Home Services reviews in Seattle, Washington

Terrell was very nice, arrived early and stayed late for our house cleaning. He was great around our pets and they didn't mind him being in the house at all.

Olga did an excellent job on our deep-cleaning project. Scheduling service with the office was prompt and professional. Satisfied customer.

First time having my place cleaned, and after this, looking forward to it in the future. Terrell was awesome - professional, thorough, and fast!

Would (and will) recommend to a friend!

They did an incredible job with our move out cleaning! We had been in our place for over a decade so it was no small feat. Imani was amazing! We would highly recommend.

This was an excellent service. The person they sent to clean the apartment did a very thorough job. The scheduler was very communicative which I appreciated. I would recommend this company for move out cleaning services in the future.

Absolutely disgraceful business practices, called and was quoted a price, was given absolutely NO mention of an expiration date or terms required, pictures or anything else - called back a few days later to confirm the job, at which point the SAME guy (Daniel, stated ‘owner of the business’) told me that ‘due to demand and schedule’ that they would no longer be able to honor the price I was quoted, and it had quite literally doubled. I even asked very respectfully for them to honor what THEY had already offered me, even offered to wait over a week until this ‘demand’ had cooled off; and I was then ignored (and probably blocked) completely.

Before the business reaches out via reply and tries to explain this - I have screenshots of all communications, message me for the details, happy to share, it happened EXACTLY as stated.

I cannot stand bait and switch type business practices, gives small businesses a very bad name and this business should be ashamed of themselves, what an absolute joke of an operation.

Would highly recommend looking elsewhere for your cleaning needs, 0 stars if I could, horrible customer service all around.

Terrell was phenomenal! Made me feel at ease about a very stressful task and I thank him for that. Amazing work and an amazing person!

I booked a deep‑clean service (including fridge interior and wall cleaning) with TheCleanupGuys. While the cleaner who came was super nice and clearly worked very hard, the overall service fell short of what I reasonably expected from a “deep clean”. Only one person showed up; the fridge interior wasn’t cleaned at all, and the wall cleaning was limited to only a few spots I had pointed out. The cleaner stayed an extra 30 minutes to finish the bathroom and quickly vacuum the bedroom — it was already over 6:30 by then — and then left without completing all the tasks. A company offering “deep cleaning” surely understands that such a service typically requires more than one person and sufficient time. For the price and scope, I expected much more thorough coverage. Based on this experience I feel I can only fairly give 3 stars to the company (though I’d ​​happily give the individual cleaner 5+ stars for their effort). If you’re looking for a genuine deep‑clean, I’d recommend considering another provider.

Imani did an awesome job cleaning my house. The job was scheduled for 4 hours but it actually took 6 hours because of her attention to detail. Great job removing cat hair! Very happy overall!

Tracy from Cleanup Guys did a great move-out cleaning. The detailed photos she sent showed the place was spotless and everything looked well taken care of. Clear communication and very professional.
One Bedroom Apartment size -about 700 sqft

We booked Clean Up Guys for a deep clean of our 1,000 sq ft home — our first time ever using a deep-clean service — and the experience was honestly pretty disappointing.

They were scheduled to arrive at 8am. No one showed. When I called to check what was going on, I was told they were en route. 30 mins later, they told us cleaner’s cat had died and they needed to reschedule? I sympathize, but we had already cleared our home for the morning and put our new baby in daycare specifically for this appointment, so rescheduling wasn’t a great alternative. They eventually found someone else who could come at 2:30pm and slated to wrap up by 6:30pm.

The cleaner (Tracy) was certainly nice enough, but when we came back @ 6:35pm, the actual cleaning was nowhere near “deep clean” standards. Two full rooms were left untouched, the bed wasn’t made, fridge unsorted, carpets not lifted for vacuuming under, and the oven was never touched.
Not to mention our vacuum was utilized and still full of dust left in a corner..

For a service marketed as a deep clean, this felt more like a ‘vibe check”. Honestly something my husband could’ve done in a rush to clean up the house after a “boy’s weekend” whilst hungover.

They refunded half the cost, but considering the amount of work left undone and the inconvenience, that really doesn’t make up for our poor experience. I’ll be charging it back to my card for a service not delivered.

1/10 would not recommend.

Terrell is absolutely phenomenal. I’d give him more than 10/10 if I could! His attention to detail is unmatched, and he consistently leaves our home feeling refreshed and cared for. Beyond his exceptional work, he is incredibly respectful, kind, and a true pleasure to have in our space. I recommend him wholeheartedly.

This company is a joke. They lie about everything. They said they will send someone with 15 years of post construction experience, turned out Katrina don’t even know how to put a vacuum cleaner together. Second time they send Tracy, and Tracy don even have a vacuum cleaner, so I let her use mine. She did a good job but don’t have enough time to finish. Last they send Imani, they messed up the time and Imani is 90min late. She won’t clean the garage though that is in the contract. She said the company didn’t tell her is it post construction work and she is just here to do a favor for a friend. Then the company stop taking my phone calls. I ask for a vacuum of the garage and the cleaner won’t do it say it will damage equipment. I asked her to use mine and she won’t

Tracy came to clean our house and did an amazing job! She was so kind, caring, personable, and detail oriented. I would definitely recommend using her for anyone who wants a good job done on their home cleaning.

Tracy was very thorough and pleasant to talk to. She did a great job and I am pleased with her work. I would recommend The Clean Up Guys to anyone looking for this type of service.

Lizzie was very thorough and thoughtful with her cleaning! She left our place spotless, and was mindful of and sweet to our animals! I would trust her with any cleaning, and feel she was worth every penny and more!

I am thoroughly impressed by the service Makayla provided as a move-out cleaning of my son’s U district apartment. Makayla arrived early, was professional, very pleasant and did an outstanding job! The apartment management required cleaning by a company that is licensed, bonded and insured and I am thankful to have found The Cleanup Guys. The booking team made it easy to reschedule from our original appointment— even to clean on New Year’s Day. Additionally, I found their pricing very reasonable. The unit looks better than when my son moved in!

Terrell and Jae came out to do a cleanup on a house we were listing. They arrived on time, fully prepared, identified the problem areas and got to work right away. They worked together, did a great job, and even made some of the areas we didn’t think could be cleaned shine up.

Would recommend them again.

IF YOU WANT HONEST REVIEWS, PLEASE READ THE NON 5 STAR REVIEWS FIRST!!! IF YOU USE THIS COMPANY, YOU ARE OVERPAYING

First wanted to say, administration staff communication is very good (only reason why the review is not a 1 star). however, the value proposition is just not there. WAY OVER PRICED. I needed a small 1200 sq ft townhome cleaned after my tenants moved out. i was offered a "special deal" offering a free room with the cleaning. The price they offered me even WITH the "promotional" free room was 20% more than what i would pay my regular cleaners for an entire house, but the communication was great and professional so i figured i would give them a try.
When it came time for service, you can see why they company is charging the insane prices they do... overhead. Administration team seems to contract out to different cleaners, who then report back to admin team, and communicates to customer. The quality of work fell short as well. I expected a deep clean of the small townhome, but was told at end of cleaning that windows were not included. It may have been oversight on my end for not hearing that it would be extra, but for the price they charge, you really really do not get your value out of it.

I HIGHLY suggest to do some shopping around. call local small businesses that don't have to outsource or contract out their cleaners, which will lead to savings passed onto you the consumer.

Two star because they took a job they were not qualified for. I was looking for smoke odor remediation and they said they could do it. A guy showed up with Lysol, which was good for general cleaning but not good for removing lingering cigarette smells. He wiped the walls but the smell still lingered. They were nice about handling it when I raised the issue but this wasted a lot of my time.

Terrell did an amazing job handling our move out cleaning. He went above and beyond and left the place spotless. His dedication to his work was awesome and his personality was wonderful.

I can’t recommend Terrell and the Cleanup Guys enough.