits @ $100 a pop with no repair done. I am happy with the Supervisor & refrigeration person David, who went the extra mile to find out the problem, order the parts, and make another trip back to our home to repair our LG refrigerator all in the same day. Your company should give this man a raise because his exceptional customer service and dedication is the reason we are keeping our Sears Protection plan. All we ever wanted was to get our refrigerator fixed. Thank you so much

Terrible. The only time you can connect to a live agent is when they want to sell you a home warranty. I overpaid for parts that they ordered on Amazon and a technician took the parts when he visited. They said someone will contact me but no one has ever contacted me.

“Certified “Tech came at 6 pm, worked on lawn mower at said it’s fixed
Tried to use it in couple days when rain stopped- not working, same problem. Called technician, he said someone will come and check- not happened
Cannot reach a customer service at Sears
Trust in Sears home services lost forever

Yall sent a refrigerator service person for a range repair. Very frustrated with your customer service and care. Been trying to get repair thru Lowe’s warranty for four months. 25+ texts and emails making appointment and cancelling someone finally shows up and it’s the WRONG person.

This technician (Dave) called to give his arrival time. He stated at that time that he had been here previously about a little over a week ago. He NEVER showed up! We redialed the number he called from, and got his voicemail….we left messages (not returned)! I called Sears directly, explained the situation and rebooked another visit. After this call, I checked my email to confirm the new date. At that time I viewed 3 emails from the “no show” technician. It showed the date, charges, and “PROBLEMS” with the appliance. Worst of all, it showed a copy of my husband’s signature! HOW can my husband sign it, when the guy NEVER showed up as scheduled! This has been a month of appointments, phone calls, and problems leading to NO resolve of the issue! I am currently in the process of canceling our home warranty coverage! FED UP!

Repairman called me ahead of time. He estimated his time of arrival and was here within 5 min of that time. Within an hour he had diagnosed problem, fixed, i paid and he was out the door. He was very careful not to damage hardwood floors or cabinets. It was an amazing experience.

Only AI answers the phone now. Didn't understand what I wanted. They said they no longer have live agents. They will not get my business as my needs are specific.