Reviews of local pros in Kelso, Washington

We are building a new home in Longview and Dak met with me on several occasions to review our house plans and make sure we designed a system that met our needs while keeping our budget in mind. I appreciate the friendly staff and would recommend Carlson's for all of your heating/cooling needs.

Absolutely awful. Had them come out twice to find out what our A/C issue was months ago. Charged a whopping $1,000.00 just to find out what issue we had. Came up with a couple problems and they never actually helped us with a solution. Said they would send quotes since we were told we needed a brand new unit. Never sent any quotes and we still don’t know what the final issue with our unit was. Will Never use these people again.

Arrived when they said for preseason HVAC maintenance. The tech was respectful (mask, gloves, booties) and showed me how the system operated (just bought the house and had no clue where the filter was even). Will definitely use Carlson's going forward.

I really appreciate the customer service the Carlson techs gave us today. Our system went dead during the heatwave and Carlsons techs found out it was a simple fix due to the heavy load on the system. They could have oversold me on a new unit but they didnt. They fixed it and educated me on what I will need when I do need to replace the unit. Thank you Carlsons for hiring great ethical people. You will get my future business

My first-ever office meeting at Carlson's Heating and Air Conditioning was friendly and helpful. I signed up our home for their service program. Jeffery our service tech was efficient and on time for our service. I would recommend Carlson's for your heating service.

I've been with Carlson's for over two decades now and have had nothing but positive experiences. Andrea is phenomenal as is Robert. Honest, helpful, personable...I can't use enough superlatives to describe my experiences with this company.

Mr Carlson came out and provided a reasonable estimate and was very friendly. His techs came out and replaced our old furnace and installed a new heat pump. Highly recommend

Not sure what the plan itself is called exactly but we pay Carlson's a fee for two annual inspections of our HVAC system to ensure everything is working properly before the hot and cold season. Edward has been our HVAC tech for the past 3 years. I should have written a review sooner as he's always been professional, courtesy, on time and very knowledgeable.

Our central air stopped working during the recent heatwave we experienced in the Pacific Northwest. Cold air still flowed but it was obvious something was wrong. Edward came out to inspect it (hole in our a/c line) and then returned a few days later to repair it. He arrived on time and the same as he always was - fantastic. THANK YOU FOR EVERYTHING YOU DID for us!

Woke up to find our thermostat screen blank and no heat. Called another company (who had recently installed thermostat & a/c unit) and they were rude and unhelpful.
Called Carlson's and they sent a tech out within a couple hours who was friendly, professional and found the problem right away. Got us back up and running within 30 minutes.
I will be calling the next time we need service and/or maintenance.
Thank you!

My husband and I purchased a home last fall and knew that we would want to put in a ductless heat pump in order to make it as comfortable as possible. After calling around, and doing a LOT of research, we landed on Carlson's and it was the absolute BEST decision! They were prompt in responding to our questions, knew the product and had our system installed before the summer heat hit us (thank goodness!!!) I would recommend them to anyone looking for a new HVAC system!

Very professional. Trustworthy. Helped me get a new heat pump for free after getting a lemon from another company and being strung along until it was out of warranty. Would highly recommend. They have been around for a long time. No need to worry they will be out of business when you need your heat pump fixed.

Had them up last summer to install a furnace. Fantastic service. They came up today to install our heat pump. They have great customer service and stand by their work. They will be doing our new house when we build in a few years, I'll make sure of it. I'd recommend them to anyone.

We had a challenging time with the heat pump at our rental house in Kelso and had to replace it. Carlson's went out of their way to help us get what we needed, and to be sure the work was done well. They also had a fair price. I want to give a particular shout-out to Andrea who demonstrated excellent customer service for us.

Carlson installed a new ductless heating and air conditioning unit. They did exactly what they bid and did it for the price they gave. Everything from instalation to clean up was done perfectly.
The unit has worked great and I couldn't be more satisfied.
I highly recommend them and give them the highest rating I can.

Carlson's was referred to me by another recent happy customer. They exceeded all expectations in providing the best customer service for a reasonable price. They arrived at my place within 10 minutes of my call, found and fixed the issue with my heat pump and did some additional service at no extra charge. They have found a new loyal customer.

Wish I could give a lower rating. Had problem with technician at 2 separate visits. This recent time I explained what had occurred and he told me it didn't happen. Had Entek out and courteous technician said it was intermittent and probably did work for me. Attitude will make or break a customer relationship. Broke mine.

Outstanding company with great products. Carlson’s Heating and Air installed our new Daikin furnace and heat pump one year ago. The installation team did a great job and stayed late to make sure the job was completed that day. They just did the annual maintenance and they displayed the same professionalism and knowledge as when it was first installed. Carlson’s is a great company with outstanding employees.

Edward diagnosed and repaired our failing furnace blower motor. He was very pleasant and efficient throughout the process. He made it a very positive experience and I will ask for Edward for any future heating system needs. Job well done!

We bought our first home this year, being new homeowners we’ve never had to deal with repairs. Twice in the first two months are heating system went down. During our first cold snap this season and our first snow day (18° outside!!). Both times we were able to get same day service, Andrea was VERY helpful and was able to get a tech out to us ASAP. Dimitri was our technician on both calls. He was very professional, identified the issues quickly, and explained what had happened and the measures he took to fixit and prevent it from happening again. Very happy with Carlsons heating and cooling. We will definitely be using their business for annual maintenance and future repairs.

I bought a home that Carlson had installed a new unit in for the previous owners. After moving in and getting settled it was time to take care of home maintenance needs which included servicing of the heat pump and furnace since it had not been done recently. I had never worked with Carlson before but being that they’ve done work here before, I called them for the service. There are 2 heat pumps and 2 furnaces.
Tech came out spent about an hour or so, honestly can’t remember how long. He gave me two invoices, one or each system, giving it the seal of approval that everything was good. When I moved in, it was summer (July) and this service happened in the fall (September) so I told the tech that I noticed the 2nd system never really cooled the home during the summer and if he noticed any concerns regarding the system. He said no, it could have been it was a really hot summer or because it was for the upstairs and heat rises then it could be too hot for the ac to cool. I was not satisfied with this answer but being that he knew more about it than I did I left it at that. My system kept having a difficult time cooling off even getting into some not very hot days in September and beginning of October but I kept reminding myself of what the tech told me so I just managed the best way I could.
Fast forward to now. It’s been getting colder, I’m using the heat more which appears to have no issues but seems to run on Auxiliary Heat quite a bit. I called Affordable Heating/Air-conditioning to check out that specific issue since I worked with them in my previous home and knew I could trust them. Tech came out, told me there was a burned out board that was causing the problem. I asked him if this would also cause the troubles I had during the summer months. Keep in mind I never told him Carlson had already been out or what the tech said. His answer was yes, with that part burned out, the fan would run but it wouldn’t be able to pump cool air in the system which in turn would not cool off my place. That was disappointing since Carlson tech told me something very different.
I called Carlson to inform them that I had to replace a part that was out when their tech said my system was good. A gentleman by the name of Robert called me back, I told him what had transpired and he told me it sounds like it was an intermittent problem because it was working when the tech came out. I was having a hard time understanding how this was an intermittent problem if it wasn’t working before the tech came out and wasn’t working after the tech came out however it worked during the specific time period the tech here. Instead of asking for a reimbursement of the $270 I paid for the new part and service, I asked for a refund of the $169 service fee I was charged for that system since obviously it had a problem and the tech did not diagnose it correctly. What I was offered was $50 off the next maintenance of my system. If I can not trust you are going to do the original maintenance correctly, then instead of realizing your tech must have missed something being that this part was bad and you want to try to convince me of some absurd thought that this problem was intermittent and worked fine when your tech was out, Thank you but no thank you on any further maintenance from you. I originally thought they did a great job but as the saying goes, you don’t know what you don’t know...so I did not know the tech didn’t give my system a complete check or at least did not identify a bad part. I did not know I would be met with such unprofessional behavior from Robert trying to protect his tech and basically insult my intelligence by telling me a bad part worked while the tech was out here. I did not know that Carlson would not be professional, courteous or even consider the possibility that their tech could have been wrong. I will not call them again and where ever I can inform consumers in how they handled this problem I will do so.

We have never felt better about spending such an amount of money with a company. We had to replace our furnace and heat pump and after many bids and botched orders we contacted Carlson’s. From the initial consult to installation and follow-up everyone from Carlson’s was knowledgeable, professional and KIND. Great company, wish they had been our first call.