Septic System reviews in Puyallup, Washington

Akeem took the time to explain what he found and walked me through it so I inderstood it. Then whe I asked, he also explained it again to family members!

He was thorough l, helpful and took time with me. Great customer service.

Very informative. Knew his job very well. Did his job very well did the job of what the last people didn't do? Above and beyond. He was great!

Jason did a great job for us! Highly recommend.
Septic tank pumped and removed roots growing into the tank.it was a nasty job.

Ahkeem and Ethan had outstanding customer service and were able to address the issue right away. Ahkeem was very knowledgeable about the details of what caused the issue and explained what was done to fix it and get us back in service. Thank you!

Ahkeem was extremely professional, respectful and kind. He walked me through the process and waited to hear my response of acknowledgement. He helped me set up the next service and walked me through pricing. He also explained additional costs when he was unaware of change in fees due to extended travel from Puyallup. He arranged next service and confirmed everything with me. Wonderful service!

Jason and Damien were professional, able to come out the same day I called, and gave a lot of helpful information about our system. I will be using them moving forward.

Called and was able to make a same day appointment which was great. We were trying to determine if the tank which hadn’t been pumped in 4 years was the cause. Russel showed up and very informative and thorough. Will definitely be calling them back when the time comes again to pump it out.

Ahkeem did an amazing job, very thorough and wanted to make sure I understood exactly what he was saying. You can tell he has a passion for this type of work and is very knowledgeable. I highly recommend him and his team!

Jason and Skyler braved the weather to come out take care of things and ensure the system is working properly. I appreciate their timely response and extra effort. I highly recommend their team to take care of your septic needs.

Chris, Damien and Cameron were great! All interactions I've had with the entire company were top notch 👍🏼. BTW, we had a septic pump replaced and tanks pumped.

Great customer support. Aaron and his coworker were very informative, and did very great job pumping& inspecting my septic. Also office staff are really good at explaining over the phone about any questions. Spent around 1 hour with me on the phone answering my random questions, and the office was closed already. Eric also does fantastic job explaining things on the phone, and over the email. Now I understand why they have such a great rating reviews here. Would use them again in the future without doubt, even if they would be more expensive than any companies in the area!

I called Sterling Septic and Plumbing for a septic tank pumping and inspection for a near future property sale. Both the technicians, Jason and Skyler, were so professional and because my system is aged they went to extensive detail to explain the why’s and what’s of my particular septic needs. I have no problem recommending their professional work to other homeowners. Thank you so much.

I dug the hole to get to the main septic tank lid, and they had me send them pictures and approved that that's all they needed. They came cleaned out the septic tank check things made sure the toilets flushed. Looked inside the tank, I just did a great job. They were fast and knowledgeable, there might go to septic and plumbing company.Thanks to Jason and Skyler for the great job. Later that day they were able to come and put risers in also, they did a fabulous job on that.

Had a great first time experience using Sterling for my septic service. When I made an appointment over the phone with the office rep he was very friendly, answered all my questions, and wasn't rushing to get off the phone with me. I had my service this week performed by Jason & Skyler. Both were very friendly- laid out their plan, asked if I had any questions or concerns, and gave me their timeline of how long they would be there for. Everything was very smooth. First time getting a septic pump and so it was great to get some education on my system and hang out while they were pumping which they didn’t mind at all. Happy with my experience using Sterling and I know you will too.

Jason and Lucas came out and did a septic clean out and inspection! They did a great job and they were super friendly and had great customer service! They answered all of our questions and explained things so thoroughly! The price was reasonable too! They were so patient and they seem super honest and hard working! We will def use them again in the future! You all have to give these guys a try!

12/31/2025 Update after more projects completed

Sterling pumped my septic tank and my brother's septic tank this past summer. Very fast and informative process. Pricing was fair, everyone showed up on time. Damien came out again and another employee whom I am forgetting. Please pass on my wonderful remarks to him and include him with this interview. My brother had his tank pumped and Aaron handled that. My brother was impressed with the quick and easy scheduling process as well as Aaron's knowledge about the system.

When I had my tank pumped out, the crew noticed a lot of water was coming back into the tank. That's something no home owner wants to hear but I kind of knew the system would have issues because it is really old. I got the estimate and talked it over with the owner Eric on the phone. I said I would think about it and call him back with what I want to do. I thought about it for about 30 minutes and figured it needs to be done and it is a "buy once, cry once" purchase. I called Eric back and he got me on the schedule later that week. Ahkeem and Skyler came out. They were here from 9:00 AM to 5:00 PM in the hot summer sun. They replaced a few drain field lines, installed clean outs, replaced the outlet baffle, and installed a riser. They were awesome and they suggested I not drive over the drain field with my riding lawn mower. I had a lot of work done on my septic system and I am relieved it is in working order. What reassured me the most was they said the septic tanks themselves are in healthy condition. Thank you again Sterling Septic!

November 2024

Sterling Septic is amazing! It’s no wonder they have a 4.9-star rating. I spoke with Eric, who scheduled a small job to install an inlet baffle in my septic system. I provided him with information and photos of my system, and he quickly presented three options to fix the issue. He was also incredibly fast at getting a team out to address the problem.

Aaron and Damien came out today and fixed everything right away. They even found a less-invasive method to install the baffle that did not involve any cutting.
I’m so grateful to Sterling Septic for resolving a problem caused by another sewer company that had been ongoing for over a month and a half. I’ve bookmarked their webpage and saved their number in my phone in case I have any other septic issues or need a pump in the future.

5 star service. They were very prompt and thorough. I called and they were anble to come out the very next day. Jason and Russell were excellent. Explained how the septic system worked and what needed to be done for an inspection. They even went over things that weren’t installed by previous companies that should have. Will definitely be using them in the future, if needed.

To whom it may concern;
I recently had some concerns about my septic pump, and Sterling Septic and Plumbing absolutely exceeded my expectations. Cris and Ethan took the time to make sure my pump was functioning properly and completed a full set of diagnostics. They were incredibly kind, professional, and impressively quick.
What really stood out to me was that, in over 20 years of having my system pumped by various companies, this was the first time anyone ever checked my drainfield using draw-down tests. Their thoroughness and attention to detail gave me real peace of mind.
I’m a very happy customer and won’t be using any other company again. Huge thanks to Cris and Ethan for their outstanding service—Sterling Septic and Plumbing has definitely earned my trust!

Neighbors recommended Sterling Septic to me and said they are top notch. They weren’t lying. I Called and spoke with Eric, who taught me more in the 20 minutes we chatted than I’ve ever known about septic systems. He was thorough and explained everything in such great detail so I could understand lol He definitely knows his stuff. Got us scheduled

Russel and Skyler showed up at 815 right on time. They were professional, very knowledgeable and showed my husband all the things about our septic system. Gave us tips on what we can do in between getting the tank pumped. Super friendly guys and I’m so happy I listened to my neighbors :) very pleased with everything and will for sure be using them from now on!!!

My septic was pumped out and Jason was our technician. He explained the issues that needed repair and was very thorough with explaining the repairs. Great and friendly service. Sterling Septic is wonderful.

Sterling was able to come out within a week for an annual inspection, and then come out the next day to pump our septic. Ethan and Ahkeem were professional and efficient. The price was comparable to other places. They filed our inspection paperwork with the county without incident. This is the 2nd year we've used them for inspections and pumping, and will continue to do so.