Home Services reviews in Spokane, Washington

I have used Living Water for more than 15 years for my lawn care needs. They have always provided excellent service, are prompt, reasonably priced, and also keep me informed with any issues that I may have with my lawn. I also used their services for a sprinkler system modification two years ago and they did an excellent job and I have had no issues with the installation.

Living Water was recommended by a neighbor for some sprinkler repair and weed control work that I needed. When I found they were a locally owned, Christian company I was happy to contact them. I deal with a lot of service companies both personally and professionally, I honestly don't think I've worked with a company that I was this dissatisfied with.

When the guy came to give me pricing I was a little concerned that he didn't want to look at exactly what needed done since I was clear that I wasn't 100% sure just relaying what someone else said. When he gave me pricing for the rest of the services, and talked me into aeration, I thought the price seemed high but just wanted it taken care of and they had come recommended. The aeration was the first service and was fine, the technician was pleasant, did the job, talked to me when he was done and left. It was all downhill from there. The technician who was supposed to spray for weeds showed up on a Saturday as it was starting to rain (after I was specifically told to NOT water for a while after the treatment) and sprayed my neighbor's yard, gave her MY bill and left. I called to get it straightened out and reminded them that they could not come on Monday, I have other services provided on Monday that are all coordinated that I didn't want to have to reschedule. Monday morning at 8am the technician showed up and started spraying. I scrambled to get the dogs inside, he sprayed, then left without speaking to me at all. When I called the office the lady I spoke with was rather rude telling me that if I had "them" doing my lawn cutting it wouldn't be an issue with rescheduling, I have someone that does dog waste removal that comes right before my lawn guy comes so rescheduling isn't as easy as just calling one person. Either way, I specifically said not to come on Monday. Because they came on the day I specifically said not to the dogs' toys weren't picked up and the technician broke one when he threw it across the yard -- complete disregard for my stuff. Since he still didn't leave a bill for me I had no idea how long to keep the dogs inside so after finding that out and keeping them in for the required time I let them out and shortly after saw one of my dogs running around out front --- the technician failed to close my gate. As annoyed and frustrated as I was with everything else leaving the gate open was completely unacceptable. I have had many service people require access to my yard and NEVER have I had one have such disregard for my dogs safety to leave the gate open.

The local supervisor called to discuss the situation and basically begged me to give them another try, but after having broken toys and my dogs safety put in jeopardy I have no desire for the company to be on my property. Since then I've had another company out to fix the sprinkler issue, they were more than half the price and actually took the time to do a complete review of the situation prior to giving me a quote (which ended up not even being the issue I thought it was). The weed control was basically useless and a complete waste of money (a lot of money at that -- which I had to call two times just to get them to send me the bill that they requested I pay for this crappy service).

In summary, they'll try to upsell you a lot on their services, their prices are higher than any of the other companies I contacted, and their customer service sucks. Would I recommend them? ABSOLUTELY NOT.

Our technician Sam was spraying spider repellent for us today. Sam is incredibly personable and professional. He knew we had a dog to lock in the house. Sam not only made sure our dog was inside but he also brought her a chew toy! Give this man a big thank you (and maybe a little bonus for his excellent customer service)!

Lisa at Living water has been amazing to work with as one of their vendors. Their people have always been polite when I'm in their shop. Their place is top notch, and they really care for their team members, and run their business to their core values and principles. It looks like a great company, and I've heard very good things about them. Don't hesitate to give them a call to try them out.

I have had Living Water care for our lawn for years. We had construction at the end of last summer. I canceled our service for the rest of the year. I got cheap and didn't start them up again this year. By June, the forest was over taking our lawn again, the grass was loosing. I called them to start service again and within a couple of weeks, I couldn't believe the difference. I really enjoy dealing with the people I've talked with. They are never pushy or in a hurry. Truly great people!

We have used Living Water for several years. I really appreciate their response to requests, changes and clarification of services. Gabe does great mowing and gives extra attention to details. Greg does a wonderful job controlling the weeds in our beds. It’s always nice to see Michael and Lisa out here too. Thank you so much for keeping our yard clean and healthy.
Happy Holidays!
Debbie
Spokane Valley

I have not used a lawn spray service before. I was pretty amazed after a few days of the results. Everything looks so much better. I had them spray, my trees and lawn. I’m also happy that it is pet safe. Iam looking forward to next spring to show off my lawn. They were very knowledgeable and very professional. Definitely a five-star company. Thanks again living water

Less and less impressed with each spray. Also, it's 6:30am, why are you running loud compressors and spraying lawns when your business isn't even open? If it's too early for me to call you, it's too early for you to be at my house and waking up my neighbours.
And did you change product lines? My lawn has never looked as bad as it does this year and I've never smelled your product inside of my home, as I do with your last couple of sprays.
I also don't need you to leave a sign in my yard.... believe me when I tell you that my whole neighbourhood now knows who you are.

Despite what they tell you, their product will make your dog sick if you have a dog that roots around in the yard. Both my dogs have been sick twice exactly 2 days after treatments. (Living Water acknowledged a treatment gone bad over the summer that ruined lawns and made dogs sick, but claimed I didn't get it, yet my dogs got sick.) Living Water takes no responsibility, and I've spent hundreds in vet bills as a result. Also, if you don't watch their techs, who are usually vaping while they spread the product, they don't get your entire lawn. When you call them out on the areas they miss, they lie to your face and say they treated them. Also, Living Water claims their product won't hurt your fence. Well, if you have a water seal varnish on your fence, it will discolor it. Be aware that their so-called winter treatment is not a liquid, its a granular, and they don't tell you. When I told them yesterday I couldn't have granular in my backyard for fear of my dogs eating it, I was told that I would only be charged for the front yard. Well, they reduced my bill from $102 to $79 - a whopping $23 discount when my backyard is bigger than my front. This is extortion. When I called to complain, I was told there is a minimum service charge, which was not what the service tech said. Again, if they had communicated that the last winter treatment would be a granular, I would have cancelled. Also, the tech said it was a granular because the liquid special mixture for the winter treatment was too expensive so he was just spreading nitrogen, which was cheaper even though those savings would not be passed along. This company has no ethics. You are better off to fertilize your own lawn for a fraction of what this corrupt company charges and save yourself hundreds in vet bills.

They have only come once, but I already have compliments about how much better my lawn looks. I know with further treatments, it will continue to improve and thrive.

Update:They have now come twice for different treatments. The lawn looks transformed! Too bad it's the end of the season. Can't wait to see what it looks like in the spring. My neighbors even started this service because of our results. It looks like fresh sod now. Before, it looked like a sparse lawn of many many weeds. We can't even believe it!

This review is about their website. I got aeration service through Living Water. I did not order it, but they performed service to my neighbor's yard, and I asked, and they did it on my yard, too. I received a bill by mail. I could send them a check or a card number, but I prefer instant payments. So I went on their website and spent quite a time looking for the option to pay my bill. They don't have it. You have to register and provide the invoice number and some other information, and then it becomes easy. But my wife misplaced the invoice, and I spent almost an hour to find it. It was Saturday, and I was not able to call and was supposed to go out of town on Sunday. Make it easier! It would be much easier if I could've options to pay that invoice based on my address and phone number.

I have been using Living Water for years. Recently the customer service has completely gone downhill. I was having many problems with them at the end of the season last year, but the most recent interaction I had with them is quite unbelievable. To make a very long story short they called me with an automated message to come do a soil treatment on a tree which I called them back and told them I did not want this done. They came out a few weeks later and did it anyways without my consent and when I called to tell them that I did not want this done they told me they fully expect payment. I then told them if they expected me to pay for something I did not want I wanted to cancel the rest of my scheduled Services, which they responded go ahead and cancel. Seems like an extremely poor business decision.

Very disappointed with the pest control service! We paid to have our home sprayed at the end of June by end of July we noticed spiders inside the home we left on a vacation for two weeks as soon as we returned we made it a priority to reach out and have them come out and retreat since we were on a guaranteed program well so much for that they not only took over two weeks to come out they charged me for the retreat service even though when I called them we were under the 60 days and my next spraying service was not due until end after September I have cancelled all my spraying services through them. I refused to give my business toward a company who can’t guarantee the work they do. I also own my business and would never not stand behind the quality of work we perform.

I've had issues with large corporate lawn care employees cutting corners and not getting the results paid for. I would highly recommend hiring local. Call Living Water and be connected with John, really good people. I've had lawn chemicals and pest control applied with reliable service. He implemented my service right away and I'm so happy I called. One of my neighbors is now using Living Water services as well, they called and John was on their steps the same day. Very impressed!

I work with Living Water occasionally as a vendor and had them provide services to the lawn
At my previous house and was very happy with it. My lawn looked great.
That alone deserves 5 stars, but what made me want to leave this review today is the wonderful people Living Water employees. Mike, Brian, Carolyn and Sean are fantastic to work with, they care about their customers and the work that they do. Judging by them, I am sure most everybody they hire is similar. What a great culture this locally owned and family oriented company has developed.

This is the first year we have used Living Water. Our lawn looks amazing and we get lots of compliments that our lawn is so green and thick.

We have been using Living Water for years and they literally transformed our once ratty looking Shadle Park lawn into a lush and healthy yard that we could be proud of. I would recommend Living Water to anyone- they are wonderful!

Switched from another competing lawn company. Decided to give Living Water a try. They have been outstanding! They are true to their assessed quote, and our grass hasn't looked this green in a long time! Love the customer service too. As far as we're concerned, our business is theirs to lose! Thanks Living Water.

Update 2021: After many years of waiting, we were finally able to purchase a sprinkler system for our home. Hank and his team were outstanding, professional, courteous, and delivered on every level. I'll repeat what I said above, as now with the system in place, our grass is even GREENER and HEALTHIER than it ever has been, even in previous springs. Thanks guys!

I am so disappointed with living water. They burned two large areas on my lawn. I called to cancel my service and informed them of the burned areas and they didn't really care. I am so unhappy with the service 😒

Living Water Lawn & Tree Care is the absolute best! They take care of my lawn care needs and I don’t have to give it a thought! They are reliable, professional, and very skilled at what they do. I’m so thankful that I found them!

Thank you, Living Water, for the.... oh, that's pretty embarrassing. This is a lawn you've "taken care" of for almost 2 years now. I'll just get stuff at Walmart from now on. This lawn was beautiful and green. I feel like dead grass one year, then they make it look good, then kill it again, and make it look good. I don't know if that's a bad business model or a genius one. I do know they've lost my business, and others in my neighborhood are seeing the results and will not be spending money with them as well.