Reviews of local pros in Spokane, Washington

We experienced an issue with the blower on our HVAC system over the weekend. And although not at all an emergency- we do have an elderly relative on home hospice with us at home and we run the ac to keep the air clear.
I rang Norco this morning - and they had a technician here within 2 hours. We were happy to wait until Wed - but they managed to read the situation and take care of us ASAP.
The technician was covid respectful, professional, THOROUGH, and personable. He fixed the blower and more. And didnt leave until he was sure our home could be heated AND cooled effectively.
Three cheers for Norco!

First off, we called for service and was quoted a price. When they got there, we were told it would be another $159 because of our type of furnace. Also a trip charge was added when I specifically spoke to the person who answers the phone about this and it was agreed a trip charge would NOT be added. (Price gouging at its finest) So $350 to tell us we need a new furnace and AC with no options of repairs. Used scare tactics with what was going on with furnace which was NOT confirmed by a second opinion.

Update: Got second opinion, which did not corroborate Norco. Also, called Avista who came out and checked furnace and CO2, with a reading of 7, way below CO2 standards.

My heat pump was pumping hot air instead of cold air and it was 90 degrees outside which made it very warm inside my house!! I called 4 companies and only 2 called back and only Daniel at Norco was patient enough to help me trouble shoot the problem after hours! I am so thankful for their knowledge, timeliness and ability to fix my problem! Daniel is a rockstar and we are chilling down here at home now! I would highly recommend Norco for all your heating and AC needs!!! Natalie

Excellent Service performed by Devin and Mike. Showed up on time. Very professional, personable and competent. Big shout out to these guys and a big thank you to Erin in reception for going the extra mile with such excellent customer service. This type of service is becoming a thing of the past and it is a real breath of fresh air to see Norco employees with an old school work ethic. You are setting the bar for the rest. Thank you all.

Robert was friendly and helpful. Got the job done!

Called to get pilot turned on an old unit. Technician took his time and checked all aspects of the machine, and tested levels of CO2, any gas leaks, machine belt, type of filter, even gave advice about the roof pipe output and how to prevent leaks. Our technician had 14 years with the company and was extremely knowledgeable and skilled. He took the time to really check things out for us, to make sure we get started right this winter. Explained their 90 call back policy, which is very fair. Definitely will call them again with all our heating issues.

We have now used Norco a couple of times for maintenance on our old furnace. Both times we had Daniel out, he was very punctual, even a bit early which was nice because we had been a day without heat. Daniel explained everything he did in layman's terms so that we could understand exactly what was going on. Everything about Norco's service was exceptional.

Jared of Norco heating diagnosed the problem with our furnace, ordered parts on his phone and was back the next day to completed the repair. He saved us over $10,000 as another company said we needed a new furnace. I’m sticking with Jared and Norco from now on, I’m not letting anybody else look at my furnace.

I'd been having trouble regulating the temperature from my NEST thermostat. I'd set it for 67 and it would leap to 69 on its own, etc. And ultimately the furnace quite working entirely. I thought I was in for THOUSANDS! But Norco's tech came out and resolved the issue. It's been weeks now, and my $45 service call has returned my system to full operation with a fully cooperative NEST thermostat. Thank you, Norco. And thanks to my friend who recommended Norco to me.

Deven, came to fix our AC unit. He gave us attitude about the air filter and told me there was nothing wrong with the unit or furnace. I asked questions about what else could be an issues. He was reluctant to answer my question with quality customer service.. I continued to ask questions about every possible issue it could be because there was still a 15-20degree difference in temperature from the font of the house to the back. He continued to be reluctant about answering questions until we asked him to check the attic in where he found 3 lines that had been disconnected.
To think he was going to just tell us that it was our air filter is really disappointing and that we consistently had to ask questions and check all other areas is not great customer service.. he should have checked everything possible beforehand, and not given attitude when we asked him more questions. This is what you get paid to do. Do your job the right way the first time.

He did admit he was wrong and apologized which is the only reason I valued the service at 3 stars.

Nick from Norco was on-time and worked hard to resolve a weird intermittent issue with our Lennox furnace. After a call to Lennox, who suggested he "try a replacement controller board", Nick got a price for the replacement board from the local parts house ("Really? I am paying for a new laptop??!!!") so I decided to order one myself for 1/4 the price, but Nick and Norco were great. Definitely be using them in the future.

I had Norco come to our own home yesterday November 27th to repair our downstairs fireplace. The work they completed was totally satisfactory and was completed in a timely manner. The biggest take away while the technicians were in my home, is the respect and politeness provided by Jessee, the lead technician. It is comforting knowing your employees are representing your company in this manner.

Jared explained everything exceptionally well. It made perfect sense to me and I am not mechanically minded. He also gave some suggestions for future ways to conserve energy without sacrificing comfort. I am glad to have him do work on my heater.

Mike quickly diagnosed and fixed our AC fan motor. He was professional and thorough in his explanation. Norco came the same day I called for service. This is the second time in 5 years I’ve used them and I would highly recommend them to anyone.

I've been using Norco for several years for maintenance on my ancient furnace and central A/C. While the equipment was old, they managed to keep it running as good as possible. Other companies had immediately tried to sell me new systems rather than work on my old furnace - even though there was nothing wrong with it except for being old. So when I decided it was finally time to replace them, there was no one else I would even consider calling. I have an old house and upgrades are always a challenge. The installers did a great job. They kept their spirits up, even though it took them longer than planned due to the uniqueness of my house. If you're looking for a trusted company for your HVAC needs, look no further than Norco.

Absolutely The BEST! NORCO has taken exceptional care of keeping me & my home both cozy and cool for the last 25 years or so. Highly recommended by a friend at work way-back-then and I’m forever grateful. Thanks to my buddy and to NORCO!

We've been Norco customers for decades with our furnace needs. So when we decided to get air conditioning we asked for bids from 6 companies but always hoped Norco would be the company we would deal with . Fortunately they had the most reasonable bid.
Len, the owner was so easy to deal with as he came across as honest and extremely knowledgeable. In fact his experience saved us hundreds of dollars in installation costs as he saw something most other companies missed. His installers, Isaiah and Cam, were friendly and conscientious as well as efficient. Easily a 5 star company.

$180.00 for ten minutes of the Service Tech's on site time.

Problem: Our A/C is not blowing cold air. We had the refrigerant filled last year, so we assume there is a leak. We were the ones to discover/bring this up.

The Tech checked out our A/C and air system and concluded that he should try refrigerant with some sort of dye to figure out where the leak is. Did he have this dye on hand? No...

So, we had to wait 2 weeks for someone to be available to come out just to schedule a second appointment for something as simple as a refrigerant refill... also, refrigerant costs $500... would they charge us an additional $180.00 again just for having to come out again? Who knows... we canceled the second appointment.

We feel a bit gouged as we were not told there was a near $200 fee to just have someone come out and tell us what we already knew and didn't have the resolution on hand.... (dye).

The pros: The tech was super professional and kind. He waited 20-30 minutes for my husband to get home because he was held up at work. The tech was accommodating that way. He deserves a 5 star.

Customer service was overall great, but we just feel like we paid a lot for a whole lot of nothing.

Norco installed a Lennox HVAC a few years ago and we've had problems with it every year. When the AC runs on hot days, the evaporation does not work properly and it drains water into our downstairs and messes up our carpet. We called again today for emergency services, as they advertise 24/7 service, and they said for emergency service we have to call after 5:00 - otherwise we have to wait 5 days. We called another company and they are sending a person right out. We are through with Norco.

I needed to have my furnace serviced and thought I'd reach out to Norco for a quote. Not only were their prices good but Althea scheduled my appointment quickly and that was most convenient for me. Daniel was there at the time the appointment was set for (most impressive) and he immediately found out why my furnace was having problems. He explained what was wrong in a way that I understood (because I have little to know knowledge about a furnace). He was more than polite but also showed me what he did to fix and service the furnace. It runs more efficient than I can remember. It even takes less time to heat the house, which I am very thankful for. Thank you Althea and Daniel (and Norco) for providing excellent service. I will recommend Noroc to everyone I know.

Last week my central air quit working. I called three different companies for a service call. Two of them were a month out and the service call fees were $99 and $100 plus tax. Norco quoted me three days out and $69.00 for the service call. Daniel called me same day and was out to my house within a few hours. He replaced my capacitor in a few minutes and had it up and running. Well this week with the hot af weather, my ac has been over taxed. It’s not working properly (we haven’t had it serviced in two years, our fault) so I called Norco again. Daniel again called me same day and got me on the schedule. He is also going to set me up on a yearly maintenance schedule which will give me 15% off parts and no service call charge. I’m very impressed with this company’s service and Daniel has been especially patient and great to work with. I highly recommend them.