HVAC reviews in Snohomish, Washington

our ac stopped working during a heat wave! called hugo brothers heating & cooling and they responded right away. their technician, jacob, checked out our system and found it wasn’t very efficient for our home’s size. it was also really old and needed to be replaced. the installers showed up and replaced both the heating and ac unit in just two days. they took care of everything, including all the lines and electrical connections. i’m so glad to have a high-quality and efficient unit now, and it was all set up by real pros. everyone was thoughtful and i felt comfortable the whole time.

I work at a local agency in Snohomish. We helped a low-income family with a single parent, four kids, and two adult dependents who were having a hard time keeping their home warm. Their furnace wasn’t working, so they were using small space heaters because they couldn't afford furnace repairs. We reached out to an HVAC company to get an estimate for fixing the furnace. Jacob from the company was very understanding of the family's situation and quickly came out to check the furnace. He found that it was a small problem and fixed it for free, letting us know there was a chance it might break again. We really appreciated his kindness and the personal attention he gave to the family. He also offered to help with any follow-up service if needed. Later, when the old furnace broke down again during freezing weather, we contacted Jacob once more to arrange a full repair. Jacob was reliable, cooperative, and caring. He fixed the furnace right away and worked with both our agency and the family to accept separate payments. Even though there was a risk that the family might not be able to pay their share, Jacob went ahead and did the repair. The family was short about $12, but Jacob kindly gave them a discount and covered the rest himself. Jacob always showed a strong desire to help and could have chosen not to participate, but he followed through every time. We are very grateful to have someone so generous, professional, and trustworthy in our community. The family said they were always treated fairly and with respect, and that Jacob set a great example for others in the business. If we have families in the future who need help with their heating systems, we will definitely reach out to this HVAC company first. We are very impressed.

We've been utilizing the same air conditioning repair service since 1986! They've looked after our AC systems, ventilation, and cooling systems throughout the years. Not too long ago, we opted to install a new mini-split system in our residence. We were absolutely blown away by the professionalism and dedication displayed by their installation team, which included Benjamin and Jacob. As always, they're punctual, mindful of our home, skilled, and great at communicating what they're doing. They leave the work area even tidier than when they arrived, always finishing their tasks efficiently. In short, they're outstanding! You can't go wrong with their HVAC products, the installation process, and the diligent service they'll provide for the entire lifespan of the system.

the technician, zachary, arrived right on time and did a thorough job cleaning our furnace. he explained why a part on the heater needed to be replaced and let us know we would save money since it’s still under warranty. while working, he also gave helpful tips on how to keep our heater running efficiently, like making sure the area around it stays clear. zachary showed us simple steps to keep the air intakes clean, too. we’re very happy to have such knowledgeable heater repair technicians in snohomish to keep our home comfortable!

jacob installed a new heater and ac for us. we were a bit unsure at first since he mentioned he hadn’t been doing heater repairs for very long. but when he showed up, he got straight to work and finished the installation quickly. he even came back the next day to handle the electrical connections and make sure everything was running right. his work ethic is impressive, he kept us updated on when he would arrive, and all the paperwork was done electronically and fast.

My heat pump stopped blowing cool air during a really hot week in Snohomish. I called Hugo Brothers Heating & Cooling, and Clinton came out soon after I got a text letting me know he was on the way. He quickly found the faulty part and replaced it, so my home was comfortable again. Since my unit was pretty old, I asked for a quote on a new HVAC system. Zachary came by about 15 minutes later, checked everything out, asked me a few questions, and gave me a couple of good options. I decided to get the whole unit replaced in a couple of weeks, just as I requested. Both technicians were friendly and professional, even in the heat. I definitely recommend this company. Update: Benjamin and Clinton arrived early and replaced my old HVAC system. They finished the install in less than 7 hours and explained everything I needed to know. Excellent service!

When I moved into my house in Snohomish, I was informed that my first furnace maintenance check would be due later that year. However, by the time it was due, I completely forgot about it. Fortunately, Benjamin gave me a call and ensured that the appointment was scheduled promptly. The technician, Jacob, who came for the check-up was excellent and I had no issues at all. Recently, it was time for the second furnace check-up, and Benjamin was proactive in scheduling it promptly again. Jacob returned for the routine furnace maintenance and was just as efficient and cordial as the previous time. So far, everything has been going smoothly!

yesterday i had my regular maintenance check on my a/c and furnace in snohomish. i noticed the cooling was a little slow. clinton was the service technician who came out. he opened up the furnace and saw it was frozen over. since the system was 18 years old, i decided it was time for a replacement. i asked about new options and ended up getting a tempstar system. i also upgraded my hot water heater, since mine was just as old. everyone who helped with this was very professional, and the whole process was simple and smooth. the install team made sure everything was clean before they left. i highly recommend hugo brothers heating & cooling for any hvac needs. what a great experience with a good group of people. keep up the great work and stay safe!

Zachary was the repairman who performed service on our faulty heater that was sadly set up wrongly when the house was constructed. He identified the issue almost instantly. It was clear that Zachary is highly skilled and paid close attention to even the smallest aspects. His arrival was timely, and he even called an hour earlier to give us a notice which we valued. He was able to spot the issues and repair our heater within just a few hours. He provided a detailed explanation of what was wrong and how he planned to fix it. He made every effort to save us as much money as possible, but without sacrificing the quality of his work. After a few hours, the system was back up and running, blowing warm air again! In addition, it's worth mentioning that we had a previous estimate that was not only significantly higher but their repairman was way off in his diagnosis. I would highly recommend Zachary and Hugo Brothers Heating & Cooling for your heating needs. Zachary is an honest and diligent worker who knows his way around the heater system. I appreciated how well he explained things and tried to save me money while still providing a top-notch repair. Thanks once more!

The service provided was satisfactory, and I appreciate the assistance. However, I found the prices for the recommended UV lights and cabinet filter to be quite high, totaling around $800. The technicians suggest changing the cabinet filter every three months, which seems excessive. When I first got this system, I was informed that the filter should last over a year. It's marketed as a hypoallergenic filtration system, but I still find myself sneezing just as much as I did with the standard filters on my old unit. The costs have become a bit overwhelming, and I'm even thinking about removing the filtration system altogether. Additionally, a capacitor I bought two years ago for surge protection with my generator was replaced this past spring, but I’m unsure if it was the right one for home generator use during outages. I've faced a few challenges with the air conditioning as well. The compressor failed just after the first year, and it cost me $500 in labor to replace it. I also had three fuses burn out within the first five months of using the unit. While the team is friendly and helpful, my experience with the air conditioning unit has had its ups and downs. Overall, I’m hopeful for a better experience moving forward with Hugo Brothers Heating & Cooling.

i had a great experience getting my furnace checked and tuned up by this hvac service company. as a new resident, i wanted to make sure my heating system was working right. jacob, the technician, arrived on time, looked professional, was very friendly, and even made friends with my dog. he answered all my questions, taught me how to change the furnace filter, and explained how the system works, since i wasn't familiar with it yet. jacob also fixed a broken drainage pipe and inspected the furnace and heat vents—all covered by the regular service fee. i'm really happy with how everything went and will definitely reach out to them again whenever i need help with my hvac system.

At first, I wasn’t sure about getting my AC repaired because of the cost, and I wasn’t sure what to expect with the communication. But after the service was done, I was really impressed! The new AC unit works great, and I’m really happy with the warranty that comes with it. Jacob arrived right on time, took care to protect our floors, did the installation, and cleaned up everything when he was done. The quality of their work is excellent, and the cool air from the AC has made our rooms feel much more comfortable. They did exactly what they said they would, and I’m glad I chose their service. The AC keeps our home cool and runs so much quieter than before, plus it’s very simple to use now. Even our pets are enjoying how comfortable it is!

i can't say enough good things about clinton and the team at Hugo Brothers Heating & Cooling. i switched from oil heat to gas, and they put in a new furnace, fixed my heater, added air conditioning, replaced the hot water heater, and even ran some extra gas lines for us. they also took care of some minor electrical work. even though it was chilly and we had no heat or hot water during the switch, clinton made sure a whole crew came out to get the job done in just two days. everyone was really professional, friendly, and respectful. clinton was super honest and made sure i got exactly what i needed. this will be my go-to company for any future heater repair or hvac work!

I chose Hugo Brothers Heating & Cooling because i knew i could trust them. I had already used them before for an ac replacement at my home in Snohomish. Benjamin, the sales rep, gave me different options and explained some of the terms i didn't understand, so i could make the right decision for my house. The technicians arrived on time with the tools and parts they needed, and the installation went smoothly. Later on, when i needed to replace the ac unit at my office, they came out and checked the old one, did some maintenance to keep it running a little longer, and provided a detailed sales sheet with all the stats. Benjamin was available again to explain the differences between the units. When it was time for installation, the team showed up right on schedule. We were able to keep working, meet with clients, and answer phones while they worked, which was really helpful. They even brought extra metal sheets to replace the rusty drip pans from the old furnace. Everything was finished on time. At one point, the tech needed to run a plug through the window, and we worked together to figure out how to remove the screens—it turned into a little friendly race. The technicians were polite and careful, even moving their vehicle’s door so i could leave for an errand. With only a couple of quick interruptions, we got all our work done and had the new ac installed at the same time. i would definitely recommend them for both home and office ac installation. Their customer service—explaining every step from purchase to install—is even more important to me than price. You might find cheaper places, but you won’t get the same great service.

our house in snohomish needed a new ac unit and the old furnace was ready to go. the technician who came out really knew his stuff and actually had hvac experience, which was great. he showed us several choices that worked with our budget. the team installed a new furnace and air conditioning system for us, and everything has been working perfectly. maintenance visits have always been on time and very professional. our service tech, clinton, always gives us excellent care and pays close attention to detail. we highly recommend them for any ac repair or heating needs. if you’re thinking of calling someone else, try these guys first—you’ll be glad you did.

our air conditioning system stopped working right when we needed it most during a hot week here in snohomish. we got quotes from several companies for ac repair and installation. we really wanted a reliable system, and the pricing and financing options were just what we were hoping for. when we asked for certain details to be included in our agreement, clinton made those updates quickly and clearly. we ran into some scheduling problems because a few parts for the main unit were out of stock, but clinton and jacob worked everything out so our installation could still be finished on time. that way, we didn’t have to worry about coming home to a warm house after a busy day. the install team was right on schedule and worked hard to remove our old units and set up the new ac system all in one day! thanks to zachary, clinton, and jacob for their expertise and care. a special thanks to zachary for explaining everything and answering my questions about the new system, and to one of the other guys for helping us understand the inspection process so we could plan it around our schedule. during the installation, they even found an issue in our old setup that the previous company never mentioned, even after years of doing our maintenance. because of this great experience, this is the only company we’ll be calling for any future ac repair or heating needs.

I would recommend Hugo Brothers Heating & Cooling for all major AC repairs, replacements, and regular maintenance. They are fair, knowledgeable, and professional. When our AC safety valve and related parts stopped working in Snohomish, they quickly found the problem and explained the repair costs and other options clearly. The repair process took some time, and we eventually decided to get a new unit. They replaced our old AC and gave us fair prices on different options, explaining the pros and cons and helping us choose what was best for our home. Their customer service was excellent. Zachary and Jacob were both fantastic—every time they visited, they were patient, answered all our questions, and even taught us how to do simple maintenance on the new unit.

Excellent service! Our furnace stopped working and with reptiles in the house, having no heat was a big problem since they need warmth. Zachary from Hugo Brothers Heating & Cooling came out to help us. He really knew his stuff and was very professional. After fixing the furnace, he even returned the next day to make sure everything was running smoothly. Once the heat was back, our reptiles woke up early from brumation, thinking it was spring. Now our whole family, including our scaly friends, are warm and comfortable.

The office staff was friendly and quick, setting up a heater repair appointment for the same day I called. The technicians arrived right on time and let me know before they got here. Zachary and Benjamin were very professional—they found the issue with my heater, explained what they were fixing, and took care of the repairs efficiently. They didn’t try to upsell me or suggest I needed a whole new heating system. Since my heater is older, I asked for a quote on a new unit for future planning, and they sent me a fair estimate soon after. Overall, I’m very happy and impressed with their fast and reliable heater repair service in Snohomish.

Jacob was fantastic. I received a text letting me know he was on his way. When he arrived at my home in Snohomish, he was respectful and very professional. He got right to work diagnosing the problem with my heater and checked everything to make sure he found the exact issue. The company was also great—they understood my situation, and even though my appointment was originally scheduled for later in the week, they called me as soon as an earlier slot opened up and moved my appointment sooner. On another visit, I had the chance to work with Benjamin. He was quick, efficient, friendly, and knew exactly what he was doing. The team also really helped us out by loaning us portable heaters so we could stay warm while waiting for parts to arrive. They are now my go-to for heater repair in Snohomish!

our old heater was running, but not heating the house well. the system was getting old and just couldn’t keep up, especially when it got really cold. we got in touch with a few companies, but Benjamin from Hugo Brothers Heating & Cooling stood out because he took the time to check every room and figure out exactly what we needed for our heater repair. replacing the whole heater in the middle of winter isn’t easy, but they brought all the new parts and finished the installation in just two days. we were only without heat for a short time, and the team was very polite and careful to clean up everything after the job. our new unit is much more efficient and heats the house properly. i definitely recommend them for any heater repair or service.