Home Services reviews in Kent, Washington

My recent issue with this service is the misleading promotion. Although it's only $20 off the initial cleaning but the manager /representative tried to add other conditions on it and argued with me so unprofessionally on the phone that it's not even worth continuing with their service. Basic phone etiquette is not to yell at your customer on the phone.
I would prefer to deal with a business that is courteous and professional. There are many other businesses with better pricing. The service overall is ok, I expected more than just spraying and wiping for a professional cleaning but my issue is mainly regarding the rude phone conversation over a small amount of discount that they did not honored.

The team did a great job cleaning my place for my move out!

They had to come back and re clean because they missed some key parts, which put me behind on my move out schedule. They completely missed my bathroom sink/mirrors for my move out clean. Otherwise, it was fine/average. The lady on the phone was very validating of my concerns over the bathroom sink and mirrors which was very appreciated.

Unfortunately editing this to a 2 star from a 3 star. Our landlord told us the baseboards were not cleaned enough and neither was the bathtub, so we will be losing out on some of our deposit for that. Disappointed that a professional cleaner can’t do a professional cleaning.

They always arrive early and ready to go, providing great service. I’ve been using this company for almost a year now, and I really appreciate how the team comes over and puts in their best effort. I don’t think I could ever make my home look as shiny as they do. After they finish their work and I come home from a long day, I feel so good about the money I spent. I’m glad I can give back to my community through this service.

We just had Team 5 (Katy & Brigitte) clean our house and they were absolutely amazing!!! So nice and did a wonderful job cleaning. I hope to see them again for a future cleaning. Thank you so much!

Molly Maid Service always comes through with booking a service when we're in a quick turn-around crunch. I appreciate their timely communication, and the kindness of their staff.

Molly maid does a really good job. These are good people. im glad to have them. I have so many issues that cleaning isnt always on the top of my list but molly maid removes that burden from me, I appreciate you guys. Thank you

I always look forward to coming home to my sparkling clean house when Molly Maid has been here. They clean everything, floor to ceiling in every room! I’ve hired independent cleaners in the past. They ask, “what do you want me to do today?” Molly does it ALL every time!! And they really do an excellent job… my house shines 🥰

We've been using Molly Maid of Renton for the past two years, and we have loved their service, friendliness, and ease of rescheduling if we ever need to change our regular day. We're especially grateful for Katy and Ana (team #5!) for their attentiveness and kindness when they come to our house to clean. Strongly recommend!

They were amazing! Came in, went straight to work and left our space looking so good! We were so impressed by the turnout and will definitely recommend to everyone! Thank you ladies!

The two ladies spent a total of three hours at my home and did a thorough cleaning. I feel comfortable moving into my new home with such great relief that I know it is very clean. I enjoyed listening to their chatter. I'm not fluent in Spanish but the tone of the conversation was pleasant. I would hire from this company again if I need the extra help.

I recently hired Molly Maid for move-in cleaning services, and they exceeded all my expectations! The team arrived on time, fully equipped, and ready to tackle every corner of the space.
The bathrooms were impeccably cleaned. The staff was friendly, professional, and respectful of my new home. I highly recommend them for your cleaning needs.

Molly Maid's customer service representatives responded promptly to my inquiries, and scheduling an appointment was efficient and straightforward. My request was for bathroom cleaning only, with a quoted rate of $138 per hour for two cleaning professionals. While the cleaning team arrived an hour behind schedule, they commenced cleaning immediately upon arrival. The cleaning was performed to a high standard, exceeding expectations.

One star was removed for the lateness. I will use their services again.

This week I had a new team. Team 27 came to clean my apartment home. The two ladies that cleaned my home was Candy and Maria. They were very professional, polite, considerate. I was very pleased with their outstanding work!

I'm extremely disappointed in Molly Maids. I've used them before and it was great. I made an appointment over a month ago to have my home cleaned today. They verified that they would arrive around 9:30 am. By 10 am I called to ask for an ETA. I was advised that the team that was supposed to go to my home went to another home. Then she advised she would send a second time and they would arrive by 10:42 am. They never showed up and the supervisor is now ignoring my calls. I left my home to continue with my day. I called them from my husband's phone and she answered lol. I cancelled my cleaning. The team showed up at 11:20. I will never use them again and will make sure I inform others to do the same.

I am incredibly disappointed with the online scheduling tool. They said they don't accurately reflect their availability online. Why bother with the online scheduling then? My first time trying to get a consult for a client's home, they called an hour before to try and reschedule, we said no we would like to keep the original time, and they said they "may or may not be there" and would call back. They did not show and did not call back. That was about 3 weeks ago and they still have not called back. For some reason, after that experience, I decided to give them a second shot with my own home. They again called to try to reschedule my booked time, I reiterated that they said they were available at the time I selected, and they told me they post those times but often they aren't actually available. I have made accommodations to my work schedule to be available for this consultation and now they are trying to reschedule last minute. This is not a good first, or second impression.

We use Molly Maid for our bathrooms and kitchen bi-weekly. Works out great to have that lift off our plate. Always polite, on time, well done work.

The lovely ladies who did my move-out clean were sweet, friendly, and left my house looking spotless and brand new! They worked incredibly hard and smiled throughout, even though they had to be exhausted the end of the day! I would hire them again in an instant…great work ethic, great attitude, and amazing results!!

Super great! Today, after the cleaning, my house looks like a new construction!

Have had Molly Maid for more than a year and am very pleased with my cleaning team. They complete the cleaning tasks and my home sparkles when they have been here. Nothing like coming home from work on a Friday (that is the day we schedule) opening the door to their sparkle and the freshness of a home ready for the weekend!

Service: 3/5 – The cabinets or balcony were not cleaned as promised.

Communication: 2/5 – Scheduling was easy for near next day service. Kip was actually very great to communicate with. But I was misinformed or communication fell through. The cleaning team did not inform me that they would be arriving outside the scheduled time window. (Doesn’t seem like a big deal but I WFM). They also refused to clean a section of the home that I had confirmed twice with sales. When they left, they simply said “bye” from the door without checking-in to ask if I needed additional cleaning. This was also promised by Sales. I reached out to client services, and their response was to offer same-day cleaning, but with an additional charge.

I should have supported a local business.