Refrigerator reviews in Woodinville, Washington

Our repairman Jeremy was fantastic! Prompt, respectful and hard working. Our fridge now works?

I've had a terrible experience with this company, no idea how their reviews are so high unless they've been bought.

I've been trying to get them to order parts for my fridge for over a week now (parts I already paid for); I've called them every day, every day they say they don't have an update and management will call me.

Management still hasn't called a single time, still no updates on parts, and they're now refusing to fund me for the $1K I gave them.

All the low reviews submitted about this company directly reflext my experience.

Andrei was very professional and punctual. On his first visit, he diagnosed the problem with our Samsung refrigerator. He followed up with two other visits and successfully repaired it. He thoroughly tested the mechanical components and advised us to replace the fan, which he ordered for us. Overall, the experience was very satisfactory, and making the appointment was easy. We feel confident in using the services of Andrei and Sub-Zero Viking Repair company and recommend them to others.

Jeremy came out to provide a quote to fix several problems with my commercial range. He easily identified the problems and I paid 50% of the quote and scheduled the repair. I appreciated his honestly - one of the problems I was reporting was that the oven light didn't work. He found that the bulb just wasn't screwed in tight enough, so he screwed it tighter which was no charge to me. Because my range is older, it took several iterations (several trips) to get the exact right parts, but I was only charged exactly what I was quoted to begin with. Jeremy was friendly every time he arrived and made sure the range was working great before he finished the job. The office is easy to call and ask about the status of a part / service. I would recommend calling sub-zero viking repair for any appliance repair needs.

Jeremy is a consummate professional. He diagnosed a potentially catastrophically costly repair for our Viking refrigerator but tried a simpler fix with no guarantee of success. It worked, and when he returned a week later to do the large repair he said it was unnecessary and that they’d refund our deposit and check back with us. It’s the holidays, and Christmas came early in the form of a service person with integrity. Thank you Jeremy!

Our technician, Jeremy, was prompt, courteous and professional. He was very knowledgeable and found our issue and fixed it the same day

Kyle was my service man and he was professional and knew what the problem was immediately.

Terrible service all around. I was completely fine with the fact that their tech hardly spoke English.
He thought he fixed my washer but it ended up worse the next day. When I called for them to come back they stated the washer was not fully repaired and they'd send me an estimate for the full repairs. OK, but if you know your tech didn't speak English, where was the communication from the office with this information? My receipt said nothing to the affect. I get the estimate days later. They're charging me $815 to repair a washer that I bought 1 year ago for $700. Poor communication and service all around.

Jeremy is an amazing technician,wonderful personality and an honor to have him work with us
He is more than punctual and always leaves us being assured everything is working perfectly
I also would like to adopt him into our family of boys/men
Jeremy is so bright and so aware of technical appliance issues
He saved us for the second time, was here until late hours and only left if for sure the job succeeded
Jeremy is our man forever

Jeremy was amazing as always. He confirmed again all was working perfectly but came to our house to follow up with my phone call of irregular temperature rising in freezer and fridge.
He left me comfortable and assured all ok

Yes, our man forever again

Jeremy was knowledgeable, professional, efficient and patient. He was able to service our Viking Professional fridge, while
someone else gave up on it previously and was not able to repair it. I know who to call first next time!!!

I was having issues with my Sub Zero freezer. I called in the morning and Jeremy was there that day in the time window they gave me. He was very professional and diagnosed our issue very quickly and pointed out a few other maintenance items that we had not been performing. All costs were conveyed ahead of the work being performed. I will be calling Sub-Zero Viking Repair for any future maintenance needs.

Jeremy was on time, polite and quickly diagnosed my issue, setup a detailed quote and got the part ordered before he was on his way. I would have loved to have the issue resolved same day but Viking parts are wicked expensive and I am not surprised they don’t travel with spare parts for my 20-year old, usually reliable Viking oven. Live Viking brand, love Sub-Zero Viking Repair. Highly recommend.

Very knowledgeable, great communication, even when the issue returned unexpectedly. They came back out and fixed the issue without charge.

The Sub-Zero Viking Repair team came out to diagnose and quote repairs on my Subzero refrigerator. It was a lot of money, and we agreed to the repair. They ordered the parts and came back for the repairs, once they got into the unit they determined we did not have to replace the compressor and other parts, so the repair was significantly less than the quote. They have great integrity to only repair what needs repairing, even after I had agreed to the initial repair scope. Thanks Sub-Zero Viking Repair!

Jeremy the tech listened carefully to my issues and the actions I had taken to resolve them. He then got to work, found the problem and fixed it. Told me what I needed to do to make sure that the problem had been corrected.

Go elsewhere for Subzero repairs - unless you want to be significantly over charged and risk being left with an incomplete repair and no response.

We asked them to come out a month ago to fix a freezer unit that was overheating. He looked at it for about 15 minutes and said we needed a new condenser fan, which would cost about $880 plus tax, just under $1000. When we said this seemed like a lot for a fan and asked if this was a reasonable price, he said: yes, the cost was reasonable because some companies charge even more; and that this repair was worth it because we would get about ten more years of use from our freezer. Unfortunately we later learned that neither was true. It took him about 15 minutes to put in the new fan..

After he left, we called Subzero which said that a new condenser fan for our specific unit costs $200 (including shipping). And they gave us the name of other authorized repair companies in the area. When we contacted the others, the prices quoted were a fraction of what we had paid (the lowest was about half, $470 for parts and labor).

After they supposedly fixed our freezer, it ran constantly for a week, so we asked them to come back to see why. He said that the cooling unit seemed to be leaking, which would require another $3000 to rebuild. He said he would send us a written estimate (but never did). So much for the ten years of use that persuaded us to make the $1000 repair.

I told the repair person that it was apparent that we had been significantly overcharged and misled, paying nearly $1000 for a $200 part and less than an hour of time. And a repair that didn’t fix our freezer. He said that he would have his manager Tatiana call us to work something out.

Here we are, over a month later, and no call from the manager. We have tried following up several times, asking Tatiana to call us - and was told repeatedly that she’s “in a meeting.” After a month, it is clear that they know they overcharged us and did not fix our freezer - they have our money and now are ignoring us.

We have therefore initiated a dispute with our credit card company who said that we appear to have a valid claim. We want other consumers not to be duped like we were. Go elsewhere for your Subzero and Viking repairs.

Jeremy was excellent. He was polite, took his time running a thorough diagnostic, explained the problem clearly, and gave me an immediate written estimate. Luckily he had the part required in his truck and was able to complete the repair that same visit. He was very professional and I would definitely use this company again in the future.

They did a great job with my Subzero refrigerator repair. Everything was completed that day as promised and Ed was super friendly.

Excellent experience. The refrigerator section of my 1997 SZ fridge wasn't working. I called the appliance company I've used for the last 10 years for maintenance, and they told me the earliest appointment was in mid-October. Vlad from SZV arrived within 3 hours of contacting them. It took a few visits (parts had to be sourced), and the fridge is working again.

Wonderful service - my refrigerator died and Sub-Zero Viking Repair was there on time, with the right parts, quick and efficient service. I highly recommend them

Good prompt service. Fixed a fan I did not know was out, but now it runs all the time and is very loud. Will have to call back to address.