All reviews for Ned Stevens Gutter Cleaning

I had used their services in 2025. I don't remember signing up for an annual service.

In 2026, they came to my house, cleaned the dyrer vent and charged me for it. This happened while we were out of town. No prior communication was sent by them.

This company showed up without notification and did a clean and zinc service after it had been cancelled the previous year. They billed and debited my card on file. After a very combative phone conversation with customer service in which they should have apologized and reimbursed me they said they would investigate. I would give them 0 stars if I could. A dishonest company that seeks to take advantage of customers.

I did cancel my my service last year, and this year I have no idea why they send me a new invoice, they didn't give any notice at all. just want to keep charing you and I have no idea what they have done to my rental property...

If I could give 0 stars, I would.

I hired Ned Stevens for a gutter cleaning, and they upsold me on a full replacement. Since I plan to sell my house, I agreed. That’s when the problems started.

First, they told me some wood needed repair before gutters could be replaced. At first they said they could handle it, but later told me I’d need another contractor. I hired one just for the wood work, but he couldn’t start until the gutters were removed — which I had already paid Ned Stevens to do.

After weeks of delays trying to coordinate, Ned Stevens finally came back (their 4th visit) only to tell me they wouldn’t do the job because of power line concerns. This was something they should have noticed the very first time they came out.

Wasted a month of my time, and left me with nothing done. Completely unprofessional.

Hired Ned's last spring for a gutter cleaning as they negotiated a semi-reasonable price although I was put off by all of their attempts to upsell on other services. Anyway, they did the job and it was a mess. Left debris all over my yard and also left notes that I needed repairs. I got quotes for their suggested repairs and others said I did not need repairs. I called them and made sure I wouldn't get any recurring services and shared that their crew left a mess. I had a feeling they had me on a recurring schedule because they were so adamant about upselling services and continuing the gutter cleaning. Well, I got a text yesterday saying a crew was on the way. I called immediately and told them to dispatch their crew and not do the job because they weren't supposed to be coming at all!!! They said they couldn't contact the crew becuase "they are not supposed to be on their phones." The crew showed up. I have been charged $172 which I told them yesterday I would not pay. I plan to contact them today and I will update this review one way or the other depending on the outcome. DO NOT TRUST THIS COMPANY!

UPDATE: To their credit, Ned's contacted me in a reasonable amount of time and agreed to not charge me since I didn't sign up for the service. The troubling part is that they agreed to that if I would go in change/delete my initial review. That just doesn't sit well. Is that how they only get good reviews? Negotiate away the bad ones? Regardless, they genuinely seemed concerned to "make things right" and even communicated that they hope I will use them again so they can prove they do a good service. While I would still be wary of this company (just be sure to communicate VERY CLEARLY), they do seem to have good intentions.

I signed up for Ned Steven's Platinum service. They called me and told me a section of my gutters needed replacing. I agreed to have them replace them. They came out and took my gutters off and left. They then called and said they couldn't install the new gutters and it was my problem now due to issues they couldn't control. I'm stuck in winter with no gutters and a gutter service company that can't service gutters. Be careful when considering using Ned Stevens. You're on your own.

[Updated] To clarify my review. I actually connect with the company many times. Everyone assured me, quite politely how sorry they were as I was working to cancel my account. While I do appreciate the politeness, sorry doesn't fix the problem. Another gutter service company will have to do that.

[Update #2] I wanted to provide a final update to say that the company very promptly refunded the money for the gutter replacement they were not able to complete, without me needed to specifically ask for it or even mentioning it. This is very much appreciated and high integrity.

This company is a total scam. I had stopped my service because I was unhappy with their ability to complete a job properly. They would send not the appropriate number of staff or equipment to complete the service at our house that is very tall. We had to have them come back many times and still couldn't complete the job. I subsequently called to cancel the service back in 2023. I ended up having the Gutter Guard company, who installed the gutters, come to do it properly. They subsequently continued charging me once every December. Since then, I have sold my house and they just charged me for a cleaning this year. When I called to inquire about the charge, the customer service rep, who was defensive from the beginning, said no we have you listed as once a year service. Why would I have continued a service that doesn't even get the job done. When I said the last invoice I have from y'all is from 2 years ago, his response was well you probably deleted the email. When I said maybe the company should change the policy, where they notify the customer before coming out, his response was we don't do that. We have been a very successful company for 16+ years. If you want good quality care and great customer service, this is not the company for you.

I was very disappointed with my experience with Ned’s Home / Lincoln Gutters, especially given their strong reputation and long time in business.

My business is located in a historic mansion on a steep street with approximately 30-foot roofs. When I initially scheduled the appointment, I made a point to disclose this information, as I know not all companies can handle that type of work. The agent I spoke with looked up the building on Google Maps and confirmed it would not be a problem.

I also explained that we had an active leak in an upstairs unit and needed service as soon as possible. I was advised to book next-day emergency service, which included an additional $100 fee. I followed that recommendation and scheduled the appointment.

The crew arrived the next day as scheduled and remained on site for about 20 minutes. While they were sitting in their truck outside my office, I received a text stating they had “come across an issue,” would not be completing the job, and would return the following day. No one came inside to speak with me or ask questions before leaving.

I called the office and was told they needed different equipment and would return the next day, which seemed reasonable. However, the following day I received no confirmation or communication, so I called again to verify the rescheduled emergency appointment. At that point, I was told, “we aren’t coming back out.”

After pressing for details, I was informed that the crew decided the job was “too dangerous” because their 40-foot ladder was allegedly not sufficient. While I can understand safety concerns, I cannot understand why this decision was never communicated to me. Had I not proactively called, I would have been completely ghosted — despite paying for emergency service and dealing with an active leak at my business.

To make matters more confusing, I later received another call from the company saying they were contacting me because I was still on the schedule. During that call, the representative again confirmed they would not be returning and mentioned that the crew had taken photos to document the issue. This was the first time photos were mentioned. When I requested them, they were emailed to me and showed the ladder reaching the upper gutters on the side of the building just fine.

If access issues existed elsewhere on the building, they were never discussed with me. We have a large flat roof at the rear that could have been used for access, but no one asked questions or explored alternatives. There was simply no communication.

I’m grateful I was diligent enough to follow up repeatedly, but that should not be required — especially when running a business with an urgent maintenance issue. This experience was disorganized, confusing, and unprofessional. Unfortunately, based on this experience, I would not recommend this company.

Pics received by the company attached.