Reviews of local pros in Monroe, Washington

Super happy with the repair service! They were out the day after I called. Reasonable price, had the parts, fast service. Friendly local business.

Lance, Sean, and everyone we interacted with was amazing! Definitely going to be using them for our future HVAC needs.

We had an emergency they came out no question asked! Took care of us as needed and were totally cost efficient. Thank you guy!

had an issue with a system they installed close too 5 years ago , they came back and resolved the issue and didnt even charge me, amazing company with great people who stand by their work even 5 years later.

Last night we had an issue with our HVAC and this morning we spoke with Ashley at Genisis and Mike was up on the roof and had it fixed before we even knew he was there. Thank you so much to the team at Genisis and Mike Buse for your awesome customer service!

Genesis installed new replacement Furnace and a new A/C at my House. Installation was carried out very professionally . I would strongly recommend Genesis for your home heating and Air conditioning needs.

If I could give 100 star review I would. Very fast service and incredibly knowledgeable on what they do. Will always turn to them for any hvac problems

Dishonest, unprofessional, and incompetent. Fixing refrigerators and freezers is an extremely time sensitive matter and having a company schedule and cancel day of on multiple occasions is reckless. When they finally sent Mike the “guy with 30 years of experience” he was so full of himself he wouldn’t listen to the specific issues with our walk in freezer. He told me the coils were dirty, refused to hook his gauges up and left. The coils weren’t dirty but I cleaned them again and sure enough it had no effect. Point is if you need a refrigerator or freezer repair go somewhere else.

Customer service followed up with my poor service and has had fantastic support and responsiveness towards us. I have changed my review from 1 to 5 stars because they are fixing their mistakes at no charge. Good company

Very knowledgeable and trustworthy heating and air conditioning company
They do some amazing work and I felt like they care about their costumers
I would definitely use them again for my next furnace or heatpump A++

I thought I had an issue with my heat exchanger so I called Genesis in Monroe and was able to get an appointment right away. Charlie, the technician that came out was super friendly and took the time to answer my questions. Turns out everything was fine with the heat exchanger. Thanks for the quick response and profesional sevice!

Can't say enough good things. From the free service call to relight our old furnace after one of the coldest nights this year to working with our schedule to remove and install a new furnace quickly and at a fair price. And, they were there when they said they would be there. Other businesses should take note of how to get and keep a customer!
Thank you Genesis.

They were fast, tested everything, and I got the best bang for the buck installing a Hyper Heat unit in my house.

These guys are the best in the industry. As a nonprofit organization we have used many technicians and they are by far the best. They know what they are doing and they do it quickly and honestly. We’re so happy they are nearby.

Called Genesis (Mike) and he actually answered his phone. Huge plus. Told him about our move and he scheduled me same day even though he was slammed with work. I appreciated that he and his son made time for us. Very appreciative. He and his son did a thorough cleaning. Very professional.

above and beyond to get my heat pump back on line. everyone is very friendly and helpful and even with the trouble shooting that need to be done, got out to my home as fast as they could each time. Fast response time and very professional

I can't say enough about Genesis. Everyone there is great. Sean in the office. Edgar, Juan, and Luillynn the field. Mike, of course Mike. They are professional, great to work with, trustworthy, and always courteous. Genesis always comes through for us.

Mike was generous and helpful when our AC unit went out right as the warranty window closed! We couldn't be more grateful for his help and generosity! Great company, good people.

My 83 year old mom AC was out, they came diagnosed replaced part and was back up and running that day. I really have to thank you and your team for assume, fast help From the bottom of my heart thank uou. Will alway use Genesis.

Our home furnace just stopped. Blower was working but no heat. After several "estimates" ranging between $490 and the highest at $909 for materials, we called Genesis. Within 30 minutes of our call, Mike, the owner, was in the garage fixing our furnace. Another 15 minutes and it was running like a charm. The actual cost for parts was closer to $60. Finally found an honest company! They will be replacing our furnace when we are ready. Outstanding!

Today I had my HVAC system serviced and cleaned. Edgar and his co-worker were very professional and did a very thorough cleaning. Very pleased with Genesis and thank you very much!!!