Appliance Repair reviews in Appleton, Wisconsin

Needed my refrigerator looked at. Called and left a detailed message on Monday and today is Thursday with still not a call back. I understand if you are busy with other repairs. You could always change your message that you are not taking new repairs at this time or call the people back. I went with another company that answered their phone and were able to assist. There are lot better places who care about customer service and to get appliances looked at and this is NOT one of them. When you read this review, make sure you move on to the next company so you will not be disappointed.

When our dryer broke down we checked reviews and called J.D. He was on time and professional - no nonsense. He explained why our dryer was a good one even at 10 years and it would give us many more years if he made the necessary repairs. We agreed and he showed us all the necessary steps of the repair. It now runs better and quieter than new. Very happy. Glad we kept it.

Our 4 year old GE Refrigerator stopped working. Most repair shops I called were booking out more than a month. When I left a message at J and D, Jim called me back within a couple of hours. When I described the issues we were having, he seemed to know right away what the problem was. He took the model number and checked for the parts needed, before even coming out to our house, given his experience with this particular refrigerator. He was able to schedule the repair within 2 - 3 days of my call. Zack, the technician arrived on time. He was courteous and quickly determined it was just one part that was bad, not two. I appreciated the honesty. He had our appliance up and running in 30 minutes. We live in the country. The service charge was reasonable. Jim and Zack were kind, competent and they were able to respond more quickly than any of the other places I had called. I will use them again without hesitation.

Excellent experience. We told him what was happening with our washing machine and he was able to diagnose the issue over the phone. He ordered the part that day so it came in before our appointment. He was in and out in under 30 minutes and my washer is working again. He was able to get here weeks ahead of other shops and was less expensive, too! Highly recommend.

Gas oven wouldn't heat properly. He came out, checked it and ordered the necessary part. Came out and replaced the part. Everything was done quickly and correctly. He didn't require any kind of payment until the job was complete. His rates are the best in the Appleton area. The part, a sensor, and the two visits, all came to less than most shops charge just for the first visit. I would use him again for any of my appliance needs and would not hesitate to recommend him to others. Very satisfied with the service.

Excellent customer service! Jim was a pleasure to work with and explained options for fixing our washer in detail.

Left a voicemail, Jim called me back the next morning, he diagnosed the issue over the phone, set an appointment.
Mitch came out and fixed my refrigerator in 15-20 mins.
Both were friendly and professional and they will be the only guys I call! Thanks again gentlemen! Hopefully don’t see you too soon! 😂

Jim gave us great service. Prompt, knowledgeable and great at returning our calls. Would definitely recommend and use again! Thanks Jim and Mitch!

Absolutely WONDERFUL service. Brittany has been an absolute pleasure to work with. She has given us updates and really reassured me that the service team will help! We had the pleasure of meeting Justin as well. He is awesome. Very respectful of our home and found the issue right away. Both wonderful people. I highly recommend Howie Voigt’s!!

We bought a dishwasher from Van Vreede's and they use Howie Voight to install. Besides all the issues we had during the buying process I was assured by one of the owners at Van Vreede's that they knew what they were doing on install. Apparently not, they left and the dishwasher doesn't work. An hour after install I go to my basement to find a puddle on the floor so they broke something during install. Their stance on things is that we have a plumbing issue even though we had a stud tear down kitchen remodel 2 years ago. Never again. Don't let these appliance places touch your plumbing! Buy the dishwasher and hire a reputable plumber instead.

Took 2 months for them to fix the washing machine. There is one tech for the entire region. With a family of 6, not having a washing machine is extremely difficult.

First appointment, which took 2.5 weeks to get one the schedule, it was determined to be a bad motor. It then took another 3 weeks for the second appointment. The tech arrived, and was missing another part. You would think that the parts should have been determined in the first appointment, but still missing parts for the second appointment. Had to wait another 2 weeks for the third appointment before it was officially fixed.

With these long timelines and lack of techs, given our large family, we were forced to purchase a new washer. After speaking to management, it sure seems like this is by design in order to get people to purchase a new machine. The representative denied that thought, but the evidence would suggest otherwise.

They will tell you they charge $99 for a service call and $85 for 'labor' to repair anything. What they don't tell you until they give you the bill is that a service call includes both charges. So after taxes it's $194 just to come out and tell you what a repair will cost. And they will probably cancel the appointment a time or 2 before they finally show up. So I had to pay $194 and I have no invoice, no receipt or written estimate for repair. What a racket.

Warning: Extremely unprofessional service. Avoid this company.
I had service scheduled for my refrigerator and washer and was given a standard four-hour arrival window. After receiving a very unprofessional robocall that honestly sounded like a scam, I called in and spoke with a representative who assured me I would receive a call before the technician arrived. I explained that I would be leaving work to meet them, and they confirmed this would not be an issue.
On the day of service, at 2:52 PM, I received another robocall stating the technician would arrive in five minutes, not the customary 20–30 minute notice that reputable service companies provide. I immediately left work and called at 3:02 PM while driving home. The customer service representative told me she would contact the technician to let him know I was moments away. That call ended at 3:07 PM.
Despite this, at 3:26 PM I received a call stating the technician had clocked out and would not be coming. From that point forward, I was given multiple conflicting and false explanations. First, I was told the technician had left my house at 3:12 PM, which is impossible, I was home at that time. Then I was told he attempted to call me a second time from the driveway, which is also false. I have my phone records, and no such call exists. Had he actually called, I could have opened my garage remotely via my app.
To make matters worse, this directly contradicts what I was told earlier, that the technician was being contacted while I was seconds away from home. The lack of coordination, accountability, and honesty is alarming.
This company wasted my time, disrupted my workday, and then attempted to deflect responsibility with inaccurate claims. If you value clear communication, professionalism, and basic respect for your time, do not use this service.

Very poor customer service. The woman answering phones at Howe Voight is rude and the technician had extremely poor communication. Zero communication actually. They went to our property didn't do an appropriate assessment and then left without giving us a phone call. We had waited several weeks for this appointment. Would not recommend.

I would not recommend using this company for repair service. Very poor at customer service. You have to wait 3 to 4 weeks to get an appointment only to diagnose a problem and then another 2 to 4 weeks to get parts and fix it. So you go 1 to 2 months without the appliance, in my case a refrigerator that is under warranty. I would definitely look for some other company. I ordered the part I needed at half the price and fixed it myself in 30 minutes.

We were having issues with our freezer and ice maker, and while a bump was hit along the way, the tech Cliff and the mgmt team at Howie Voight were great to work with to get everything fixed and all the billing sorted out.