Reviews of local pros in Sumner, Washington

I called Riser after he was referred by another busy, well known plumbing team (that should tell you something right there) because they weren’t able to fit us in when we had hoped. Eric was able to get us on his books same day, then was able to come earlier than expected. He did a great job clearing our clogged kitchen sink drain in a timely manner. He was competitively priced and had great customer service. When he finished the job, he educated me on maintenance tips and the structure of the piping so I understood how to prevent a clog in the future. Thank you, Eric! I hope I magically never need a plumber again, but if I do, you’ll be my first call!

I had an a straightforward, although emergent, hot water tank issue. I called around and only two plumbers would give me a ball park over the phone. Riser was $1000 cheaper than the other company and was able to come out the same day. Honest, transparent and professional. I don’t ever see me needing to use another plumber again. Thank you, Eric and Team!

Erik was awesome. Super responsive. On time and reliable. Reasonably priced. The workspace was organized and didn't take over our house. He was efficient in finishing the job and took the time to address any questions we had. He will be my first call for any future plumbing needs.

Woke up to the water heater leaking. Eric from Riser was referred to me by another plumber and we could not be happier with his service, kindness and professionalism. He removed the old heater, refit the piping with all new and got us back up and running with a brand new water heater in 2 hours. Thank you Eric for saving our weekend!

We discovered our hot water heater was leaking on Sunday. I researched and chose Riser based on their 5 star rating and great reviews. Erik (the owner) was able to come right out and had a new bigger and better hot water tank installed in less than two hours! I now have a Plumber on speed dial! I highly recommend Erik! Thanks again!

Erik and Jesus were extremely helpful and couldn’t have been more professional! Erik assessed my water heater issue with transparency and provided me with reliable information to decide on a path forward that worked for me! He wasn’t “pushy” and really made us feel like he wasn’t just after another sale! Thank you for help!

Riser was really great we had a wonderful experience. When I called about a leaky spigot, they came the same day to fix it. They were efficient, professional and overall really great plumbers. Definitely would call again.

I just built a new bar and had Riser come out for the plumbing stuff. Initially, I called them to help run water lines and a drain pipe through a wall going from an existing sink to a new sink. After the bar was mostly built, we came back and installed the new sink and set up all the hookups. It was really great because Eric (the plumber) took time to explain everything and made sure he answered all my questions. He was super friendly, very professional and tbh pretty quick too. Not to mention he was the cheapest out of everyone, we got a handful of quotes and Riser was the best one. I would definitely call them next time we need a plumber.

Our water heater was about 15 years old and has had multiple leaks over the last year. Riser was recommended to me and when I sent a request for a quote, the cost was reasonable compared to others, and they were able to come out quickly. They took away the old water heater and quickly installed the new one, despite our wonky plumbing set up from the previous owner. I couldn't be more pleased with how it went and we've had no issues since. The team was professional, clean, and performed high quality work. Highly recommended and will reach out to Erik and team again for any future plumbing projects we have.

Love these guys. Best there is.

More reasonably priced. But really dont want to help you, they have too much business. If you need response don't waste your time here. Some techs here dont want to work they only complain. Ask for the older guy he is good.

Dude, driving one of the vans completely cut me off I almost hit him and he had the nerve to flip me off for cutting me off. I’d say poor poor attitude. I wouldn’t trust these people to work on my house. FYI to the guy that was driving this van you just made the company look very unprofessional.

One of the worst experiences with dealing with proper care of the Stripmall I own. Had many issues with our Hvac’s that are old but were supposedly being services and maintained on a yearly contract. Finally had someone else from a different company go check on the Hvac’s and found nothing was maintained or communicated properly.
I thought we had worked out how to be compensated for paying money for services that were not rendered appropriately and they were apologetic. I agreed to keep using them and was hoping it would be different. It was not. Two more machines wouldn’t work after about 60 days of resolving things they said they had fixed. And i had to pay other companies to bring the machines back to working condition. Then still had to pay them for past work.
The owner finally contacted me and was dismissive, very unfriendly and had no idea of their past history with me. She said go somewhere else and had no interest in talking with me unless i paid for the work that i was trying to tell her was not finished.

Dear Costco;

I am and continue to be extremely pleased with Costco and the way it does business. So I was disappointed and expected more of the same customer care from the service providers you partner with for contracted work. We recently requested an in-home consultation from MM Comfort Systems, your partner for heating and air condition installation. I received a notice from Costco stating someone would contact us within 24 to 48 hours to schedule an appointment. It took MM Comfort Systems 5-7 days to call us to schedule the appointment for May 24, 2023.

Brandon Roberson, the Comfort Consultant, arrived later than expected. However, he did text to say his previous appointment was running over. Brandon was very personal, and I explained that our city had a noise restriction. We asked him to check with the city of Tukwila to find out the distance needed from our neighbor's home to install the unit. Brandon informed us that he would speak with our local city and reply back to us by Monday.

Six days passed, and I had not heard anything from Brandon. I sent a text, and I emailed Brandon requesting an update. I received No response! I called the company office for MM Comfort Systems and asked to speak with the manager. I was informed that "the manager was at a conference and was unavailable by phone." I gave all of my information to the person on the phone, who assured me that the current way I was being treated was not typical of how they do business. She informed me that she would speak with Brandon and get me an estimate by the end of the day.

We received our estimate on June 7, 2023, after I called Brandon's cell phone, which continued to go to voicemail or disconnect. I eventually received the text. "Hi, I'm in a meeting, can I please call you back in 20-30 Manav", to which I responded yes. I waited over an hour and a half, then called again. I then received the following text, "Hi, I'm just getting finishing up now. I'm in a bad service area gonna get stopped in just a moment and check and see what's going on. I'll make sure you have the proposal within 15 mins."

Next text: "Hi Allen, looks like the email was sent to the al back on the 24th. Could it have possibly hit your spam folder? Next text:
Getting ready to resend it now, gonna revise it to add an additional discount for you. Next text:Getting ready to resend it now, gonna revise it to add an additional discount for you. Next text:I just sent it can you please confirm ifviou received it? My response: Yes I did.

Next text:Let me know if you have any questions or if you want to get on the schedule. If you decide to work with us I’ll try to pull some stings and get you installed in the next couple weeks.
How easy would it have been at this moment to call and talk with me about any question I might have?

My text: Did you call the City of Tukwila?

Never once did Brandon or the manager of MM Comfort Systems reach out to us when we requested a call. I ask Brandon to call us numerous times to discuss where we wanted the unit to be located. We never heard from anyone in the company. When we looked online at the reviews their company received I would agree with them 100%. Well over 85% for the response is negative about their customer service and follow up.

It took thirteen days to get an estimate. that I am not even confident would work due to city ordinance. Unfortunately, due to the lack of follow up, call back, and customer service, we will never know. We wanted to purchase our home air conditioner from Costco because we love what it stands for and the way it handles its business and customers. We hope that you will find a new partner in Seattle soon.

Very disheartened members
Allen Mosley

Comfort Mech. company was hired to complete quarter maintenance through out our NHSTC club buildings for the 2018 yr. I have not seen any tech onsite since Jan. 2018, when I went and checked filters on all the units I found that no maintenance was done since January 2018 but we have been getting billed quarterly for maint. work that was never completed. When I called to discuss with service manager she was busy and the front desk lady could not believe that I was calling about invoice from the previous year and wanted to know why, my reply is why should I pay your company for work that was never completed per contract and NHSTC club should be reimbursed.

Great service

Great company

Driver pulling almost ran me off road

Great company with great service

Have an aggressive driver out there. #117

They are coming Thursday to fix my oil heater