Reviews of local pros in Walla Walla, Washington

5/5 stars. The guys at American Air are professional, knowledgeable, punctual and great to work with. Less than a week between quoting the job and final install. We just had a new ductless heat pump system installed and the experience was nothing short of easy and smooth. I would recommend them to anyone. Thanks guys!

Professional, knowledgeable, organized, and most affordable option out of the companies I reached out to.

Truly UNMATCHED customer service! I continue to send my friends and family to American Air because we can ALWAYS rely on them to be professional, efficient, and friendly. Thank you for your expert advice and support!

American Air is a wonderful company to work with. Work was done per schedule and budget. The technicians are knowledgeable and super helpful. Highly recommend!

Had a great experience with American Air. They maintain good communication, provide prompt service, and quote fair prices— quoted us about 1/3 price of another company. Seth was friendly, clearly knowledgeable, and the company does what they can to try to save you $ with repairs, instead of going straight to the most expensive part and quoting outrageous prices (like others!). Probably the best experience with any HVAC service in WW thus far. I appreciate their service. Thank you!

We worked with Tim and Seth, the PM and lead tech for our mini split project. Tim was knowledgeable and prompt with ordering and scheduling. Seth was great with some on the fly problem solving, and the entire install, functionally and aesthetically is professional and clean. I feel as though the pricing was competitive and fair. Especially for the high quality work. We are very happy and would be happy to work with American Air in the future.

We lost our AC in the middle of the night on the hottest day of the summer and Dan was there the next morning. Unfortunately it couldn't be fixed, but the very the next day they were back installing our AC and new furnace by 7:30am. They helped us through all the steps and had it installed by 2pm. I can't say enough about the whole team. From Dan to the office staff, the installers, and Tim who helped us through it all! They even set up a portable unit till ours was done so we could stay cool in one room. Don't waste your time on anyone else call American Air and heating! You won't be sorry!

So far so good! We just had a service car still having to make decisions on what to do.

Recently I was on Facebook and asked a question about a company, American Air. Dan, the owner, reached out to me to see what I needed help with but, after talking, it was not something his company did.
However, upon learning that I had an oil furnace, Dan told me about the Community Energy Efficiency Program (CEEP), a program that could assist with replacing oil furnaces with a more energy efficient heating system, and possibly pay up to 90% of the cost. I contacted Sustainable Living Center (SLC), who was handling this program and applied, understanding there was a wait list and possibly no current funding available.
During the next couple of weeks, American Air and SLC came out and assessed my home and made recommendations for a replacement heating system. The original heating system had been installed in around 1972 and I bought the home in 1982. They say the average life expectancy of an oil furnace is about 20 years; mine lasted over 50 years! And I'll be darned if my furnace didn't go out on me during the inspection timeframe.
Needless to say, I was frantic. There was a waiting list, there were no current funds available through the CEEP Program, and I did not have around $15,000 to replace my system. Yet, SLC luckily found funds and approved my application in record time.
Within a month I had a new heating system! American Air communicated with me every step of the way on the process of taking my old system out and replacing it with mini-splits in the appropriate rooms to make my home comfortable. They did a great job and completed the project in two days.
Thanks to American Air in letting me know about the CEEP Program and working with me to have a new furnace in my home. And thanks to Sustainable Living Center for approving the funding. I highly recommend Dan and his team for any heating issues. They did a great job!

Dan and his team at American air did an absolutely amazing job installing a gas fireplace in my 1955 ranch. It works great and looks stunning. I would highly recommend them to anyone needing heating and cooling work done.

American Air dispatched a service tech very quickly (<24 hours) to my home for a gas leak in our fireplace. Josh arrived promptly within the scheduled timeframe and was able to locate and fix the problem quickly without cutting into drywall we originally thought might need to be cut. Josh was friendly and very knowledgeable. 10/10, will call again.

Great service, friendly staff, clearly explained what he found out, and if that wasnt the problem the next visit wouldnt cost anything. Very satisfied!

Very prompt, pleasant, knowledgeable and cleaned up after install. Would recommend their products and services

We’ve been using American Air for several years. They’ve done an amazing job on system maintenance so we decided to upgrade our mini split system. The team did a great job!

Immediate response and knowledgeable service tech. Had to order parts and system was fixed properly as quickly as possible. Also addressed another issue they saw. Highly recommend!!!!

AA PROVIDED ROUTINE SERVICING OF OUR TWO FURNACES AND SEPARATE AC SYSTEM IN OUR WALLA WALLA HOME. THEY SUBSEQUENTLY DIAGNOSED AND REPAIRED A FAILED COMPONENT IN OUR HYDRONIC FLOOR HEAT SYSTEM. OUR TECHNICIAN (CHANCE) WAS TIMELY, KNOWLEDGEABLE, PROFESSIONAL, COURTEOUS, AND LEFT A CLEAN WORK AREA. OFFICE SUPPORT (KATIE) WAS VERY HELPFULL AND COMMUNICATIVE. I RECOMMEND AA WITHOUT HESITATION.

They were so professional and helpful. We had a bad situation when we purchased our house and they took took pride in installing our new system. I won't ever consider using another company because of how they handled business. Thank you American Air heating & cooling!

They came right out when I called. Seth found the problem and explained things clearly. The part was ordered, which came in the next day, and American Air came right back to complete the repair. All staff involved were extremely thorough, courteous, and professional. I truly recommend American Air!

I used American Air when it was time to upsize our HVAC system due to an addition on our home. Tim Hinger met with me several times before the project started to answer questions. Their quote was reasonable and there were no surprises after the work was completed. I had a couple of call backs for adjustments to airflow and Tim always got a crew out in a timely manner. We are two years out with the new system and couldn't be more comfortable.

Our gas furnace started acting odd so I called American Air first thing in the morning (Kris answered) and they got to us same-day and were able to send someone to help at a specific time I'd be home from work. Joshua Nelson came to check it out, had the part we needed in his truck, and got our furnace working well again fast! He was courteous, respectful of our home, and represented this company very well. Grateful for Joshua and Kris! There is a definite peace of mind when you have professionals come fix things that don't work like they should (especially natural gas-powered things!!).

Tim Hinger came out to assess situation for gas insert for our double-sided fireplace. He was really helpful to clarify options and determine best fit. The install went off without a hitch, other than we needed to order more stones for the base, and we love our new birch log set!