Home Services reviews in Tacoma, Washington

I was on a tight deadline to have the carpet cleaned before my tenant moved in. Despite being fully booked, Jason used his personal time on Saturday to complete the job. He also solved the challenging parking situation with no street parking available near the unit. I'm extremely satisfied with the service and would highly recommend them.

Amazing work! We had some pet stains and just having kids, our carpets were not in the best condition. We have had them for 5 years. After J&M came through they look like they were just installed. Lucas was amazing and totally understood the kid and dog chaos. Will be using them for all of my future needs and recommending them to anyone who needs a carpet refresh!

I hired J&M Carpet Renewal & Restoration to clean and patch my heavily used carpet in Kirkland, WA. I paid a steep $675.68, but the cleaning left dirt and stains, and they failed to patch the carpet—making it worse. They demanded full payment and offered another cleaning, which I declined due to the terrible work. Communication with Jason was unhelpful, and they threatened collections. I’m now disputing this with the WA Attorney General. Avoid this overpriced, ineffective service!

J&M employee Ricky was extremely attentive to all aspects of getting my carpet looking like the day it was actually installed, and after the cleaning everything smell so fresh. J&M saved me alot of money by re-stretching and cleaning my carpet for a very affordable price. I would highly recommend this company for your flooring need. Many thanks for removing one thing off my to do list and the professional service provided by your employee. Your business is a keeper in my directory.

Enjoyed Jason. The enthusiasm he has for his work is entoxicating and pleasant. He did an amazing job, easy to talk to, and overall was comfortable with having him in my home. Gave options for me if the pet odor (I have a lot of dogs, big and small) were to arise after a few days to a week from cleaning day to explore.

Was able to get ahold of someone quickly when called. They couldn't do the patches I needed due to the type of carpet. But they got the old carpet tolerable and clean. Stains out I was worried about! No hidden charges and took just about 2 hours for a large mobile home. Saving information for future business for sure.

Great work. Jason Lacy showed up on time. He spent extra time and used extra products to take out a tough stain. The results turned out fantastic. I would highly recommend J+K and they are the ones I call every time now. This is my 3rd time hiring them. Thank you Jason!

Jason was incredibly friendly and responsive. He expertly removed the pet stains and left my carpets looking and smelling fresh. You can tell he takes pride in his work. Highly recommend working with him and this company!

Excellent experience all around. They were fast, professional, and charged a fair price. I wouldn't hesitate to use them again.

Awesome experience! They were able to fit me in on short notice. Jason was friendly, professional, prompt, and efficient. He did a great job and it was exactly the amount he had quoted! Couldn’t have had a better experience!

Quick, thorough, communicative, flexible, and HIGH QUALITY work both for carpet stretching and cleaning, for a reasonable price. I'd highly recommend getting a quote from these guys, especially if your carpets need stretching and you want someone to actually do a good job and not phone it in.

Jason was absolutely amazing! We had our carpets cleaned just a few months back and after they came out three times we gave up. The restorative cleaning got our carpets looking new again!

See before and after! My tenant hosted a guest with cat for a week at my rental (no pet policy). Clearly I was upset dealing with pet damage, but Jason's team is able to repair quickly and economically. Awesome repair job! Thank you Jason and Ricky!

If you’re not, you should be using J&M carpet renewal. Ask for Ricky. Very pleasant, professional and accommodating with a smile. Had the carpet cleaned yesterday but today noticed some spots. Right away today they sent Ricky over and the spots are gone and the carpet looks terrific. Happy first time customer :)

Everything was great from start to finish. Lucas, the technician who did the work, was fantastic—professional, friendly, and clearly skilled at what he does. The quality of the service exceeded my expectations, and the whole process was smooth and hassle-free.

I can’t think of anything that could have been done better. Keep doing exactly what you’re doing, and especially keep great team members like Lucas on board.

Thank you again for an excellent experience.

Great service and carpet looks great! Got maintenance carpet cleaning. He got out a terrible stain from our AC unit overflowing with water onto our bedroom floor. He arrived early and was done with 2 BR apt in about an hour. Always super professional. Chose the hottest day and he has to run hoses out sliding glass door and over balcony - kept door shut as much as possible and the apt stayed cool.

Keon is great. These guys are very professional and thorough in what they do, plus they are very polite people. This is my 2nd time using their service and I will continue to use them as long as I can.

Jason and his crew really, truly are great.
They make sure to walk you through the process. And if there are questions or concerns, they take the time to do what it takes to resolve them.
Highly recommend

We couldn’t be happier with the carpet restoration service. Ricky gets A++++++. He was patient, courteous and hardworking. We feel fortunate to have had Ricky help us.

Friendly and responsive team - pick up and drop off service was excellent for our very large rugs. Fair prices. Good results. Will have J&M back for carpet cleaning too.

Jason was amazing! Super friendly and did an amazing job on my couch! I can smell the freshness from the other room. He also gave me some great tips for going forward. I will definitely use him again!