The Best Roofing & Gutters Company in Redmond

Roofing & Gutters feedback from Redmond residents

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  Pamela Hancock

  14 June 2026
  5

  They did a fantastic job.

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  dave friendlytechguy

  14 June 2026
  5

  Bob has provided excellent service and help to my friends. If I need a Roofer, I trust his team to fix and replace your roof.

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  b b

  14 June 2026
  1

  Bob Hernacki's Redmond Roofing is the worst. Poor skills & incompetence caused our new roof to leak in two places. Avoid Redmond Roofing

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  Andy Ritenour

  14 June 2026
  5

  I called to ask for a quote on a new roof. Over the phone, they asked me some questions about the roof and house and offered some advise that should put off the need to replace for several years. The time they took to question and explain everything over the phone is very appreciated. I will be back when it's time for a new roof.

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  Francine Way

  14 June 2026
  1

  Avoid this roofing company at all costs. They make multiple mistakes, don't own up to it, and take zero accountability for their mistakes. You are better off with other roofing companies in the area. Although the actual quality of work from this company is decent, the level of unprofessionalism from their office combined with the careless mistakes they made resulted in a bad sour taste for me. In addition to multiple rescheduling, Redmond Roofing made 3 strikes that led to this low rating review: 1. The original assessment missed the need for a flapper vent installation. On the service day, this was added as an extra cost to the invoice. 2. The original assessment missed the need for a 3rd spout extension installation. We had to schedule a second service day and, of course, this was an extra cost to the invoice not originally captured in the quote. 3. When asked for an explanation for the multiple misses, the repairman deferred to the head office. The head office manager, Rochelle Black, was nasty and rude when responding to the inquiry. She first tried to shift the blame back to the repairman, then said that there was a mistake in a challenging manner ala "now what are you going to do with it?". I was very put off by Rochelle's lack of customer service manners, yet I clarified that all I'm asking for is an explanation and an apology. She nastily said that they won't beg and go down on their knees about it. I clarified again that that wasn't what I was looking for and asked Rochelle if she realized that their mistakes have caused me extra money that wasn't planned for. Rochelle denied it and proposed a solution that was not a solution at all (uninstall the 2nd downspout and install it on the 3rd downspout location). There was no apology for the mistakes and for the inconvenience, no accountability at all. Some time later, I received a 1-line email from Rochelle stating that they won't charge for the flapper vent and consider the repair contract completed. This is despite the still-missing 3rd downspout that was included in the contract. I had to spend even more time to write to Rochelle explaining that I don't mind paying for the flapper vent, but don't consider the repair contract to be completed as the 3rd downspout was still missing. The repairman showed up sometime later to complete the job. When I reminded him that, when other businesses made mistakes, they typically eat the costs of fixing the mistakes instead of charging it back to the customer - the repairman actually had the decency to apologize. What really disgusts me from this interaction is the lack of ownership of one's own mistakes and the lack of accountability and customer orientation. Seriously, give your business to the many other roofing companies in the area - you would be glad to stay away from Redmond Roofing. If the above is still not enough to convince you, I just noticed that Rochelle Black gave Redmond Roofing a 5 star review on Google Review about 4 months ago (June 2020). No doubt in an effort to boost the rating of this company online. I've reported this conflict of interest to Google.

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  Scott

  14 June 2026
  1

  I've been putting off writing this review for a very long time but RR's refusal to remedy a situation they themselves caused has left our family in a terrible position and it isn't fair. Our roof was fairly new (installed by someone else) but due to some kind of installation issue, it leaked. I decided not to trust just anyone and hired RR to come out and fix it. Redmond Roofing re-roofed appx. 300 sq/ft ($3000+) with similar asphalt shingles and solved that issue. However, they not only replaced the effected area, they also continued around the corner from the valley and replaced a section there as well - an area which was NOT leaking. Now this is strangely lumpy and leaks badly. Unfortunately, we didn't notice it right away. Now we have worsening damage. We also noticed right after the repair that RR's crew had used the existing roof as a cutting board to slice pieces on for the repair they were doing - causing deep cuts into the existing roof. That area is disintegrating and looks very bad now. They also employed a very strange technique to rebuild the valley which used no angled cuts. RR's response is that they can come out in a couple of weeks but no sooner. They can't do anything for us. Meanwhile my roof is leaking, rotting and lots of black mold is forming, Damage is occurring to the ceiling underneath as well. As I write this, it's dripping. You would think that a repeat customer with an issue caused by them would get some kind of help under these circumstances but we're left on our own. Oh I should add that they did give me the name of someone to hire at my own expense. He didn't answer his phone.. Should I trust anyone *they* recommend?

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