Constraction reviews in Seattle, Washington

Amazing wierd place, you walk in, no one looks up or talks to you. Very quiet, really wonder what they do there all day...hmmmmmm. Called in and was promised a call back, never came.

People are crazy on here, showroom is fine, staff are ok, do your HW. And for the woman before me, the cheaper the carpet, the more it sheds after first install, don't be a cheapass.

Scott is incredibly rude and short to people. By far one of the worst customer service experiences I’ve ever had, how does a place like great floors employ a person with such a miserable attitude? Do not shop here

It is true, you go inside the store and all the sales person or every person tbat works tbere avoids eye contact with the customer . The customer is ignored completely. Hard to believe that a business can work this esy.

Awesome Carpet, Awesome Installers.... We Love our Warm & Cozy Carpeted Rooms!!

No concern for the safety of their employees or customers. Apparently their sign on the door "masks required" is just for show and does not apply to them. No one is ever wearing a mask in here, in violation of King County mandate. If you want to avoid covid, stay away from this business!

Came in here to check out some laminate floors and as soon as step in my foot at the door—- the lady just screams “Oh my are you having twins!” I am 7mos pregnant and I am tired hearing people saying my belly is big but this lady of this place cant help herself and keep her mouth shut—-wow! that was a nice greeting for a customer who just walk in a business establishment. So unprofessional! I assume shes so bored with her job and couldnt help her mouth shut!

Great selection and the service is really good. I didn’t have to wait for hours or be ignored like at other local flooring stores. I was told the differences in products without being told what I should buy. Measurements for the space scheduled within a day.

During an evening event at Safeco field, I couldn't find a parking spot anywhere within 20 min walking distance. I showed up at 7pm for a 7pm event, and would have happily paid $30-$50 just to park anywhere. I drove around for 45 minutes, then just took a chance and parked in the Great Floors parking lot, which had 1 other car in it. As it turned out, I didn't get towed or ticketed. For that, this establishment gets my full support!

Terrbile experience. The store manager has made no effort to follow up with any of the issues I have been having with the Karastan wool carpets I installed. It has been over 5 months since my install and I am still having to call to get things done.

Great service!! Came in looking for a small piece of plastic T transistion. They cut me off the section I needed free of charge. My company buys alot of carpet from Great Floors and are always 100% happy.

Thanks for saving me a few days of waiting for shipping!!

Walked in this morning looking for carpet. I saw 5 people working, only 1 had a customer , who was on their way out. After they left I was the only customer I saw in the store. I was there for about 25 minutes looking at carpets. Not once did anyone look up, offer to help or care that I walked out... Obviously not a place that wants or needs my business.

I didn't know exactly what I wanted when I went in, I'm pretty clueless on flooring. Sherry and Dan were so personable and knowledgeable. They made me feel like I'd known them for yrs and were able to answer every question I had without making me feel like I was taking up their time. I'm looking forward to doing business with them and will be telling my friends and family.

I do NOT recommend Great Floors. Go to Floor Trader of Tacoma instead. They are cheaper and just as good if not better. I used Great Floors for carpet in 2013 and it has been ok. I was most unhappy about the fact that I had to clean up so many strands of loose carpet after they installed. They did NOT vacuum AT ALL. I paid $1500, the least they could have done was clean up after themselves. Im not talking about a few handfuls here, it was like a tsunami of carpet strands.

So, I didnt plan on using them again but after I went to Floor Trader, they did not have the same color match as the carpet I got from Great Floors. I NEEDED the same flooring to match because was having stairs done next to previous carpet they installed. So, I hired them to do stairs and bedroom. I paid a total of $1400 and AGAIN had to spend a lot of time cleaning up their mess!! The guy said his vacuum wasnt working. Uh-Huh.

I also paid an extra $100 for moving of furniture: king size bed, dresser with mirror, two night stands. Well, they didnt bother putting ANY of it back correctly! The dresser isnt in the same place or next to the wall like it should be and it is too heavy for me to move. Same with the bed. There isnt even room for both night stands now like there was before. And the bed is way too big and heavy for me to move.

So here I am writing this review hoping to spare someone from having to deal with the same issues I have.

Went in trying to match replacement tile, or find something to match/compliment existing tile and granite countertop. I had examples of both and asked non-busy salesperson if they had something that would match up, he pointed me to a row of tiles and said to let him know and he'd look it up to see if in stock and price. Was absolutely NO HELP!!! I asked him if there was other selections and he didn't budge from his chair. I walked out! There was 4 salespeople at desks, Only one had a person at their desk, which seemed to be an acquaintance rather than a customer. No One seemed to be interested in Selling Tiles/Flooring, or Providing Customer Service! It Was a wasted drive from Lynnwood, in Rush Hour Traffic!!!

Great place for any kind of flooring. Huge choices of wood, vinyl, synthetic carpet, natural fibers, and tile. Roger was very helpful in tracking down a wool carpet sample that wasn't on hand and had to be ordered. All the sales people at the downtown Seattle location are extremely helpful.

Had plenty to choose from. However, customer service was poor. One rep was trying to avoid eye contact. And the other told us where to look, but refused to assist. On our way out, everyone disappeared and the 2 remaining employees were arguing at their desks. We definitely did not feel welcomed as a customer. Won’t be back to this location.

Roger Fallihee at Great Floors was phenomenal to work with. He answered my many questions with incredible patience, from what type of flooring would be best in my Craftsman kitchen, to help choosing the color, to what kind of thresholds I wanted. He even tracked down the installer afterwards so I could get a scrap of the flooring for color matching my paint. I had a bid from a smaller flooring company for the same kitchen flooring, marmoleum, they gave me much less personal service time, and they would have charged double what Great Floors is charging me. The installer, Miguel was also fantastic. He was punctual, professional, and friendly. Miguel did a fabulous job on the installation, would be happy to have him back to do installation on any future jobs. I love my new kitchen floor, thank you Roger and Miguel!

Stay Away from this Great Floors, especially Scott. I ordered 5 pieces of interconnecting mosaic tile from them at $22 each, and when I went to pick them up, I opened the box to make sure everything was in good condition. Sure enough, one of the 3 inch tiles was cracked in half. The will call clerk wrote on my carbon copy pick up receipt that one of the tiles was broken and I took the box home.

I called later that week to get a refund or a discount on the broken tile, and Scott told me I had to bring the tile all the way back in to the store, even though their own employee wrote on the pick-up receipt that it was broken! He was also extremeley rude, like it was my fault, or like I was lying. All I wanted was to not have to pay full price for broken material!

I HIGHLY recommend staying away from this place, especially a guy named Scott to avoid being treated this way.

ADDING A FOLLOW-UP
After sending a similar note to the manager, they promptly called me to refund my money on the broken tile and they apologized, acknowledging that Scott should not have asked me to drive all the way back to the store. He redeemed himself somewhat, but I still will likely avoid this store in the future.

Really good impressions of the SODO, Seattle Store. I've purchased wall-to-wall carpets from them twice: once for basement, including stairs, and that carpet's lasted over 20 years. In 2007 I bought some wall-to-wall wool sisal for my 2 home offices. Great Floors did the install on both jobs. At my request they came back a few days after install to stretch the wool sisal tighter. It still looks as good as the day it was installed. Last year I bought a large rug pad from Great Floors to put under a new hand knotted middle eastern rug, which is a bit shy of 9x12. I checked several rug stores and Great Floors offered the best price. When I stopped by to purchase the pad, Scott, the salesman, curteously cut the pad to size, saving me the headache of laying it out and cutting it at home. Given my experiences over the years, I wouldn't hesitate to make other purchases at this store.

Excellent sample inventory. I found exactly what I wanted 3 different times for 3 different rooms. Quick turnaround on carpet orders. Can handle custom orders, such as area rugs designed by me made from carpet material sourced from them! I visited other carpet retailers and found them wanting. Keep coming back to Great Floors.