Constraction reviews in Seattle, Washington

Their overall review rating speaks for itself. We had floors installed three years ago and when their installation team reset our toilet, they did not replace the wax ring. My husband even suggested that they should and they said it would be fine. This is plumbing 101. It took time, but the damaged surfaced and when this happened their store manager, Rick Johnson, suggested we were LYING. They took zero responsibility and left us with over $2,000 in damages to our home. We regret now the customers we have sent their way over the years and that we did business with them in the first place.

We did business with Great Floors 2 years ago when we purchased vinyl flooring. We had our own installer so our business was just the purchase. Everything was fine. A month ago we ordered carpet for our entire 5 bedroom house. At the time the measurer came out to the house, I showed him the carpet we had chosen and he agreed that it was a good fit. We ordered and paid for the carpet & set up a delivery and install day. Our sales person was a bit pushy, but just thought it was her personality. I placed a "checking in" call to the sales person 3 days before the install date and "no, we can't install that day". After much discussion and calls to the installers, it was decided that they would be able to do the install on the agreed upon date but that the installers would need to stay late to complete the job. It had to be done in one day. The guys were great! They worked hard but the installation was not completed until 1:00 a.m. By then, everyone was exhausted and they hurried away. The bi-fold doors could not be reinstalled as the carpet was too thick. The next day, I realized they had not left any of the remnants and they had punched a hole in the wall of a room where they had not replaced the baseboard. I called the sales person, who said the manager would call me right back. 3 days later I get a call. They were sorry about the hole in the wall and someone would get back to me about fixing it. I never heard another word about it. He said that new carpet frequently impairs the bifold doors. I asked about a referral for someone to install the bi-fold doors and they had no suggestions. "We don't do that".

Now, why is it that someone could not have "warned" me that the carpet I had chosen would be too thick under the bi-fold doors? If this is a common occurrence, why does the company not have any suggestions/referrals. Poor, poor business. I will never purchase anything from Great Floors again!! Their customer service is so poor once they get their money.

Not good. Showroom samples of products that had been discontinued required extra trips to choose alternatives into an area under heavy construction. Picked out hardwood flooring that was ordered but didn't arrive for 6 weeks. When flooring arrived, the installer had quit great floors. I had to pick up the flooring myself and had to locate a private installer.The carpet for the stairway was installed on time but is not wearing well after only l month. The only bright spot in the whole thing was the salesman Mitch, he went to bat for us. I wouldn't recommend Great Floors.

I have been purchasing carpet and tiles from this store for several years and have always received nothing but professional service each and every time without exception. On one occasion there was a product and installation concern and it was corrected without delay at no extra cost.

In general, treat people with respect and you will likely receive the same in return - or at least more often. I for one am grateful to Great Floors for the manufacturers they represent and the products they sale and install. Above all, I'm grateful for their commitment to their customers and to overall quality at every level.

They have a great selection of flooring and were quick to come out for a quote. Was told I'd get a confirmation call for when the installers would arrive, but didn't receive one. The padding used was horrible, even though it was sold as a premium. The cutting and seams are rough. When I complained to the project coordinator, she said they'd schedule to have someone come out and take a look at the work, but I never heard back. The price wasn't cheap, but I'm left with a cheap quality job.

We stopped by a few weeks ago to look at carpet options for our living room. We found a great product, fabrico, and had a helpful sales person who sent someone out to measure our space but they never followed up with a quote. After two weeks of waiting we went to Dallas Watson flooring in Georgetown where we found the same product, got a quote immediately, and are now scheduled for install. If you need flooring don’t waste your time with great floors and go across the street to Dallas Watson instead.

Very unhappy- left 4 boxes of flooring material with the promise of another small job to use them. Never heard from anyone again despite attempts. My salesman gave me a couple of phone numbers of people who could do the job - but no answer and the salesman just said - Good Luck. How is it that this is left in my lap? I will persue after the holiday weekend.

Great floors has a wide selection, but DO NOT use them for installation. I hired them to install vinyl plank flooring in our basement and after a miserable experience ended up removing it all and reinstalling it myself.

Our concrete floor had some uneven areas so the installer ground it with an angle grinder without any dust control except a sheet of plastic loosely hanging over the stairway. Our entire house from basement to second floor filled with dust. We have been cleaning for months and still have not eradicated it all. Additionally, the contractor cut a 5” gash in the carpet on our steps and completely scratched the handrails. Next the installer spread leveling concrete and proceeded to walk through it leaving footprints, uneven areas and clumps of unmixed concrete to harden and dry. He assured us he could fix it and set about grinding, again filling the house with dust. After laying the floor planks, they were terribly uneven, flexing, bouncing, and creaking when we would walk on them. I lifted a few to find uneven concrete, chunks of debris, and a few pieces of cardboard wedged under the floor.

We notified Great Floors and our installer returned, took up the floor and set about grinding again. I spent several hours with a carpenter’s level trying to teach the installer how to locate the high and low points in the floor, something he seemed unfamiliar with, as he did not have a straight edge among his tools. When I returned to work, the installer finished installing the planks. Once again, the floor was uneven with high and low areas and air pockets under the planks. The installer told us the floor would settle and the unevenness would disappear. This obviously did not happen. After paying for the poor quality installation, I had to personally take out all the planks, hire a new contractor to grind off the leveling compound (using a dust collection system), and then reinstall the planks myself.

Be advised, Great Floors expects payment in advance of installation. This was a very expensive learning experience. Please don’t make the same mistake I did.

Absolutely do not buy your tiles with Great Floors. They are absolutely terrible. We ordered 3 different tiles from them for our bathroom renovation. For 2 of them, they gave us too much of one color and not enough of the other. For the 3rd tile, they only gave us 1/3 of what we ordered, and they gave us the wrong color. We didn't notice until 1 yr later because our renovation was delayed due to a tree hitting our house during the November 2024 hurricane storm. When we called them (albeit a year after our order so that's on us), they said too bad and offered no help or refunds. Absolutely zero customer service, they stole money from us, and what they did give us was completely wrong.

You're better off ordering from any other supplier. Don't trust these guys - double check on pickup that they actually delivered the right thing if you have to use them.

I recently hired Air Duct & Dryer Vent Cleaning and Pest Control of WA, and the experience was excellent from start to finish. The team arrived on time, worked efficiently, and explained every step of the cleaning and pest treatment process clearly. My air ducts and dryer vents now feel much cleaner, and the airflow in my home has noticeably improved. They also handled a minor pest issue quickly and professionally, giving helpful prevention tips afterward. The staff was courteous, knowledgeable, and respectful of my property throughout the service. I highly recommend this company to anyone needing reliable cleaning and pest control services in Washington.

I had a great experience with VCC Air Duct & Dryer Vent Cleaning and Pest Control in Seattle. Franco, the technician, was prompt, courteous, and very thorough. He performed air duct cleaning, dryer vent cleaning, and a full chimney sweep with impressive attention to detail. During the chimney inspection, Franco identified a few problem areas and completed the chimney and fireplace repairs quickly and efficiently. He explained everything clearly and left the space spotless. Since the service, the air in our home feels cleaner and our fireplace is working perfectly. Franco’s professionalism and knowledge made the whole process smooth and stress-free. I highly recommend VCC to anyone in the Seattle area looking for reliable, high-quality cleaning and chimney services. Truly outstanding work—thank you, Franco and the VCC team!

I recently used VCC Air Duct & Dryer Vent Cleaning and Pest Control in Seattle, Washington, and I’m very impressed with their service. Ethan, the technician, was punctual, professional, and knowledgeable. He thoroughly cleaned our air ducts and dryer vents and performed a detailed chimney sweep. During the chimney inspection, Ethan discovered a small leak and recommended prompt chimney repair and chimney cap installation. He explained all the findings clearly and completed the repairs efficiently. Since the service, the air quality in our home has improved noticeably, and we feel much safer using the fireplace. Ethan was courteous, respectful, and left the workspace clean. His expertise and friendly approach made the entire process smooth and worry-free. I highly recommend VCC to anyone in Seattle needing duct, vent, or chimney services.

At our Seattle home, VCC Air Duct & Dryer Vent Cleaning & Pest Control performed an excellent job. Before Ryan showed me, I was unaware of how clogged our dryer vent was. Additionally, they fixed our chimney and serviced our air ducts, which immediately made our house seem cleaner. After determining that there was storm damage, their staff fixed the attic insulation and even assisted with roofing. I valued their integrity and diligence. Everything was completed in a timely and expert manner. These experts are reliable and effective if you require insulation, dryer and duct cleaning, or chimney work. I'll use them once more!

I’m impressed with VCC Air duct & Dryer vent cleaning and Pest control of WA. Their air duct cleaning uncovered moisture issues causing mold growth. Remediation was handled safely, and they offered helpful prevention tips afterward.

VCC Air duct & Dryer vent cleaning and Pest control of WA cleaned our vents and removed years of dust buildup. Mold remediation was handled carefully with proper containment. The entire process felt organized and reassuring.

If you want a service that brings energy and results, VCC Air duct & Dryer vent cleaning is the team to call. They approached the air duct cleaning services like true experts quick but incredibly thorough. The improvement was immediate. Their dryer vent cleaning services and detailed dryer vent inspection services revealed a serious lint issue I didn’t even realize was affecting my dryer. They handled everything confidently and explained each step with impressive clarity. After the service, my home felt fresher, and my dryer finally ran at full power. Their upbeat attitude and commitment to excellence made the appointment something I actually enjoyed. I’m genuinely impressed.

Thank you Meki and Chris for the great work

Andy and crew did a great job!!

Shannon and her crew were fantastic!

Had a broken waterline and basement flooding. They arrived quickly, took appropriate action and mitigated the damage effectively.

Great guys they really helped. Miki and Javaan came and helped my family get everything cleaned up.