Home Services reviews in Puyallup, Washington

Quinton came out and took care of my wasp broblem and also treated the perimeter of my house and garage. He was very courteous and respectful. He answered all of my questions and was very informative with his answers. We have worked with Purcor for years at another property and have always been happy with their service. I would highly recommend them.

Had Roger out today to deal with our growing spider population outside. He was outstanding. Customer service was excellent. He genuinely cared about the health and safety of my family as well as preventing spiders from entering our house. I am very impressed with this company. The owner has an excellent response time and is very professional. Roger arrived on time and did a fantastic job. Very thankful there is pest control without the toxic risk. Highly recommend!

Everything about this company is ELITE! After I contacted them about scheduling a home inspection, they were extremely prompt and responded right away. They got me in the following week and the sweet, professional, and personable Roger K. came to the rescue. I absolutely appreciated his phone call that he was on his way and gave me a time frame of when to expect him. It's helpful, especially when you have 2 little ones. He did a thorough inspection, gave me our options, and started treatment right away. He was very knowledgeable and informative, which I find very important. Overall, excellent service and even better experience. I hope our pest problems will be resolved in no time!

Sales man sold me on the full package , very good deal and for the issue we were having he was really good at explaining everything , I got the first visit , everything went well , but after that , no contact , they did call to follow up after no one showed up the the home inspection and no contact since then except for the charges to my credit card . If this review was for the first and only visit, it would be a 5 start review,

I want to be clear with this review. The technicians are amazing and do a great job every quarter. The work they do is what they were trained to do. My complaint is 100% with management and their ineptitude. The rates jumped up quite a bit when this company bought out our old pest management company. (I miss the old company greatly). Our biggest issue we have had is with paying the service. We don't trust their systems so we requested paper billing multiple times. Which never was initiated on their end. Only until the last angry email we sent them, was a paper bill actually sent. And they sent a double for some reason. We found a small local company who coincidendially had staff from the original company that was bought out by Purcor. So we signed up with them and cancelled our purcor service. This prompted them to call both of our cell phones and blow up our emails with demands to pay for the last service. Of which we hadn't even received the payer billing statement yet. Soon as it arrived, we mailed off a check to them. We have had to block their calls due to the frequency and attitude given by the persons on the other end.

Again. The technicians have been great. The company itself, is questionable as far as customer requests and how many times one needs to ask for a different way to pay. And the bully tactics upon canceling service let's me know how they operate as a whole. Definitely use smaller local based if you can. At least until a bigger company buys it out.

Purcor Pest was there the day after I call. Showed up on time, completed the service and provided are receipt same day. I call 6 companies for quotes and Purcor was the best value. They are my go to for all pest solutions.

PURCOR always provides great service. I’ve been using them for the last two years. Our technician Danny is always on time and finishes with all the pests services quickly. Leaves detailed notes when I’m not home. Communicates prior to arrival so I am able to put my dog away. I definitely recommend this company to others!

Quick, prompt and knowledgeable technicians. Identified the problems with crawl space entry points to eliminate rodent problem, and made recommendations to prevent further issues. Worth the cost for peace of mind. Daniel the techinician kept me informed throughout the process and provide great explanations of the problem and how to solve it.

Purcore Pest Solution have been our provider for several years (13). They provide excellent service and the customer representative Donisha was a polite, understanding and helpful rep. She listened and provide A+ customer service. Customer service is forgotten in these days. Donisha was a true delight and pleasure to do business with. Pc

There was a yellow jacket nest under my back deck. I got stung when they swarmed on me. Thank you so much for getting rid of the nest. You were very fast at spraying the nest, and I have not seen any insects since then.
Kitty Rucker

Great communication, fast to get on their calendar as well. Highly recommend

Have used this service for many years. Always have had wonderful technicians. Our newest technician Sandra W is a notch above. Amazingly thorough and knowledgeable. Always cheerful.

Our insect issue has been fixed and they helped with a new rodent problem. Highly recommend.

This is an email that was sent to my “care team” contact January 2, 2025. I then sent the same message via text message to the Purcor Rep that sold me their program and made all the assurances.

I am not getting the comfortable feeling I should have at this point in the process. Let me share some concerns/questions.
• I have mice (still) in my attic! That shouldn't be possible since I paid for the mitigation and the sealing of my attic and crawlspace. I was disappointed when my technician told me she didn't know where the mice were coming from and had no plan as to next steps except to "talk to my boss" about it. When this service was being explained to me by ____________, I was assured that IF I should ever have an infestation (which he led me to believe would be highly unlikely following mitigation), it would immediately prompt another visit from an inspector to determine where the mice are coming from. Is that going to happen?
• Service should not be scheduled or performed during the hours of darkness. The technician told me that they were unable to locate the shed in the dark, and she was unsure of her ability to locate all the bait stations. As a result, my shed was not treated, and although I was charged for the full service, I don't believe the service on my shed has been rescheduled. Were all my bait stations located and serviced? Should I check them myself? Is there a map of where each of them is located?
• The technician advised me that her manager tried to keep her from inspecting attics as she is uncomfortable doing so since she "falls a lot." Since my attic will continue to need to be checked for the foreseeable future, I'd ask for a different technician to service my property in the future.
• I should be notified well in advance of my service, especially since my attic needs to be checked each time and I need to be home to open the garage. How long in advance will I be notified of upcoming service? I only found out about this service when I reached out to you to report scratching in the wall. That was the same day of service, and that is unacceptable.

No Response

I then got the name of a manager from the person who sold me the program. I called. No call back. I called again, was told that they were aware that this is an ongoing issue and assured me the manager would call back. No call or email. I called again, this time asking for an email address to the manager. They refused to provide it, instead offering a generic “Care team” email address. I sent an email and as you’d expect, got no response.

Services were terminated on January 30th, 2025, to which, I got no response.

If their response to this is that they tried to contact me in ANY way, believe them at your own peril.

The hype espoused by their sales person isn't of service so high that it could not be surpassed. It was general customer care. And they were unable to live up to it.

Saundra was the PURCOR Pest Professional who came to our home. She worked so hard and did a fabulous job!!! We had gotten overwhelmed with wasp nests under the eaves of our house!! Thank-you so much!!!

Sandy from PURCOR came to my house for our regular exterior maintenance and found a huge wasp nest. She was so brave and professional in removing it. Very happy with their diligent inspection and remediations. Sandy is a wonderful lady!

Dorien (technician) and Samantha (customer service) with the Purcor team have been wonderful to work with. We've had a few billing mishaps and thanks to these two, we're working through the issues. We've been customers for many years and happy with the service.

Friendly customer service did what they were supposed to and left the site. Neat and clean.

Thank you Samantha for listening to the issues that we are having with rodents, and being so supportive in finding a solution that will work for our family. The work has now been completed, and I highly recommend Purcor to anyone who has been dealing with rodents. Thank you again Samantha for going above, and beyond to find the correct long term solution for my family.

My dogs and I stumbled into a yellow jacket nest in my yard. I called PURCOR and they sent Taylor out within days. Thank you Taylor for such a thorough job and explaining everything.

Purcor has been very helpful for us. We don’t not have issues with insects. We also utilize rat bait stations and they take care of those as well. They just finished our healthy home annual check. Found out we had a squirrel living under our house. They sent someone out to repair at a cost. They are prompt and very courteous. I would recommend them for all your pests you may have.