Reviews of local pros in Spanaway, Washington

We really appreciated the service and timing of helping us with our main sewer pipe. We recommend them to all our friends who have plumbing issues as they are truly dedicated to customer service and financial burdens that plumbing can cause. We will definitely use them again for future needs.

This review was originally from March 2022 and has been updated..
This is a good local company and I will call then in future for other plumbing issues.
This is the second time I've used them.
I had a few small plumbing issues I needed handled. They did a good job and charged a reasonable price. Michael was the plumber who performed the work. However, wondering why there was visible blue tape left on my shower head attachment and no escutcheon plate at the floor where my new shark bite attachment comes through the floor. All I have there is an open hole in the flooring where insects and vermin can crawl through.
Did not realize at first that these items should not have been left like this.

Thank you to the office for being so patient with me when I had to reschedule twice due to illness. B&R is still my preferred plumbing company, but I think I will be more selective about which plumber i want to perform work in the future..
Overall, great people to work with.

Called them to quote a leaky trap. They came out 2 days later and took a look then photos and a quote 20 minutes later. Fantastic service and Michael was very personal and the most professional plumber ever!! Highly recommend and just referenced to my neighbors as well.

We wanted to take a moment to express our sincere gratitude for your exceptional help in resolving our plumbing issues. Your expertise, professionalism, and dedication were truly commendable, and we couldn't be more grateful for your prompt response and efficient service.

Moreover, we deeply appreciate your assistance with coordinating with our contractor during this challenging time. Your collaboration and support made the entire process much smoother and less stressful for us. It's reassuring to know that we have someone as reliable and resourceful as you to rely on when unforeseen problems arise.

Once again, thank you for going above and beyond to help us out. Your outstanding work and kindness have made a significant difference for us, and we are truly thankful for everything you've done. Special thanks to Steven, Kevin and Danny.
Tim and Donna Pepitone

B&R has had to come out to our house a few times for some warranty work and every time it's been a fantastic experience. Each time it was Kevin who came to our house and each time he fixed the issue all while keeping us updated and informed along the way. Very pleased!!

I had a plumbing emergency and didn’t know who to call. My kitchen sink and bathroom toilet we bubbling and overflowing. I called another company that came up on google search. They came out and spent 3 hours trying to snake it. They told me they needed to come back the next day to try again and said it would now be $2000 with no guarantees. My daughter told me to call B & R plumbing. They came out that same day and cleared the clogged pipe in 10 minutes. They were 1/6th the price of the other company and the plumber, Ron Shores, was amazing. He was very professional. I was so happy and appreciated the company and owner Steve, for being honest and not taking advantage of an urgent situation. I have already told my neighbors about them and to use them if any plumbing needs ever come up. They are honest, hard working and professional. Kudos to an amazing business and everyone that works there. Thank you B & R plumbing.

Very happy with they services there so professional right in time i really like they services

Wow - First of all, Tyler was punctual! I can honestly tell you that B&R Plumbing will not upsell you, or overcharge you, or give you misleading information. They are honest.

Fantastic experience with this company!! quick response and reasonable prices and soooo very kind and helpful !
I highly recommend <3<3

These guys are seriously awesome. My home is 3 years old, a pipe to my water heater started leaking. Tyler came out and took a quick look and was SUPER honest. He gave me a quote and said I can do this now but our minimum is $X, which is fair they are running a business. OR he told me to go to home depot if I thought I could do it and I could repair it for $15. So I did that!

I got all the way done and realize I couldn't tighten my extended tank enough and still had a small leak so I said shoot I have to call them out. Bill in the shop said hey try one more thing otherwise we can come out. IT WORKED.

In today's world most plumbers would say it's this cost, only they can do it, pay or you'll have the problem until it gets worse. Not these guys. I will be referring them and using them from now on.

Thanks B&R Team!

Don’t trust this people, they came to my home 4 time to fix my toilet. My insurance company send them and they didn’t do anything and wanted to charge me more money. They keep coming up with excuses every time they came to my house. When I spoke to the lady that scheduled their appointments for their 4th time to come to my home she told me that they will be working for an hour or more when they come in. That last time they came, they were only there for 30 min and told me they could not find problem and their boss will be calling me the next day which I didn’t get any phone calls from their boss for 3 day, so I call my insurance and complain about them. I had to look for a different plumbing company to help me fix the problem I have with my toilet. Don’t trust them m, they’re the worst plumbing company I ever encountered.

respectable reliable fixed my leak in time to get ready for work would recommend

If I could rate this company a zero I would. The worst customer service. I am not going to use this service again.

I had Matt come out and look at my toilet that started acting funny out of the blue. He was super friendly and helped me fix my issue.

took 1 month to repair bathtub faucet. no showed for one appointment. ordered wrong parts.

They did a good job with getting my shower fixed. America Home Shield was poor at all of it. I called in December to get the shower pressure fixed, and now after all this time, pointing fingers, and reporting to BBB its done.

I had a really big leak under my house late night and into the early morning before I realized. I called Mountain Plumbing and they had someone out within the hour to look at it and within 2 hours they fixed the huge water leak coming from my bathroom and my front room wish washer line. They also replaced my main valve that connects all of my lines through my whole house.

Initially, I thought Mountain Plumbing would be a great company to work with. The guy who came out to look at our leaking water heater was knowledgeable and nice. When they came out and saw that our water heater was leaking, I asked if they could possibly put a rush on this. They then stated that Fidelity Home Warranty takes 10-12 days to ship out the water heater and that it likely wouldn't come sooner. This was on Nov 26th.

Fidelity approved our water heater replacement and let us know what our portion would cost and I approved the replacement on Nov 29. This is when Mountain Plumbing COULD have and SHOULD have picked up the water heater so that their customer could have peace of mind. By Dec 10th, I still hadn't heard anything from Mountain Plumbing. I tried calling and leaving a message. No call back. I called back day after day with no call back. I left messages. On Dec 15th, I started getting Fidelity involved. Fidelity started calling and emailing as well. Still no call to schedule the water heater replacement.

Today is Dec 21st More than a month has passed since the initial contact was made with Mountain Plumbing. My water heater is still leaking. In my opinion, it is a ticking timebomb. We have to turn off the water to the house any time we leave and at night. We also turn down the temperature so that the heat does not get too high. If the water heater decides it's time to go, the interior of our home will likely be damaged. The drywall will need repaired. Fidelity wont pay for this damage and likely, neither will Mountain Plumbing.

Every night, I have been waking up several times to check on the water heater in the middle of the night. Mountain Plumbing leaves zero peace of mind.

In talking to one of the employees, she states that Mountain Heating & Cooling and Mountain Plumbing are combining and that this has been going on for a week. They also say that they have no idea if they have my water heater at their location. No body is calling back. I am left with no answers and a ton of stress. I can't cancel the order to go with another company or I will owe a restocking fee.

If I were you, I would RUN from this company. I will inform Fidelity that I will not work with them again. I hope this helps anyone looking for a plumber. I am honestly sorry it came to this. I much prefer to leave positive reviews.

Honestly the worst service ever. They were hired to do a plumbing repair for us. They booked two weeks out, the technician called in sick and they rescheduled another two weeks out (despite me having taken a vacation day to be home for the work). They came out, looked at the issue and submitted the claim to our insurance. That claim was approved more than six weeks ago. I have emailed and called this company no less than 15 times to get the repair work done and no one ever responds. Please don’t bother wasting your time.

I can't say enough good things about my experience with these guys. I had a drain stoppage in the middle of my house blocking my kitchen sink, only bathtub and washing machine drain. The toilets and bathroom sinks were working fine so the problem was isolated to inside the house. My home warranty service sent another company out to handle it but they were unable to fix the problem and they told the warranty company it was outside my house. I fought with the warranty company and they sent mountain plumbing out the next day and Matt and Tye showed up on time and were extremely personable and professional. They listened to the backstory and my understanding of the issue and got to work to figure the problem out. They brought the big drain snake and found and cleared the clog quickly.
They checked that all the drains flowed and cleaned their mess up and gave some recommendations for plumbing care as a homeowner. My dog was cool with them and that speaks volumes as well. All around I would hire these guys for any future issues.

I had a great experience with Mountain Plumbing! They have done several repairs for me, big and small. They were quick to let me know what the issue was & patiently walked me through the process and the resolution. I thought their prices were fair and I would happily use them again!(But hoping I don’t have to 😅💦)