Window Installation reviews across the US

All steps of this project were timely and we were notified of each step. From the ordering of the door, shipping, arrival of the door, and scheduling installation. It was seamless. Also the installation was very seamless and took only about 1 and 1/2 hours to remove our sliding glass door and install the new one. Very pleased with the quality of the door annd the Efficiency of installation.

First above anything Kathy the receptionist was wonderful and very kind. The rest of the staff the “boss” was unprofessional, rude, and arrogant. Teresa totally disregarded our phone conversation. It was our fault and never theirs. We were rescheduled 5 times before they finally came and put them in. I called to talk to the general manager and I am still waiting for that phone call. Customer service was their biggest dissatisfaction. If it wasn’t for Kathy we would have canceled. They couldn’t even be honest with us. Worst company that we ever had to deal with. I don’t recommend them to anyone.

We had 6 windows installed by Hanson's. We have had nothing but problems with them (Hanson's and the windows).
First, we're told our order was ready and attempted to schedule with them. Spent hours and hours on the phone on hold, several times, and didn't get scheduled until I reached out the agent who had sold us the windows. We scheduled once and then they called us to request to reschedule we obliged.
On installation day, one of the windows did not fit. They had measured it wrong and needed to reorder it. Simple human mistake but frustrating nonetheless because we had to rearrange our entire house for the installation.
Day after installation, I noticed several items, like empty containers were left outside our house. We also noticed a huge section of our grass had died.
While waiting for the last window, we noticed several pieces on our windows were broken. The window safety locks on windows were not able to be disabled.
A month passed.
When they alerted us that the correctly measured window was in, we again had frustrations scheduling.
When they came to put in the window, we showed the safety locks and other not working pieces to the window installer. He reported that they'd have to order the parts as they were broken. This was September.
At this point, I contacted our agent several times to express our concerns and frustrations with the process, scheduling, and broken or missing items.I received no response. I sent another email a week later. In this email, I repeated our frustrations and I sent pictures of the yard and the left behind items.
Our agent finally responded, saying that he was passing our concerns along to the regional manager and that the regional manger would be handling our concerns.
I replied and then never heard from a regional manager.
Hanson's contacted us in November about getting the broken latches and locks replaced. This time, scheduling was easy. When they came out, the installer reported that one of the latches that they had received was broken and they would have to order a new one. He also reported that all the windows needed leveling or something like that. Basically said that they weren't put in fully right, but also that sometimes windows just need that.
So we waited. Frustrations continued. I called customer service several times to express my frustrations. Nothing was ever addressed or apologized for.
We did not get contacted again until April.
At this time, we scheduled right away but then they called us and forced us to reschedule like 3 times. Finally they came in May and did it, but also reported that they had to caulk one of the windows as that wasn't done correctly.
So to my understanding, since August 2024 until May 2025, one of our windows was incorrectly put in and another one of our windows was unable to be opened properly because of the child safety lock.
We paid almost $15,000 for 6 windows and have received the worst service and faulty installation of decent products as the windows do block out light and heat well.
I have attempted to contact the company so many times to get any sort of remedy or apology or anything from Hanson's, and we have received nothing. No contact from the regional manager, no further contact from our agent. Nothing.
I have tried to be as calm and polite during this whole experience as I understand that mistakes happen, but all of these issues along with no response from the company or even an apology, is not okay.

We just met with our salesperson Roger and he had a very good presentation on replacement windows. He is extremely knowledgeable about the windows and represented his company so well. He is a very nice person. I thought the price was really good. We made our purchase with him the same day. I am very pleased with my experience with Roger!

READ ALL THE WAY
Ryan is very informative and knowledgeable rep to have in guidance with my home roof, or any of my improvement projects. Finally felt like I was trying to be conned out of a signature so someone could meet his numbers. Also, he left leaving me with knowledge and great experience. Will definitely be glad to use him for my upcoming projects. Update- Hansons crew came out and completed the job. We paid around $30k after all was done. Very close to target price. The problem is, the quality of work performed and the extra stuff they put on that we were not warned about like “edge venting”. Very ugly stuff. Looks so cheap and tacky compared to the $30k roof job we just paid for. The crew also left nails exposed, failed to replace our roof saddle that we paid for, left multiple spots of flashing on the edge unsecured, didn’t do the transformation from our shingles to flat roof correctly, and to much more to list. Hansons responded to my complaints immediately. They sent 1 guy out a week later as I requested, and he was saying it would be a complete tear off to fix everything. That was around august 7th. It’s now September 17th and we are finally about to get another tech to come out and go over the new plan with us before they come and repair the new roof(not replace) because it was deemed that replacing it wasn’t necessary after all. I feel like I’m being scammed at this point. And the edge vents that we weren’t told about, if we have them removed, our warranty will be void. Even if we get a different type of soffit venting. I believe the reason why repairs have taken this long is because of the lack of communication between Hansons management and us. They just refuse to communicate after numerous attempts at txt msgs, emails, and voicemails. We finally had a clerk from their accounts payable reach out to us to figure out why our acct hasn’t been processed yet. This finally opened communications back up. So now we are where we are. I will update again when the roof is finally complete. At this point though I’ll post pics and highly recommend against anyone else going through this “NIGHTMARE”.

Kyler promptly arrived at the time scheduled. He was friendly, professional, and very informative. He discovered what we were needing, presented his companies offers, and fully answered our questions. The whole visit took less than an hour of our time.

Total satisfaction with Southern Industries. Our new door is beautiful, low maintenance and built to last forever. The promised time for delivery and installation was met which means a lot to us. I would recommend them for anyone looking to replace their front entryway door!

I recently had the pleasure of speaking with Greg Goodwin for my window replacement project. Greg was extremely professional, friendly, and informative throughout the entire process. He took the time to explain all of our options and made sure we understood everything before making a decision. I highly recommend Greg for anyone in need of window services!

5 stars hands down! I can't recommend this company enough! I've used this company 2xs, once for siding and the other for my walk-in shower. Both times start to finish from the initial sales rep to after the end of the install my experience was phenomenal people (everyone involved), waiting time for install, attention to detail, care, respect, responsibility, if there was an issue they asked my opinion, quality products, and even the aftercare they immediately came out to make the adjustment as well as everyone involved making sure I was highly satisfied. I've had quite a bit of construction to my home and this is by far the best company I have ever dealt with. Their high quality products and warranty result in a little higher prices but that just proves they stand by their quality work and quality products. I can't recommend them enough!!

I was very pleased with each step of thr process. Daniel was very professional and helpful. He said someone would come and do an accurate measurement for purchasing supplies. Joseph did that. Daniel said it be January when they came to do work. It was December 31, and January 1 the job was completed. My understanding of how the actual work was done wasn't clear; so December 31 evening I called Joseph, he was over my particular job. I shared my concerns and assured me it be done correctly. The following morning, January 1 some of the workers, Bowers construction out of Hartsel Alabama showd up. I shared my concerns with Frank Bower, he walked around house with me explaining how the work was done and that all my concerns would be taken care of. The remainder of crew arrived by the end of day all work was completed. They cleaned up all debre and hauled it off. From the lady at Walmarts that set up the appointment with Southern, Daniel. The few texts of communication with company before work was started, Joseph, Bower construction crew, it was an outstanding process. I will recommend them to anyone. Oh, they worked on holiday to finish. I have a life time warranty. It was a soffit and facia job. On a house built in 1966. I thank Jesus Christ for a job well done. Thank all you guys very much.

The gutter installers were great! They arrived at our house as promised, installed the new gutters in a timely manner, cleaned up after themselves and did a great job! Our new gutters look so clean and bright. They made a huge difference on the appearance of our house. The men who installed them were helpful, efficient and hardworking. The entire experience was wonderful!

Kyler was super informative. Prices were great. The gentlemen whom installed were professional and had them completed in a timely manner. Great company

Sales presentation is professional and thorough. Jack is very knowledgeable and is able to answer any questions very well. Enjoyed meeting him and learning about their replacement windows and what taking that project on will involve. The replacement window product quality is good. It's worth your while to look into this company.

Kyler was very nice and professional. Great guy. Went over everything with us. Very knowledgeable on the vinyl siding. We appreciated everything.

Brandon Handley was the best service representative Southern Industries could ever have. He was very professional in replacing a window, and even took the time to correct the whistling noises in our new dining room windows. Excellent workmanship and so courteous. Would highly recommend him.

I had an issue with a drain leak and Joseph came out to address the situation. He had such an amazing professional attitude and made sure that the problem was fixed. He assessed the area carefully with care and concern. Thank you, Joseph. It was a pleasure meeting you!

Jack was wonderful. He was so well mannered, kind, and explained everything about the siding and installation. He was very thorough. Southern Industries sounds like a top notch company!😃

Joe went above & beyond from the moment he introduced himself. He was super kind & very professional! He made sure we were pleased with our tub to shower conversion before he left. He is an absolute asset to Southern Industries & a genuine hard worker!!!

Lance was very attentive to my questions and was to the point. I appreciated his professionalism, down to earth style, and no high pressure sales.

The rep (Lance) who came to our home, was punctual and eager to understand our goals. It took him about an hour to complete the inspection and estimate. After he was done outside, we discussed my options. No hard sales pitch. He showed me products (varying levels of “quality“) that would in essence become my options.

The window installers did a good job removing the old windows and installing the new windows. They were both friendly and professional.