House Cleaning reviews in Vancouver, Washington

Our experience with Octomaids was deeply disappointing and fell far below the standards promised during our initial consultation with the owner, Norma, and as outlined on their website. Norma assured us that their routine cleaning services would include wiping door frames, cleaning fronts of cabinets and window sills, dusting all surfaces, and addressing baseboards. Unfortunately, over the course of five cleanings, these tasks were repeatedly neglected, despite our numerous attempts to address the issues with both the cleaners and the office staff.

It is important to note that we did not request any services beyond what was explicitly promised. These were expectations set by Norma during the initial walkthrough and further reinforced by their website's claims. However, Octomaids demonstrated a persistent inability or unwillingness to fulfill these commitments. Instead of addressing our valid concerns, the company chose to terminate our service, citing their inability to meet the expectations they themselves had established.

To make matters worse, after filing a complaint with the Better Business Bureau, Octomaids attempted to shift the blame onto us, a tactic both unprofessional and dismissive. Their subsequent offer to refund our money contingent upon signing a settlement agreement and removing any negative reviews was not only unethical but indicative of a company more interested in silencing dissatisfied clients than addressing legitimate grievances.

In total we paid over $1500 to discover that Octomaids' business practices were deceptive at best. Their failure to deliver on their promises, combined with their attempts to avoid accountability, reflect poorly on their integrity and professionalism. I caution prospective clients to exercise extreme diligence when considering their services and to be wary of the promises made during their initial consultations.

Our first experience was a deep cleaning and they did an amazing job, cleaning areas that we hadn't even thought to clean before, and organizing parts of our bathroom in a much more efficient way. I did notice some parts of our rug weren't vacuumed as thoroughly as others (some literal loose flakes of dirt still present) and the inside of the oven had grease smears (though still WAY cleaner than before). I'm going to chalk that up to the fact they did such a great job over all and had to start from zero in our house. Looking forward to having them come back to do their regular bi-weekly cleaning. Thanks!

Very polite workers, on time and very considerate in our home. Most important, I am very pleased with the cleaning job they did for us .

I’ve used several cleaning services over the years, but none have come close to the outstanding experience I had with Octomaids. From the moment I booked the appointment, I was impressed by their seamless and professional communication. They sent a confirmation right away, followed up with a reminder, and arrived exactly on time, which is a rare find these days.

The cleaning crew was incredibly polite, well-prepared, and fully equipped with high-quality, eco-friendly cleaning supplies. I immediately noticed how meticulous they were in every step of the process. My home had some tough areas that other cleaners have ignored or half-done, like behind furniture, baseboards, and those tricky high corners, but the Octomaids team left no spot untouched. They were incredibly detail-oriented, taking care to not only clean but also organize small items, making the entire space feel fresh and thoughtfully arranged.

What really blew me away was how spotless my kitchen and bathrooms turned out. The kitchen appliances, which I had struggled to keep clean, looked brand new by the time they were done. The bathrooms, especially the tiles and grout, were sparkling like I hadn’t seen in years. They even polished all the fixtures!

Another thing I deeply appreciated was their attention to using products that were safe for my family and pets. The house smelled clean and fresh but without any strong or harsh chemical odors that other companies tend to leave behind.

Octomaids went far beyond just cleaning—they restored my home to a level of cleanliness I didn’t think was possible anymore. Their team truly cares about the quality of their work, and that shows in the results. If you’re looking for a company that provides top-tier, reliable, and detailed service, look no further than Octomaids. They’ve earned my business for life!”

Wow… you won’t find a housecleaning service like this, ANYWHERE. I am truly grateful that we can trust and rely on the amazing team at Octomaids to take care of our Airbnb and mid-term furnished rentals. This allows us to travel fulltime and homeschool our daughter! Thank you to Norma and the team!

We hire Octomaids for a deep Clening on our house. They show On time. excellent service. I recommended 100%. The Staff Are Professional and very friendly, definitely, I recommended👍

We just had our first visit from Octomaids and are so grateful. They did a great job and stuck right to the plan. Scheduling and payment were easy. Extra little touches were very appreciated.

Octomaids has provided monthly cleaning service for my home for the past several years. I couldn't be happier with Franci and the team's service! They are always punctual, professional, and incredibly thorough. They consistently pay attention to every detail and leave my place spotless. Communication and customer service are always excellent. I highly recommend Octomaids to anyone looking for reliable and high-quality cleaning!

Leonardo and Maydalis from Octomaids did an amazing job deep cleaning our house! They were punctual, friendly, and attentive to every little detail when cleaning our house. I had tried many things to effectively clean our blinds to no avail and they have them looking brand new. They even cleaned the stands my dogs’ food and water bowls are in, which I never would have expected. They worked so hard for hours on end, and I’m so grateful to them. With a two month old at home, there are never enough hours in the day to get everything done and they took so much off of our plates. It was worth every penny!

I highly recommend Octomaids! Every part of my experience has been top notch. The office staff is friendly, professional and quick to respond, and communication is great. The cleaning staff who came to my house were excellent- the house sparkles and they tackled trouble spots I’ve been working on for a long time. I couldn’t be more pleased!

I was looking for a detailed company to clean my house and boy did they deliver! I have had cleaners in the past but it had been a while since I have had this level of cleaning. I had them do my initial deep clean and now they will be doing it monthly for me. Communication was great as well! Highly recommend!

I have the Octomaids crew come to clean my house once a month and it's always my favorite day!! I love that they send the same crew each month so that I don't have to go over what I want, what rooms need to be cleaned, etc. I have been gone several times when they've been here and they don't cut corners when I'm not here, they are always as awesome as if I were watching them (which I don't do anyway since I work from home)! I appreciate their professionalism and the little things, like folding the toilet paper rolls into little triangles and making something cute out of the hanging towels. I feel like I'm in a 5-star hotel when they're done! :-)

The team does a very good job each time they come.

They’ve completely changed the game for me when it comes to keeping my house clean. I’ve used other cleaning services in the past, but Octomaids stands out because of how thorough and detail-oriented they are.

They don’t just do the surface-level stuff; they really get into all those little nooks and crannies that I’d normally miss (or just avoid). The team is super friendly, professional, and respectful of my home, which means a lot. I also love that they use eco-friendly products—it’s one less thing for me to worry about.

Every time they finish, my house feels amazing—fresh, organized, and like a weight has been lifted off my shoulders.

Holy crap these guys did a great job! I called on a short notice and they delivered! Definitely recommend them for move-out deep cleans.

Bathrooms, Kitchen, rugs done excellently, and hardwood and tile floors cleaned very well.
They came back two days later and thoroughly dusted everything we wanted and more! They completed cleaning the glass shower door - it looks brand new! They vacuumed our stairs again and they look great!
We are very pleased with the cleaning done by Fernando and his wife (I can't remember her name), and we can't wait to have them back later this month! They are the "dynamic duo"! Very kind, and work very hard. Amazing!

The office I work at uses Octomaids to clean our building. They are so awesome! We recently moved to a new building. It's about 10k square feet and they were doing a move-in cleaning for us. I got a phone call around 7 or 8pm from our crew. They had found an envelope full of money ($1300 to be exact!) and wanted to let us know that it was there. Turns out, it belonged to the previous building owner. They were so grateful that we found it and were able to return it. I tell this story to show that Octomaids hires people with honesty, integrity and pride in what they do. You can trust them to treat your home, or business like they're own.

I've hired Octomaids to clean our home four times, and could not be happier with their performance! Very professional, considerate, and their work is so thorough and meticulous. And since the price is so reasonable, it's hard to imagine using anyone else! Simply terrific.

As a local real estate agent, I work with buyers and sellers who need their homes cleaned quickly and professionally—and Octomaid has never let me down! Their team is always available, reliable, and does an amazing job every time. Whether it’s a deep clean before a listing goes live or a final move-out clean for a buyer, Octomaid makes every home sparkle.

I’ve trusted them with multiple properties, and my clients are always impressed with the results. If you’re looking for a dependable, high-quality house cleaning company in Vancouver WA or the Portland metro area, I highly recommend Octomaid. They make my job easier and my clients happier!

— Monie Purkey, Real Estate Agent | eXp Realty

I couldn’t be more impressed with the exceptional service provided by Octomaids! From start to finish, the experience was seamless, professional, and above all, incredibly effective.
First, the booking process was straightforward and easy. The team was quick to respond, extremely friendly, and went out of their way to accommodate my schedule. I was impressed by their attention to detail even before they arrived.
When the cleaning crew showed up, they were punctual, fully equipped, and ready to tackle the job. They were courteous, professional, and clearly well-trained, which gave me complete confidence that I had chosen the right company.
The results? Absolutely incredible! They went above and beyond my expectations, leaving my home spotless and fresh. Every nook and cranny was attended to, from hard-to-reach corners to high-touch areas. I especially appreciated their use of eco-friendly cleaning products, which is important to me and my family.
What really stood out was the team’s thoroughness and pride in their work. They took the time to make sure everything was perfect before leaving and even gave me helpful tips for maintaining the cleanliness between appointments.
If you’re looking for reliable, professional cleaning services near you, look no further than Octomaids. Whether it’s for regular cleanings, move-in/move-out services, or a deep clean before selling your home, they’re truly the best in the business. I will definitely be using their services again and recommending them to everyone I know!
Thank you, Octomaids, for making my space shine!

We used Octomaids for a move out clean before putting our house on the market. From the moment I reached out they were very communicative - which I really appreciate. The send several texts confirming the date and time and send reminders the day of. I don’t know what the house looked like after they cleaned because we had already left but the realtor said it looked great! I would definitely recommend them to anyone in the area.