Reviews of local pros in Walla Walla, Washington

Excellent service, prompt and would use them again

The air conditioning at my mother's house failed and American Air was able to completely replace the 20 year old system within a week. New system works great and we are very happy with all their effort.

I had the privilege of having American Air install my gas line for my range about a month or so ago and Dan was so kind and easy to work with. The guys came by and installed it within an hour and had everything up and running for me. I am so thankful for their timeliness and professionalism. I recommend American Air to anyone and everyone who need this kind of work done. Thanks again!

Had a great experience after my AC unit decided to take a vacation right as we are heading into the hot season. Overall quick response and fast/friendly service.

Employee was friendly and quickly fixed the issue. He discussed options and costs to ensure I knew the risks/benefits of each option before proceeding. We were given a text shortly before the employee got to our home and he showed between the original time frame given.

After my clients raved about the quality of work from American Air I was so excited to be able to give them a try. From the very beginning they worked closely with us to hammer out the costs, how we would pay, and the rebates we would receive. Installation was smooth, efficient, and didn’t disrupt our daily life. The crew that came and did the work were friendly, polite, and tidied up after themselves. We are loving our ductless heat pumps and I would continue to recommend American Air to anyone needing hvac, heating, and cooling work done at their home.

Dan and the team at American Air did an excellent job with the new heating system. Great communication and fantastic customer friendly. Everyone very professional and made sure all our needs were met, especially during a very busy time with extreme summer heat. I would highly recommend this business for heating and cooling replacement.

Dan, the owner of the store actually took my after hours called to give me peace of mind they could get a tech out the next day. Hayden, the tech that came out for repair was wonderful competent and efficiently. Got my heat back on. And the price was great. Highly highly recommend!

The business owner fit me in the day after I called, when all his techs were busy. Not only that, he helped make sure my new appliance could be successfully installed later, which included cutting a bigger hole in the back of some cabinetry. Helpful, prompt, friendly, and trustworthy. 10/10!

American Air provided the most competitive quote for our new home AC, furnace and fireplace. They installed the equipment on time and efficiently, and followed up regularly as the job progressed. Their employees were courteous, clean and on-time.
July 2023 update - Our system had been serviced annually since installation. We are completely happy with the results.

Dan and American Air were great from start to finish. From the first day they came to give a quote Dan was up front and honest about everything. They installed the system quickly and we have loved everyday since with the new ductless system. What I really loved about American Air is the how they went above and beyond. Once they finished the install they helped complete our rebate application and gave us everything we needed. Then a few weeks later upon receiving a message from the power company that our application needed more info Dan took it upon himself to reach out to them to be sure this was taken care of.

I highly recommend using this company.

Outstanding service! So glad I chose American Air last Fall, when I signed up for their Preventative Protection Plan. Dan and his team are so professional, courteous and thorough. I trust them to take care of my new air conditioning and heating units (which they just installed in ONE day, including a new Smart Control thermostat), as well as my older gas fireplace. Highly recommend!

We had been limping through for years with a ceiling fan and window ac unit. The heat wave this summer got us to make a phone call and since i had used american air heating and cooling in the past for parts and had great service, we decided to use them for an estimate and consultation. We ended up working with Drew to get an estimate and listen to his thoughts and advice. It was a great consultation and we had pretty much decided the next day we would get on the schedule before next heat wave moved through. The installation went quick and did a wonderful job, they did a walk-through to inspect installations work, all in all it was an incredibly painless process that I was avoiding for years. I cannot truly put a price on how comforting it is knowing that I can regulate the temperature in my house and need not worry about my furnace breaking down, and even if it did, I would have their support here to help. Thank you Drew and team for all your hard work and taking care of us here! We recommend anyone who is looking at a system upgrade to start here. You too may find exactly what you need and want. Thank you American Air Heating & Cooling!

From start to finish, my experience with American Air was great. Tim provided great communication and guidance every step of the way. All team members were courteous, polite, and they did a great job.

Great experience, highly recommended. They were very responsive, Great customer service and well priced too.

They came as referral from an industrial heating and cooling person, and we couldn’t be more thrilled that we found American Air.

Dan and the team at American Air did an excellent job with the new heating system in our shop. Dan listened to my needs and provided great advice on the different alternatives. They were responsive and communicated well through the planning stages. His installation team was professional and did excellent workmanship. I would highly recommend American Air.

Received a new HVAC in my mobile home over a month ago and is working great. What a wonderful job American Air did from start to finish and completed it the same day. Amazing work and team!

Arrived on time; very professional and knowledgable! Saved me lots of grief and money by finding a leak in my furnace ( as well as my roof) before either became a big problem. Thank-you American Heating & Cooling! So glad I have you!

American Air is a five star company all the way. They installed 3 Mini Splits on a rental property. They are professional, quick to respond. I trust them and highly recommend you give them a try.

Update:
One of the units was making noise. They came out right away to fix it. My warranty for the part I needed had just expired. They honored it anyway. This is a company with so much integrity. I am grateful.

I am very happy with American Air. They gave me the best price, which was important to me. They fit me in quickly. Which was so appreciated considering the weather this summer!! And they did a great job! My mini split system is so quiet and works amazingly!

Had a great experience going with American Air for our new furnace, heat pump and fireplace install recently. Tim was outstanding from the initial estimate visit and helped work towards exactly what we were looking for and that made the most sense for our home. The install crew were fantastic. On time, cleaned up as if they’d never been here, the installs were all very well done and we’re a great group overall! Had an error on my system the following day and Dan came out very promptly to help get that resolved (wiring issue, nothing that they did wrong during install*), very much appreciated!

I looked at American Air and another highly rated HVAC in town and comparable furnace, heat pump and fireplace setups (exact same fireplace, actually) and American Air had higher performing and more efficient furnace/heat pump AND we’re affordable (by a considerable amount).

The cherry on top was the communication and customer service levels that we experienced with Tim and the team that led to us going with them. It’s clear they care about servicing their customers from the moment they initially reach out through the lifetime of working with them. Would recommend them to anyone!