Home Services reviews in Tacoma, Washington

Had 1st service. Not impressed. I sent pictures of specific areas to address, and those were ignored. Office says "we will try next time". Beware, (and this is my fault) contract says that if they don't get it "done next time", it's not a breach of the contract. So, basically, they never actually have to do anymore than one hour, one person at your job site. Guy only mowed, no trimming, no edging. I've had to call office several times because they have said they would return to finish, but they don't show up. I'll stick it out for the contract, because Im not going to pay a cancel fee, but will absolutely be canceling.

Have used this service for years and it's so incredibly convenient. Juuuust when I start to thinking my lawn is getting too long BAM! they show up ans take care of it. Special shout out to Jory on the awesome job he did this week. Thank you so much for your careful attention to detail. It looks great!

I hate yard work, and grabbing strangers from home depot just seems like a bad idea. I asked around and Arete' Lawn Care Services was referred by 3 of my friends, so I gave them a call. I was thrilled with the level of professionalism from start to finish, my lawn has never looked so good, and I spent WAY less than I expected. I would give them 10 🌟 if I could!!

They left me thinking this business is a SCAM. My first impression with this business was with a gentleman named Jonathan from sales. He gave me a high hopes that this company was going to be top-notch service and I was excited to move forward with working with them. He had scheduled me for my initial visit the following Thursday, which was yesterday, And nobody showed up all day and I called the team and they proceeded to tell me that their team got behind on the house before mine and that they would show up today, which is Friday first thing in the morning. Then they texted me saying, that They had already come to my house on WEDNESDAY(?) at X time and left at X time…. They texted me again and said there was another customer with the same name as me and they made a mistake and they would come around 8-830-‘ the next day (today) 830am came and no one came, 9am came around, no one came, it’s now almost 1130am and no one has come. So I made a call to the service team and they told me that someone would be coming no later than in the next hour (this call was made at 920am)… still no one showed up. I called back the customer service line and spoke with somebody name Aaron, prior to this I spoke with Carlos. Aaron wanted to take a message because the support guy was not available. I let him know of what has happened thus far and that I no longer want to move forward with the scheduled service. He did not have anything to say, nor did he care what I was trying to say because in the middle of me talking, he said “ok I will get this message across thank you for calling. Have a good day” and hung up on me. Mind you they already took my method of payment at the time of scheduling. And charged us $112 before ANY work was EVER done. WE WILL BE DISPUTING ALL CHARGES FROM ARETE. I was calling to cancel and get my account removed with them but I couldn't because he hung up. Carlos needs to take responsibility for his actions. Don’t gaslight me and tell me you “pulled thru” and “showed up for me” and come at 1pm when the team was supposed to come at 830am. Don’t tell me “this was your first visit and we wanted to make it right” and pull this type of BS. It’s not my fault that your ‘team’ came to my house when I called 4 times to make sure they don’t show up for no reason. The fact that the message didn’t get across to the right people after 4 calls is NOT the customers fault. The way Carlos gaslit me was insane. Arete needs to do better. I was told the owner of this company is in his 20s so I’m assuming there’s still a lot of room for improvement and growth. Please do better. Don’t waste people’s time.
UPDATE: after we asked them to cancel and delete our account they still want to schedule appts without any notifications and force you to keep your account with them whether we got work done or not. HORRIBLE business ethic. I will not click to agree with your terms and we will continue to dispute any and all charges from Arete for we have NEVER received services from them. Nor, have I ever Signed anything that states I agree to commit to a membership type plan. Do better Arete.

AVOID AT ALL COSTS
The salesman is super convincing of a great business model... after that it's ALL DOWNHILL. Zero communication. Terrible customer service. The product also sucks because I still have weeds... I should have just stuck with Sunday treatments. Now I have to pay to cancel this damn contract. SCAM.
I will be contacting the SBA and BBB.

I wish I could give 0 stars the work is sub par very inconsistency. The very 1st service was great after that the job has been very lazy. my wife has gone back and forth with this subpar company when ever she calls to ask to speak with a supervisor she is places on hold just to come back on phone to say a supervisor will call you back momentarily. And she even says I'll wait and they say no. And the supervisor never calls back. She also trying to cancel for breach of contracts since they didn't hold up there end and she was warned that if she cancels she will be charged a fee for cancelation. Which is BS if I have a contract with you and it states what will be done every other week and you don't honor or if you continue to do a subpar job every other week that is bad business. There customer service is terrible they really need to work on there phone edicate. I understand no body is perfect and I could understand if the yard that is being serviced is outrageously large there may be a few mistakes, but when the front yard is literally 20/15 feet and a side part that is rocks 3ft wide and 12ft long and a back yard that is about 35/35 feet come on every mistake is seen easily. Unfortunately I'm stuck with this contract for a year but if it continues I will cancel this contract.

My previous lawn guy retired. Ran across an ad on social media about 10 days ago. Filled out quote request form, and was contacted within hours. They made the process so easy. Yesterday I had my first service, and they did a great job! Glad I did it.

Grass clumps left on the lawn, uneven mowing, I have to note with each service that edging should be done, inconsistent service schedule with weeks missed, and despite asking, no call back to discuss services. When you do call there is a reminder of early termination fees... doesn't make me wonder why. Would love to provide a higher rating if services could improve.

Subject: Feedback on Customer Service and Lawn Maintenance Issues

I would like to express my frustration regarding the customer service experience I have had with your company. Unfortunately, I have encountered ongoing issues with lawn maintenance that have not been resolved satisfactorily. The regular schedule that was promised (bi-weekly on Fridays) has not been adhered to, leading to inconsistent service. Additionally, I have found it challenging to receive assistance from your support line.

Based on my experience, I would not recommend your company for lawn care services. I hope that you can improve your customer service and service consistency for the benefit of future clients.

I signed up for their promotion on Facebook which states the first month is free. They called me and informed me the last month is free which is fine but that’s a confusing promotion. I signed up and gave them a card to put on file, they informed me they will reach out in a few days to schedule a service with me and I told them my preferred days are Mondays. Well a week goes by and I never heard from them until they called and a left me a voicemail while I was at work saying they will be out this Friday. I use multiple cards and accounts to pay bills and I made sure there were funds on the day I was scheduled. They never showed up and no one contacted me. So I called to make sure they cancel my contract. Instead of calling me and apologize for any confusion, they sent a really rude text saying they canceled my contract because I couldn’t afford their service.

These guys are super efficient and quick, with really affordable rates. I've been using them for almost a year now and they're the best lawn service, no doubt about it! My tech today did an awesome job, even trimming my bushes shorter without any questions. He was new but had no problems and did a great job. Fast, reliable, and shows up to get it done right. Definitely recommend them, especially Johnathan for all your lawn care needs!

A Satisfied First-Time Experience
Today was my first time using Arete services, and I am pleased to share my positive experience. The task I needed assistance with was straightforward—I wanted my lawn mowed. Not only was this carried out efficiently, but the individual completing the service did so under less-than-ideal conditions, braving the rain to ensure the job was done.
He was exceptionally friendly, making the interaction pleasant and leaving a good impression.
As of today, I am happy with the service I received from Arete and look forward to using their services again. This experience has left me with a strong initial impression of their professionalism and customer care.

THIEFS!!!
I signed up but need to cancel after 1 mth. There cancelation policy is you pay a 2 mth cancelation fee. Which would mean per their policy the owe me $ 900 but they said they would go ahead and refund $1100.
THEY REFUNDED NOTHING!!
THEY ARE THIEFS!!

DO NOT USE THIS COMPANY!!!

1st update:

I’m updating my original review after a follow-up call from Arete Lawn Care. The supervisor, Santiago, reached out the day after my post and left a message directly addressing the issues I’d raised. When I returned the call, the customer service was noticeably better—I was greeted by name and given a clear five-minute callback window, which was honored.

Santiago explained that the billing discrepancy stemmed from taxes not being properly communicated, and clarified that the initial charge covered two July services. The unexpected $428 charge was a recurring auto-payment I hadn’t been informed about—likely due to an incorrect email on file, which also prevented me from accessing service tools online.

Since then, I’ve received the service agreement, a $20 discount, and was placed on a fixed billing schedule with payments due on the 1st of the month. It took a few additional calls to fix the email issue, but overall communication improved. I was asked to remove my original review, but I chose instead to provide this update.

Unfortunately, because the delay was so long, I had already canceled my debit card. I’m still waiting for clarification on when service visits will occur, as the scheduling system doesn’t let me pick exact dates—only submit requests for what I’d like done.

I’ll post another update once the second service is completed, which should better reflect the actual landscaping work. For now, customer service has improved, but clarity and consistency are still a work in progress.
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Initial Review:

I had high hopes when Arete reached out to me—repeatedly—for weeks. I finally answered and took the time to speak with someone in detail, got a quote, and agreed to move forward. But things unraveled quickly from there.

On July 12th, I was charged a monthly rate that was higher than quoted. It took multiple calls just to get someone on the line, and when I did, the answer was a vague “taxes and fees”—with zero effort to investigate. I let that slide, but I asked for a copy of the agreement. I was told it had been sent and would be sent again... I still haven’t received anything. Not even an email request. Oddly, the only text I got was a scheduling link that requires an email—an email they never collected.

The first service took place on July 13th. The technician showed up late, which threw off my day, and it wasn’t even a full-service visit—just some light work on bushes and weed wacking. I was okay with that since I hadn’t ended service with my previous landscapers yet.

But a week later, things got worse. Multiple unauthorized attempts to charge my account began, and have continued nonstop. Thankfully, I locked my card, but Arete tried to charge me $428 repeatedly, with no justification. I’ve called and called. No one calls me back. I’m constantly told someone else will have to contact me, but that person never does. I’m refused names, transfers, and explanations. Most recently, I wasn’t even asked for my contact information.

This experience has been disappointing, unprofessional, and borderline negligent. I expected landscaping—not evasiveness and billing chaos. Proceed with caution!!

The communication explaining services and prices was great, the 1st phone call to schedule and take the 1st payment great. After that has not been great. I was supposed to have services yesterday, I finally called customer care mid afternoon to see if they were coming and they didn't know but took my name and number and said they would let admin know, no one called me so I text Jonathan not sure if he is owner or manager? But he text back to call customer care then about 5pm I received an email moving my appt to today at 230pm that came and went so I called customer care again and again they said they will let admin know. The lack of actual communication is not ok 1st impressions say alot about the care you will receive from a company and this is not the kind of service I want to continue with so I have canceled my contract as a lesson learned.

This was my first time using Areté Lawn Care Services after being let down by a few other companies—and I’m so glad I made the switch. They actually listened to what I wanted and took care of my yard like it was their own. Everything looks sharp and clean. You can tell they take pride in their work. I’ll definitely be sticking with them from now on.

Pathetic and dishonest company. AVOID AT ALL COST. Never completed the work promised. Inexperienced technicians. Shabby work. Terrible customer service.
Also avoid Puget Sound Holiday Lights which has the same ownership. Dishonest, expensive, and will not respond to our calls.

Areté Lawn Care Services did a great job on my yard. They were on time, professional, and really paid attention to detail. My lawn looks way better now—clean, trimmed, and healthy. The team was friendly and easy to talk to. I’m really happy with their service and would definitely recommend them to anyone in the Puyallup area.

I’m very pleased with the work Areté Lawn Care Services did on my yard. They showed up on time, acted professionally, and were thorough with every detail. My lawn looks much improved—neat, well-trimmed, and vibrant. The crew was approachable and easy to communicate with. I highly recommend their services!!!

Arete Lawn Care

I had an extremely disappointing experience with Arete Lawn Care over the past two years. Their lack of professionalism and poor service has been consistent throughout my engagement with them.

**Punctuality and Reliability**:
Arete never adhered to the scheduled times or days for lawn care, which was frustrating and inconvenient. It seemed they didn't prioritize my property, possibly because it was a rental.

**Quality of Work**:
The lawn was consistently neglected, with weeds everywhere and no tree trimming, despite my specific requests. Their attention to detail was severely lacking, leading to a neglected and unsightly yard.

**Customer Service**:
Communication with Arete was a nightmare. They never addressed contract renewals and the contract automatically renewed unless I canceled it beforehand. I constantly had to monitor and remind them of their duties, which was a hassle. The owner, Johnathan, was particularly rude and unhelpful whenever issues were raised.

**Overall Experience**:
I deeply regret hiring Arete Lawn Care. Their service was subpar, and their attitude was unprofessional. I wouldn't recommend this company to anyone looking for reliable and quality lawn care.

Just look at this photo bellow of the type of job they do.

My lawn person did an excellent job last Friday! Always going above and beyond! Thank you to Dahyana for always helping me out. Thanks for all your professionalism in great customer service! 💯