Flooring reviews in Puyallup, Washington

Where do I start ? From the very beginning from having Justin come to our home to show us samples and give a quote, to scheduling to have Rena, Lilia and team come out and do the job was just awesome!! Can’t say enough how great this crew did and how pleased we are with how everything came out. If I could give me more than 5 stars I would !

100% recommend! I had a difficult project, a budget, and impossible time restraints, but they worked a miracle for me. Top-tier communication from Rena, impeccable workmanship, flexible scheduling, and a reasonable price even when an additional contractor was needed to get the job done right. I will absolutely be reaching out again when I'm ready for new projects!

- 5-star recommendation…..complete customer satisfaction with Floor Coverings International.
- A very professional, flexible and patiently run company.
- Every member of the business we dealt with from the project planner, project supervisor and installation leader utilized decades of experience to bring perspective, insight and guidance to our flooring project. They were able to take the customer’s vision and turn it into reality.
- From our first meeting to our last, along with every subsequent interaction, conversation and phone call in between, these individuals were there answering our every question.
- Our first meeting was December 4, 2024 and floor demo began on January 20, 2025 (after ordered flooring material was received).
- The estimated project duration was 3-5 days. The team utilized 6-days totaling ~17 hours over the course of a month (an additional material requirement was identified, ordered and delivered, plus the customer left for two weeks). Also, a challenging curved transition and minor wall repair pushed the overall project timeline into a sixth day.
- As for the project supervisor and installation leader, their day-to-day crew (demo, LVP set, trim and transition work) stayed the same throughout allowing for consistency and relationship building with the customer. They always showed up with a smile, answered every question and always explained the work they were doing. They are diligent, hardworking and meticulous.
- Budget/Cost. During our initial consult, we did not share our budget “window” with the project planner. After reviewing the work we wanted done, he came back with an itemized estimate, in writing, for us to review and it fell within our planned budget. Neither of the other two contractor consults we met were able to meet our budget. We appreciated the open communication throughout the entire process. Bottom line: Our flooring project finished on budget, within the time we expected and actually better than we imagined!
- A couple "before" (carpet) and "after" (LVP) photos attached.

I had high hopes with FCI, lots of great reviews. Rena was great and responsive from the beginning to the end. Unfortunately, that’s where it stopped for this company. This was a THREE DAY job, however the flooring crew was in a tremendous hurry and made amateur mistakes, miss cuts, lose risers, and random bullnose cuts on the baseboards, along with little triangle pieces to fill in baseboards that were sloppily done. They also didn’t replace a door stop for my front door, which resulted in a hole in my wall. The repair attempt on that was absolutely atrocious and amateur at best. They were “finished in TWO DAYS, they said they would come back on the third day to fix all of the mistakes and they were a no show, no call, I wasted a day that I could have worked.. once that was sorted out, their project manager came back to fix the mistakes, however, he only fixed some, stating “he ran out of material, and left the mistakes. I demanded that the owner compensate me for the mistakes, which he had a problem with doing, stating “he will take a loss”, and “he won’t be able to pay his workers”. He really made it about “him” instead of his customer. Original job cost was $12,000, my stair case is trash, I asked for $3000 deduction. This doesn’t even cover the two days I took off for them to do the work or the repairs, let alone contracting someone else to fix them. Courtney continued to make it about him and his company. To top it all off, once he agreed to the deduction he asked to come by my house at 8:30am on a Saturday, which I clearly told him that I would meet him out front, due to the time of the day and my dogs barking if he came to the door… not only did he come to the door, he rang the doorbell!

I would implore you to think twice about contracting this company. I have txt communication and lots of pictures to back my statements up. This is a truthful and non-exaggerated review. If Courtney is transparent and honest, he will agree whit this review of his business. I hope he uses this failure as a way to improve his business.

I had my carpets installed recently by this company. The consultation appointment was easy to schedule and they showed up ready with knowledge and samples. My carpets were installed within a week. Rena was there before installation and showed up multiple times throughout the day to make sure there were no issues. Any issue that did arise, she handled quickly and professionally. The company really makes you feel taken care of! I would hire again and I highly recommend.

Not the lowest price; however, the seri e was exceptional. Our job was not easy. In fact, I was horrible. The guys came in and knocked out the job quickly and professionally. They cleaned up after themselves. I couldn't be any happier.

I had a great experience having my living room flooring done. Very honest pricing and such a great job. I highly recommend

Working with Floor Coverings International was a great experience from start to finish. Rena was straightforward, personable, and communicative throughout the entire process—from the initial quote to the completion of the project. She was patient, detail-oriented, and made sure we felt confident every step of the way.

The project was for my first floor to include the living room, kitchen, main entrance hallway and half bathroom.

The job was completed efficiently in just a day and a half, and the results were outstanding. Dale and Sergio did an amazing job with the installation—professional, skilled, and thorough.

Highly recommend if you’re looking for quality work and a seamless experience!