Reviews of local pros in Seattle, Washington

Very disappointed. Gu-Wi was supposed to clean my gutters, remove moss and treat to prevent moss. Failed on all 3 and did not fully clean up. There was only a ~10X10 foot area that had much moss and you can see the AFTER picture below. Originally, they said OMG this NEVER happens. What can we do? It turns out not much. I cleaned up. They came back out and removed the remaining moss and treated the most important area of the roof that they failed to treat (white powder stuff was obviously not applied the first time). The technician literally told me after that it "wasn't that bad". Apparently not bad to Gu-Wi is not the same as not bad to me. btw ... I absolutely loved getting up on a ladder at 62 yo to document that they didn't fully do what I was paying them to do. I did however get the full bill.

On the morning of January 10, 2023, Gu-Wi's technician, Sergio, cleaned the gutter at my house. Unfortunately, a water leak occurred during the cleaning, resulted in serious water damages on the hardwood floor, subfloor and crawl space, which costed me more than $5000 to repair.

I reached out Gu-Wi several times and they claimed they would not take any responsibilities. They said Sergio only performed his work outside the house, so they would not be responsible for any interior damages. I can't believe they don't understand (or reject to acknowledge) the water pipe used by Sergio is connected to the inside.

I received their invoice today (April 22rd, 2023). They want to charge me more than the quote. I can't believe they even want to charge a 3% merchant service fee if the payment is made by credit or debit card.

A company is not willing to take responsibilities for damages caused by their employees. Instead, they just want charge more from the customers. Keep away from this company.

Updated on 12/15/2024
Thanks for your response Gu-Wi. The leak appears to be around the area where your technician conducted the job, specifically near the horse used for the task. I don't understand why it is so challenging to acknowledge your own mistakes. It would be appreciated if a more positive attitude could be displayed.

Luis did a great job: gutter cleaning, installing gutter guards, and installing a mid-run downspout in a tricky spot. Both the estimator and Luis were on time, tidy, and professional, and Luis did work exactly to spec. I wouldn't hesitate to use Gu-Wi again.

My second time using Gu-Wi for gutter cleaning. Scheduling and communication are extremely easy, all done via text like I asked. They show up on time and are quick and thorough. Shoutout to Carlos for going above and beyond and sending me videos of a clogged drain he saw in my house that would have turned into a big issue.

I have had the pleasure of working with Gu-Wi Gutters and Windows on multiple occasions over the years, and my experiences have consistently been positive. I would like to share my thoughts on their services, as I believe they have excelled in various aspects.

First and foremost, one of the standout features of Gu-Wi is their commitment to offering reasonable prices without compromising on service quality. I have found their pricing to be fair, making their services accessible without sacrificing the overall excellence of their work.

The workforce at Gu-Wi Gutters and Windows deserves commendation for their professionalism and reliability. The team is respectful, dependable, and consistently adheres to the scheduled timelines. Their effective communication about the planned work, duration, and process instills confidence in customers, ensuring a smooth and hassle-free experience.

One noteworthy aspect of Gu-Wi's service is the provision of before and after pictures showcasing the impact of their work. As a customer, I greatly appreciate this transparency, and I have even attached some before and after pictures taken to highlight the exceptional results achieved by their team. These images not only serve as a testament to their craftsmanship but also help customers visualize the improvements made.

In the rare instance of a glitch or issue, Gu-Wi Gutters and Windows have demonstrated a commendable commitment to customer satisfaction. Their willingness to address and promptly resolve any concerns reflects their dedication to ensuring that the customer is happy with the final outcome. The office staff is equally supportive, providing assistance and following up to ensure that the work meets the customer's expectations.

In conclusion, my overall experience with Gu-Wi Gutters and Windows has been positive, thanks to their reasonable prices, quality services, respectful and dependable workforce, transparency through before and after pictures, and a proactive approach to addressing customer concerns. I would highly recommend their services to others seeking reliable and high-quality gutter and window solutions.

Angel H. and Luis H. did an excellent job installing the gutters on my house. They also cleaned the debris from the roof and the ground. I’m very satisfied with their service.

I found Gu-Wi from some reviews and I was very disappointed with them. I thought the job was simple enough, replace the roof & clean the gutters (I was told the gutters didn't need replacing at the Gu-Wi inspection visit) and take out 4 windows and replace them with 2 smaller ones.
I am a woman and in dealing with many men in the home-repair/construction industry, this can be difficult. During this process, it definitely felt to me that this company and its employees spoke to and treated me in a very condescending way. Even their emails read like they don’t take my opinion or experience into account.
Customer service was terrible and no one I called at Gu-Wi was clear with who was coming at what time, for any part of the job.
I finally got details that the windows would be done first. Paul (installer) was brilliant and lovely. He took out and replaced what we wanted and installed the 2 new windows. Unfortunately for us (and Paul), one of the new windows had been ordered & made incorrectly - so we needed to wait weeks for it to be replaced in a separate visit.
The roof and gutter replacement was a mess from start to finish. It started with bad communication regarding what was being done and by whom, and this continued to roof install day. It seemed there had been zero mention with the roof install team about any issues I had raised during the contract negotiation about some of the fascia that was rotten and needed replacing. I was told this part of the job would be included in the roof replacement however that message never went anywhere and never happened.
The roofers didn’t speak to me on the day, no one came to the door to even say they were here - we found out they were here when banging on the roof started. By day 2, I finally met someone who said he was in charge of the job, however when I brought up the rotten fascia he didn’t know anything about it. I was told that any underlayment or wood that was rotten would be replaced with new and if any of it was bigger than 2 sheets of ply, I would be notified. This didn’t happen so I assumed that all the sub-roof was in good condition. The roofers cleaned up after themselves, but left debris behind in my trees and on the ground. They also took away our doormat - just threw it away with the roof materials (my Ring doorbell confirmed!). When I texted the roof project manager about this, I just got no reply; like my concerns weren’t important.
Eventually, I was told that the new roof was finished. However the rotten fascia hadn’t been repaired. The new roof had simply been placed on top, kind-of balancing on this part with some rotten wood underneath!
I took some photos and sent it to the company - I was now told the guttering needed replacing after all and this would cost more, and the rotten fascia would be repaired then. Gu-Wi had already come out and cleaned all the old gutters and told me they were fine at the time!
After the roof was done, I got up into the attic to take a look at their work - I found split boards all along the roof line. The boards holding up the new roof were ripped and shattered all along the roof vent. Now I assume that when you make a roof vent, you don’t just smash the boards apart. I took photos and sent it to the company - they replied that this was from the roofing nails and it's very normal. ZERO addressing my concern, ZERO discussion, just condescending and mansplaining.
In the end, I had another company give me a quote on the real guttering and they were very honest about the process and what we should do around the property. They showed me the whole job and they completed it well and quickly. I had a carpenter repair the roof boards that were shattered.
Even in billing, Gu-Wi didn’t send bills that matched the contract. The numbers were all wrong. After months of contacting the billing department, they eventually changed the numbers to reflect the contract amount owing!
I can’t say enough that this company was very hard to deal with, did a poor job and if you have read this far, you know I would not recommend them.

Miguel did a wonderful job cleaning the inside windows of my three story town house. He was very professional, respectful and efficient. He took his time and was very thorough with the inside and went outside to clean as well. He is awesome and deserves all the praise!!! I would definitely recommend.

We have used Gu-Wi for the past three years to clean our gutters, as our neighbors have several trees which drop leaves and needles on our roofs. GU-Wi does an excellent job of cleaning the gutters and downspouts, plus a fantastic over the top job of cleaning up at the end. Miguel came this past week and left our yard cleaner than we expected.

We put out a job request for sweeping our roof and gutter guards and decided to go with Gu-Wi as we had hired them previously and was happy with their work. Everyone we dealt with was friendly and courteous.

Our only problem was with the job quote system. The quote site provides a list of tasks, most of which are suggested extras. We only wanted the roof and gutter sweep, but ended up getting a gutter flush as well. We didn't notice this because the gutter flush was included with no option to unselect it and we didn't see the total cost because we scrolled straight to the bottom of the page (on my phone) to sign.

We ended up paying more than we intended as a result, but Gu-Wi's customer service kindly worked with us to offset some of the cost and provide a discount for future services.

Miguel did an excellent job. The day was getting dark but he continued his tasks until they were done. He was meticulous, conscientious, and hardworking. I am very pleased with his work.

My technician Gabriel did a great work cleaning my cedar shake roof and the copper gutters. They were very careful not leaning ladders on the gutter so didn’t dent it like some other company (a big national chain company that specialized on gutter cleaning) that I used last time. Gabriel also made sure to clean up the dropped debris in my yard afterwards. Their price is also very reasonable. Will definitely used them again!

Highly recommend Gu -Wi’s gutter service.

Great communication, timely text message reminder before the scheduled work date.

Angel and Luis showed up promptly on the scheduled work. They did a great job.

Thanks!

Thank you! We have been wanting to get new gutters with gutter covers for several years now. We live on a green belt and have to get our gutters cleaned three times a year. This experience was seamless! The estimate process was very professional with an online estimate for approval, the scheduling was quick and the service was very professional. Thank you for caring for my landscaping and for cleaning up several times during the process. Everything was left, extremely clean and cared for! Special kudos to our crew Angel, Carlos and Luis for taking care of everything just right. During installation, a couple of clogged downspout drains were noticed and I was notified immediately via text with pictures. The gutters and downspouts were a perfect match to our exterior paint. In short, Gu-Wi went above and beyond for us. We will use their services again and refer them to friends and family.

Fantastic outcome! Angel and Luis did a great job on new gutters for our 1905 three story home. Exceptional fast work and left my property cleaner than when they began.

After 8 years of living in a townhouse, we made the bold move to take everything off the wall and move all the furniture for a complete interior paint job! Tera walked us through every part, and talked to us about colors and what would work covering our myriad of colors (lots of dark colors in our house). They were flexible with our scheduling, made sure to be in touch during the process, and were patient with our questions. And the paint job is amazing - they took their time and paid attention to every detail, staircase, and edge. Will recommend them to everyone!

Can't give a stronger recommendation for Tera Painting. They have done two projects for me, one personal and one for business, and both times they did an outstanding job. Consistent communication, competitive pricing, respectful and professional crews. Any issues got addressed promptly. Thanks Matt, Mauricio, and Evan, love the work you guys have done!

Great people, fair price, fantastic paint job. I just sit and look and look at it. They made no mess, and were a pleasure to be with. Could not be more pleased. Every step of the process from the first estimate visit to the final inspection and billing process was transparent, professional, courteous, and well done.

Outstanding work! We had Tera Painting paint our entire home interior and they went above & beyond. Luis and Alfonso were prompt, courteous and got the job done ahead of schedule. We're very happy and satisfied with the work that was done.

Tera Painting did an excellent job painting our kitchen and bathroom. They were very responsive to questions and concerns throughout the whole process—from the initial estimate visit to providing a detailed written contract as well as scheduling the work. I needed to reschedule a couple of times for personal reasons and they were very agreeable and flexible with my request. The painter and project manager showed up promptly each day and did a fine job preparing the area as well as cleaning up when finished. They were friendly, respectful, and easy to have around. When we changed our mind about a color choice, they were also very accommodating. When the work was finished, they stayed until all was inspected and any additional touch-ups were completed to my satisfaction. Their prices were reasonable and there were no surprise fees when we received the final invoice. I highly recommend this company without any reservations and will plan to use them again in the future.

The crew at Tera Painting did an awesome job with our new place! We wanted to paint our townhome before moving in, and they were friendly and communicative the whole way through, from a quick initial quote to several revisions to hone in on exactly what we wanted, and through the painting job itself, which was done quickly but cleanly, with great details and exactly according to our specs.

Thanks to Matt, Evan, and everyone else for the excellent job! We'll definitely consider them again for anything in future. ^^