Pristine Plumbing - Puyallup

I suspected I had an issue with my sump pump so I called Pristine Plumbing. I spoke to a kind woman on the phone that set up my appointment for later in the day. I was impressed with the fact that the initial visit is at no cost to me and was told I would receive a no obligation quote for repair/replace. When my technician, Scott Cross, arrived, he spent several minutes inspectiving everything with me and discovered that everything was in fact working correctly. I immediately felt bad about wasting someone's time, however, Scott assured me that it was not an issue and that he was happy to educate me on my sump pump. I would highly recommend Pristine Plumbing for their honest and ethical practices!

Our water heater rusted out and all I have to say is thank goodness for Pristine Plumbing. We had amazing service from Nicholas Kea and Tioram; who were not only extremely helpful and knowledgeable, but they were extremely personable. They went above and beyond - and made what had been a stressful situation into a great experience. We will be using them for all and any repairs in the future!

Over the top prices. Save your money and call someone else. I suspected a gas leak and called Pristine because they were local and had great reviews. A technician arrived in a fancy van with an iPad in his hands. “I suspect I have a gas leak” I say. He grabs a spay bottle, sprays on the gas fixture and confirms “You indeed have a gas leak!” 15 min and $355 out of my pocket for no added value

Then, they quoted fixing it at an additional $955.

I paid my atrocious $355 “diagnostics” bill and saw the person out. I got to sign on an iPad, so may be it was worth it /sarcasm. I then called a sensible plumber from another local firm who came in and took care of the problem. It was about an hour of work and $495 all in. Calling Pristine for a small job was a costly mistake.

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Since Pristine engaged with me, I want to respond to what they said below. First, I was not informed ahead of the visit that fixing a trivial gas leak would cost me $1,500, all in. You’re right, if you were truthful and upfront about the costs I would never have hired you in the first place - but you were not. The “diagnostic + upsell” tactics you employ is no good. And then this response in itself where you resort to blaming the customer for choosing to use your services… I’ll just say it’s an interesting choice.

Everybody reading this interaction can draw their own conclusions for what to expect of you as a business, so I guess the review is doing its job. Thanks for the response. As before, I would not recommend your services.