House Cleaning reviews in Seattle, Washington

Christopher and Eli are fantastic! Smart, friendly, quiet, unobtrusive and great results. I love the smell of my house after they leave - the floors are sparkling after their visit and they're very reasonable too. I highly recommend.

I am often skeptical of businesses claiming to be green, but this was the real deal. They were prompt, incredibly courteous and kind, and did a stellar job. I was so happy to see the detail in their deep cleaning. I love that they also cleaned my windows & baseboards. Everything looks great. I will definitely be using them again in the future! My friends and customers so often compliment me on how they appreciate doing business with me and on how clean my home, office, and rentals always look and smell so good every time they come to visit! I then give them a 'clue' and happily let them in on my big 'secret', THANK YOU!!! GREEN CLEANING SEATTLE - OTIUM-MAID SERVICES, 4615 AURORA AVE. N., in SEATTLE. I love you and all that you do to make my friends, business, and my entire life extra-special. May God Bless ALL of You at the Number ONE in my book, natural cleaning service company on the PLANET! GREEN CLEANING SEATTLE - OTIUM-MAID SERVICES, Great Job Everyone, beyond all imagination ~ THE BEST! I give you a 100 percent plus!

My overall customer experience with Green Cleaning is the worst I've had with a service provider. Yes, worse than Comcast.

If you scroll through the one star reviews, you will see that our experience with Green Cleaning is a common one. The cleaning is fine. A bit slow with just one cleaner, but the job was always done well. The cleaners themselves were always nice too. I liked them. I suppose that's why we kept the service for the 18 months we did.

But then we get to the customer service, which as I mentioned above can become off the rails bad. It's the classic "it's fine until something goes wrong" sort of experience. I recall the first scuffle was about billing. Something silly about invoice fees and it being terribly inconvenient for them if we paid by card instead of check.

We moved on, but admittedly kept grumbling about a few ongoing inconveniences. We did our best to be good customers though. We paid on time and were flexible a few times when cleaners had to reschedule for one reason or another. But whenever push came to shove it was clear that this flexibility was not going to be returned.

In fact, as the billing and scheduling practices grew increasingly aggressive, we felt disrespected and exploited.

A few choice examples:
* A cleaner had to cancel due to sickness. No problem, these things happen and we're happy reschedule. Green Cleaning then proceeded to pick a new time on our behalf, and then threatened a cancellation fee when we informed them that we'd be traveling during the new slot. Keep in mind, it was the cleaner who cancelled. We just wanted some say in the new scheduling.
* A cleaner showed up on New Year's Day, our regularly scheduled day, but with zero advance warning that the holiday was still a go. I would have expected a heads up, but you'll find that Green Cleaning only communicates when it benefits them. Frustrating for everyone involved, and certainly some blame on our part, but probably not enough to warrant charging for a full cleaning plus a late fee. Anyway, as we were trying to find a solution, they sent us to collection. With a second late fee added. We finally reached a handshake agreement for a 50% discount to make up for our frustration, and then paid the collection. Not long after payment went through we were informed that there would be no discount after all.

It was really the debt collection that did it. We'd been regularly paying customers for a year and a half at that point, and it was shocking to witness such a disconnect between our history and Green Cleaning's actions. It was nothing new, but it sure does make it clear where you stand.

I suppose there's a bit of "fool me twice, shame on me" in this story. But my loss can be your gain. Steer clear.

Update:
As expected, the owner has responded here. Aggressively, of course. Let's tally the new transgressions since I posted my initial review:
* Revealing private information by mentioning my wife by her full name.
* Misconstruing our 1/1 bill as unpaid. We made the transaction via Paypal on 3/11, a week ago. There is plenty of evidence here to back us up.
* Double-billing us for the 3/12 cleaning. The cleaner, Ryan, and I talked about the check, and I saw him grab it. On top of everything else, and given the timing, I believe this is a retaliatory action because of my negative reviews.

Again, everyone, steer clear.

I had a deep cleaning house cleaning for $350 (900 sq feet) and the house was not deeply cleaned as per the check list provided. When I followed up and provided photos they said they would provide a partial refund and asked if I wanted to re-book a regular cleaning. I have emailed them twice and they have not followed up.

I scheduled service with Green Cleaning Seattle for the very first time after finding them via Google. I am a huge proponent of green cleaning products and services (having once run my own green cleaning business) and was excited to find this company and to use their service.

I was moving and, as a result, was frazzled, and found that I needed to reschedule my appointment due to a series of move-related, last minute changes. When I emailed Green Cleaning Seattle to reschedule, I was confronted with a $50 cancellation fee. This is because I gave them something like 45 hours notice rather than 48 hours notice they request. Keep in mind that I was a first time client who had not previously used their service and who was hoping to reschedule rather than to cancel. In their FAQ, they tout their empathy and understanding of move-related chaos, stating their flexible policies because they get, and I am quoting here, "the chaos involved in moving!", yet they were firm on their $50 cancellation fee, and seemed more than happy to lose the future business as they did not bother to reschedule the appointment as requested, which I found odd.

I would have loved to have been a patron of this business but am now left to pay a $50 fee and to also find a new cleaning service that will work with my altered move schedule.

In short, reschedule or cancel your Green Cleaning Seattle service only very carefully.

We've had their fantastic team cleaning our house for over a year now and each time it is thorough and detailed work. We love our cleaning day, as it sets off the rest of the week for the house feeling refreshed. We're busy with work, school, kids and pets, and they help maintain cleanliness and even sanity ;-).

Iam extremely happy with the cleaning service I got 🙌 thank u Green Cleaning for such an amazing job. Customer service was a great experience with you. Punctuality friendly detail oriented and most importantly Green products 💚only to name a few good things. 💚 🙂

Don't write many reviews but given how happy we are with Green Cleaning felt it worth the time! Alyssa is amazing (prompt, friendly, thorough, etc) and we look forward to seeing her every couple of weeks (and the massive drop in cat hair the day after!) We could not be more satisfied after trying many services - corporate and individuals - and look forward to being customers for years!

Above and beyond our expectations! I recently gave birth and haven’t had time or energy to keep the house up. Having Green Housecleaning come every other week has been an incredible relief. So grateful

We have used Green Cleaning Seattle for just over a year at our office. They are the best!!! Very professional, customer service oriented, and do a great job! I love walking into our office to the lovely smell of cucumber melon and knowing that they are using eco-friendly products only makes it that much better.
We would recommend them to everyone, and have!

I had a fabulous experience with Green Cleaning. They provided A+ communication and professionalism ahead of time, and their cleaning job was fantastic. My home hasn't been this clean in a very, very long time. Highly recommend!

Our encounter with Green Cleaning Seattle was less than stellar. Not only did they not leave enough time to complete our house on their first visit (after extensive emails trying to assess the situation remotely), their job was uneven at best. Most of our house was not terribly dirty, with the exception of two bathrooms (and two rooms they didn't even touch). The workers were very slow, and even knowing they wouldn't finish, some of them left. We finally sent them home around 6 pm after our bill climbed to $750 and nearly 1/2 of the house still uncleaned! I could have deep cleaned the entire house in the 12-person hours they spent here. In fact, I cleaned after they left that evening! Ugh! This is without doubt, the worst experience with a cleaning service I've ever had. Spend your hard earned money elsewhere.

We hired green cleaning Seattle for a deep spring cleaning. We have two huge dogs that shed and track in dirt so it was amazing to have a clean sparkling home. We left on vacation and came home to a near spotless place (nothing cleaned under furniture, no fridge or inside cabinet cleaning but other wise very clean), complete with a sweet note from the team. My only caveat is that the pricing was fairly outrageous in comparison to other companies ($414 for the deep clean of a 950 sq ft home).If that's within your budget I would recommend their services.

This is the third green cleaning company I've tried. I had been committed to finding a small owner-operator cleaning service as I was convinced that this would lead to the best service and working relationship...neither of those worked out. Finally I decided to heed the recommendations of friends and gave Green Cleaning Seattle a try. Their intake process was thorough and personal; I was confident that they understood my desires. I'm a detail person and I didn't have a single concern after the first clean. The cleaner was also just the right level of friendly and engaging, someone I didn't mind having in my home. Green Cleaning Seattle may be a bigger company but they started out small and they grew because they are just that good.

We've had Green Cleaning for a little over 6 months now and we love it. Our Green Cleaner, Clay, is very nice and does a great job in our two-bedroom condo. The company is very responsive, friendly, and helpful. They worked with us when we had guests in town to reschedule our cleaning and when a small item was accidentally broken they replaced it right away. I would recommend Green Cleaning!

I needed cleaning for two small bathrooms and a modest kitchen, and they quoted me that it would take 8.5 hours. This is without doing oven or fridge, even though they called it a “deep clean.” We had only been living here a couple months, and been keeping up on cleaning ourselves, in addition to hiring other professionals. (We’d been trying out a couple other services.)

They ended up charging us the full 8.5 hour cost for these three and a half normal-to-small sized rooms. (I say half because they also did floors in the open plan LR/DR.) There is absolutely no reason they should have taken that long. I complained about it, but the company basically just said, “You agreed to it!” I had not realized that I was agreeing to a 8.5 hour minimum; I was under the impression they’d adjust the price once they saw my home was not “condition 4” as they assumed and once they saw the actual needs. Instead the cleaners announced when they arrived that they were promised an 8.5 hour job and that they were going to stretch it out and make it take that long. I have no idea how she spent four hours cleaning that kitchen, or two hours in the bathroom. I can scrub that bathroom top to bottom myself in 45 minutes. This is one of the worst cleaning experiences I’ve had in Seattle. Never again.

We have had green cleaners come to do deep cleans in our house, and recently opted for every other week service. We appreciate most of all that the house smells so nice after they are done, not of harsh chemicals.

Our experiences have been very positive - their cleaners have all be nice to have in your home and have done a thorough job. We have mostly opted for help in the kitchen and bathrooms, and I am finding the more frequent service a real help in keeping on top of things as our schedules have become very busy. I'm grateful for what they are doing!

Definite 5 stars - not sure what the less than 5 reviews could possibly be about since this place has been 100% professional and thorough and Ravenna did an amazing job cleaning a kitchen and bath that hadn't really been deep cleaned for about 4 months. She was friendly and punctual and even cleaned my toaster! Highly, highly recommend Green Cleaning Seattle. The cleaning supplies smell great, too.

I am not one to bother writing reviews unless I am really REALLY impressed with a biz. This is one of those rare cases were a business really goes above and beyond what most of our would probably expect. There are a lot of cleaning companies out there and I have tried a handful of them. But my finding Green Cleaning Seattle has been more of a relationship than just a cleaning company. I feel like I know them - not just my cleaner but the company too. Very mom-and-pops feeling business - but with better (faster) customer service. They've kind of nailed it with regard to maintaining a very "local", friendly and personal feeling while bringing the convenience of speed and great customer service and communication into the mix. Thanks guys! Only good things to say about you.

Excellent service!! I have used Green Cleaning at two different houses, one a townhouse and one an apartment, and they have done an incredible job. Extremely friendly and do an excellent job cleaning.

I recently had my apartment deep cleaned by Green Cleaning Seattle and am so pleased I did. Their team did an excellent job - got into all the nooks and crannies I've been neglecting and really took their time to make my home shine. Setting up the cleaning was easy and communication with the office was pleasant. I'm looking forward to having them clean my place on a regular basis - definitely a luxury I'm happy to pay for.