House Cleaning reviews in Vancouver, Washington

Caught them standing on our couch cushions wearing dirty street shoes in order to reach a shelf, which was still dusty after they left.

House honestly felt dirtier after they were done.

We hired them for a deep clean of our small 900 SQ ft house, for which they charged $340. When they said they were "done" it was difficult to tell what they did for the last 2.5 hours. Dirty foot prints and debris on the floor, shower grout and tiles still had scum, they didn't vacuum or mop behind trash cans/other obstacles, didn't dust light fixtures, didn't clean baseboards, didn't wipe kitchen backsplash or fridge. The list of things they missed is longer than the list of things they did to be honest.

We had to point out places they missed before they packed up to leave, and even with their second pass at it my wife still ended up cleaning for another 2 hours after they left. We would never consider hiring them or recommending them to anyone we know.

Would've preferred to light that $340 on fire.

Update after speaking to them:
Spoke to a fast talking customer service rep who talked over me, repeating over and over what their "customer policy" is, completely disregarding the unique circumstances of our service which warrants more direct customer care. Was refused a refund, and offered an insulting 10% credit on our next clean, as if I'd ever burn more money at this place. On top of that, tried to say we should have actually owed more for the service because the cleaners were there over time, and remember, they were over time because we had to show them all the spots they missed...

Molly maid did an UNBELIEVABLE job with final cleaning of my house when sold. They really went the extra mile. Thank you!

Team 8, Fabi and Michel were friendly and polite, and most important, they did an excellent job of cleaning! This was the first time I had ever had my home professionally cleaned. I will certainly use them again and would highly recommend them.

Olimpia and Kathy did a deep clean for us yesterday and I feel so relaxed knowing I don’t have to lift a finger this weekend! My house feels fresh and new. With 2 cats and a dog our house we have hair for days and they were able to clean it all up even from our couch.
Thank you Olimpia and Kathy!!

We have had them for 3 years and have been trustworthy and accommodating. They do a great job cleaning the house and ensuring surfaces are dusted and sensitive areas are sanitized. Thank you for your amazing crews and attention to detail.

Jena and Leda (Team #6), though not my regular team, came out to do a reclean 2 days later. Not only did they clean what was left undone by the cleaners from the most recent monthly visit, but they cleaned all the cobwebs that had accumulated over several months in various parts of the house, the soap scum that had built up on the shower glass, and the faucets are much cleaner. They also vacuumed and dusted the entire house again, getting a lot of dirt/dust out of the carpet. Also, they mopped the kitchen floor, and it hasn't been THAT clean in a long time. They did several other things, too. These gals are excellent workers, conscientious, pay attention to details, and thorough,. They follow Molly Maid's policies and standards well.

This was my first time using Molly Maid, and Team 7 (Rosa and Fabiola) did an excellent job! They arrived on time, were very professional, and really understood what needed to be done. Everything was completed thoroughly, and I’m very pleased with the results. I would highly recommend them!

Awesome job Team#5 Maritza and Leda!!!!! These ladies went above and beyond what I expected! I will definitely book them again. Give them a huge bonus.

I hired Molly Maids for a deep clean of my home prior to moving in. I asked them specifically to pay attention to the trim, doors, window and door tracks, etc. They said the job would take 3.5 hours. After 2 hours and 30 minutes I got a call saying they were finished. I returned home, and the home looked exactly as it had before they started. None of the trim or doors were cleaned. Door and window tracks were still filthy. I am certain that the cleaners did not clean the home at all. See the photos in my review, and you will see clearly that none of the problem areas were addressed at all. I called and asked for refund, and they said they don't do refunds. What? DO NOT hire this company. Complete rip off.

After getting burned by our cleaning lady canceling last minute we thought it’d be a good idea to hire a company instead of an independent person. We went through a few different companies but were never that impressed so that’s when I called Molly Maid. I always avoided them thinking they’d be way more expensive because they are a well known “brand name” but to my surprise they were competitively priced. Just as we experienced before with other companies, the cleanings started off great! But then it quickly went downhill with things getting missed and being inconsistent from one week to the other. Anytime I was unsatisfied with the cleaning I would email them and let them know. Sometimes they would acknowledge it and offer me a small credit to my next cleaning ($20) but often my concerns were brushed off, like saying it wasn’t their cleaners that scratched my nice wood chair (it was) or saying the dirt and crumbs left on my kitchen floor were “minimal” (there should be zero crumbs). I don’t blame the cleaners, I’m sure they are underpaid and forced to rush to get to the next job. But the way management dismissed my concerns was incredibly frustrating. They always said they would “note my file” but I’m not asking for a unique request, I’m just asking the job be done properly! We stayed with them way longer than we should have but we had just welcomed our second child and really needed help with the upkeep of the house. We figured a mediocre job was better than nothing but finally we had enough. Do not recommend!

I recently hired Molly Maid for a deep cleaning of my house and was charged nearly $1,000 for the service. Unfortunately, the experience was disappointing. The cleaning was far from thorough, missing several key areas that I expected to be addressed in a deep clean. After expressing my concerns, they sent another team to fix some of the issues, but there are still many areas that were overlooked, as evidenced by the pictures I sent them.

Given the high cost and the unsatisfactory service, I cannot recommend Molly Maid. I feel that my expectations for a deep clean were not met, and the follow-up service did not fully resolve the problems. I highly recommend looking elsewhere for cleaning services.

5 STARS Jena and Leda, TEAM #6. They arrived on time (which is rare for any cleaning service). After I explained the task, they got to work immediately. They cleaned both bathrooms the entire time, with no breaks or talking on the phone, unlike other cleaning companies. I very much appreciate their work ethic. They did a great job, and "Yes," I would recommend TEAM #6, they get the job done.

Lucy, And Her Partner Did A Spectacular Job....I Had Special Requests And Everything Was Cleaned To My Expectation!!! I Am Soo Happy With The Great Job That They Do!!!! Every 2 Weeks!!!! Very Pleasant And Respectable To Me And My Family!!! Thank You Lucy For Going Far And Beyond The Call Of Duty!!!! Fresh And Clean!!! Lucy Is A Very Hard Worker!!!! God Bless You!!! Gwendolyn Bell

Beatriz and Mary did a full/deep clean of my house today. They did a tremendous job! We move around a lot so I’m pretty familiar with great housekeepers vs “just ok” and these people are excellent! I actually used them in June, as well. They did such a good job that I called them back for a second time! Will be sure to call again! Highly recommended!

Team #11 arrived promptly and did an outstanding job for a move out cleaning. Olimpia and Katty worked diligently and systematically. Would hire them again!

I needed to clean our 2 bedroom, 2 bathroom apartment for moving out and it was wrecked! Worse, I was down to three days left and where other services couldn’t book me that soon Molly Maid sent a team out the very next morning and they did a wonderful job!

Team 4 did a fantastic job of my move out clean. Staff was prompt, courteous, and sweet hearted! The apartment was above my expectations. I’m getting my full deposit back! Thank you Molly Maids for top notch service!

Team #5 did an excellent job on our move-out clean. Very thorough and quick! We were moving with a toddler and didn’t have time to clean and it was such a great investment to hire Molly Maid!

Professional customer service. Josh always responds right away when I have questions and I always get reminders for upcoming appointments. Our service is every two weeks and I adore our cleaning team. Lupe and Marcella are professional, friendly, considerate, quick and thorough. I am grateful for the quality and professionalism at Molly Maid Vancouver.

I had Team 5 with Maritza and Leda come in to do a deep cleaning, just because I was so behind on everything and couldn't seem to dig myself out of my own mess. They were super understanding and didn't make me feel judged at all. They did a super deep clean of the bathrooms. Seriously, they look better than when we moved in! They also managed to get about 90% of the crayon off the wall, which I didn't think was possible, honestly. Overall, very friendly, fast, thorough, asked questions when needed, and liked my cat. 5/5 would work with them again!

I moved into a new house which was NOT clean as promised. My realtor hired Molly Maid, and Beatriz and Mary (Team 3) came and worked hard and fast. They did an amazing job, and really wanted to stay and finish up but I couldn't afford to extend the time. I'm amazed at what they were able to accomplish with the limited time that they had. I recommend without hesitation.