HVAC reviews in Monroe, Washington

Dishonest, unprofessional, and incompetent. Fixing refrigerators and freezers is an extremely time sensitive matter and having a company schedule and cancel day of on multiple occasions is reckless. When they finally sent Mike the “guy with 30 years of experience” he was so full of himself he wouldn’t listen to the specific issues with our walk in freezer. He told me the coils were dirty, refused to hook his gauges up and left. The coils weren’t dirty but I cleaned them again and sure enough it had no effect. Point is if you need a refrigerator or freezer repair go somewhere else.

Customer service followed up with my poor service and has had fantastic support and responsiveness towards us. I have changed my review from 1 to 5 stars because they are fixing their mistakes at no charge. Good company

Very knowledgeable and trustworthy heating and air conditioning company
They do some amazing work and I felt like they care about their costumers
I would definitely use them again for my next furnace or heatpump A++

I thought I had an issue with my heat exchanger so I called Genesis in Monroe and was able to get an appointment right away. Charlie, the technician that came out was super friendly and took the time to answer my questions. Turns out everything was fine with the heat exchanger. Thanks for the quick response and profesional sevice!

Can't say enough good things. From the free service call to relight our old furnace after one of the coldest nights this year to working with our schedule to remove and install a new furnace quickly and at a fair price. And, they were there when they said they would be there. Other businesses should take note of how to get and keep a customer!
Thank you Genesis.

They were fast, tested everything, and I got the best bang for the buck installing a Hyper Heat unit in my house.

These guys are the best in the industry. As a nonprofit organization we have used many technicians and they are by far the best. They know what they are doing and they do it quickly and honestly. We’re so happy they are nearby.

Called Genesis (Mike) and he actually answered his phone. Huge plus. Told him about our move and he scheduled me same day even though he was slammed with work. I appreciated that he and his son made time for us. Very appreciative. He and his son did a thorough cleaning. Very professional.

above and beyond to get my heat pump back on line. everyone is very friendly and helpful and even with the trouble shooting that need to be done, got out to my home as fast as they could each time. Fast response time and very professional

I can't say enough about Genesis. Everyone there is great. Sean in the office. Edgar, Juan, and Luillynn the field. Mike, of course Mike. They are professional, great to work with, trustworthy, and always courteous. Genesis always comes through for us.

Mike was generous and helpful when our AC unit went out right as the warranty window closed! We couldn't be more grateful for his help and generosity! Great company, good people.

My 83 year old mom AC was out, they came diagnosed replaced part and was back up and running that day. I really have to thank you and your team for assume, fast help From the bottom of my heart thank uou. Will alway use Genesis.

Our home furnace just stopped. Blower was working but no heat. After several "estimates" ranging between $490 and the highest at $909 for materials, we called Genesis. Within 30 minutes of our call, Mike, the owner, was in the garage fixing our furnace. Another 15 minutes and it was running like a charm. The actual cost for parts was closer to $60. Finally found an honest company! They will be replacing our furnace when we are ready. Outstanding!

Today I had my HVAC system serviced and cleaned. Edgar and his co-worker were very professional and did a very thorough cleaning. Very pleased with Genesis and thank you very much!!!

Mike and the team at Genesis have been amazing during the storm! As a property manager we have had to request several service calls that involved no heat situations. Mike and his team have braved the weather and have been very communicative to our tenants and to us, during the entire process. We are immensely grateful!

Same day service! The furnace stopped working 5 days before closing on the sale of my mom's house. I called Genesis and they sent a tech out the same day to evaluate. Unfortunately a full replacement was needed but they were able to install the new one in just a few days, saving us from having a delay in closing. Everything from beginning to end was great and prices were affordable!

The owner Mike is the best and the guys at Genesis are always there to help with heating, AC, and refrigeration. I couldn’t run these businesses without them!

Noticed the furnace not working on a Saturday morning. Called & left a message, & was promptly called back. Told they were busy, but had a tech finishing a job & would swing by when they were done. Tech arrived that evening & was able to get the furnace to re-ignite & stated we should get a service & replace the thermostat (mentioned furnace was pretty old & could stand being replaced) Office checked in on Monday & re-scheduled our service for the following week & provided quotes for furnace replacement as well. Nice work guys, thank you!

Didn’t follow through and finish the job. They made promises come back out and get the four mitsubishi units working and never did. I had no AC and no heat in four rooms 2023 and now into 2024. I paid for a service agreement $500 for twice a year maintenance on all the units. Yon need to service them if they don’t work. I was ignored and no refund has been issued. I was very clear something was wrong with the unit they moved to the bathroom and then they added an entire new unit in the bedroom. I have all email and video correspondence explaining the issues and was very communicative with them. They told me these 4 units have a leak and each needed to be tested to find it. They would call us to schedule and never heard from them again. We are now hiring another company to do what Genesis was paid for and did not do. I called them originally because I like to help our community by using the community recommendations and they were highly rated. It’s very disappointing because this one was a fail.

The team at Genesis is amazing! We have had four entire homes set ups done by Mike and his team. Their follow up and making sure that everything is perfect. It’s always on key. We love them so much that we have recommended them to other family and friends who have also installed systems and they are extremely happy.

Our AC broke suddenly and Genesis made every effort to help us out in a timely fashion. The owner, Mike, adjusted his schedule to come by right away and diagnose. I called a few other companies, but the customer service at Genesis was superior. We are very pleased with the results. Highly recommend!