HVAC reviews in Madison, Wisconsin

Eddie was very professional and thorough. We set up a date for the service, and he was there when he said he would be, even calling ahead that day to give me notice. I am in the home remodeling industry, and I appreciate good communication from a contractor. Thank you, Eddie.

Great communication, excellent job. My fireplace has never looked better!

Eddie was very professional and honest about our chimney inspection in that he did not push a service that was not needed. He gave us an honest assessment of our options and did not push us to make a decision without taking time to assess our own financial considerations.

Eddie was very up front with the cost of things to build our fireplace back. His crew got us on the schedule right away got us up and running. He takes pride in his work. I definitely will use Them again for chimney repair or fireplace repair.

The owner showed up on time, did an inspection and cleaning, and quoted a very fair price for rebuilding the upper part of the chimney and completing necessary tuckpointing. The workers showed up on time, were responsive to questions and very helpful, and completed the job in a timely and professional manner. I was totally pleased with the quality of the work and price of the job.

Eddie was very responsive to my initial inquiry, kept in touch throughout the process, and followed up when the job was done. The guys had the job done in a jiffy, and then explained everything they had done. I thought the cost was very reasonable. Would hire them again.

We recently purchased a condo where the gas fireplace had not been used for seven years. Chimney and Fireplace Works inspected both the chimney and the gas fireplace insert and lit the pilot light to verify that the fireplace was working properly.
The inspector explained the use of the fireplace controls and how to re-light the pilot light if necessary.

This was exactly the type of service that we wanted at a reasonable price. We called several other companies but they would inspect the chimney only; not the fireplace unless they installed it. We also appreciated that there was no attempt to upsell us to a new fireplace. Thanks Chimney and Fireplace Works!

Eddie came on time, was very kind, professional, and didn’t sell us a service we didn’t need. We had a chimney sweep scheduled but after inspection he said our chimney was too clean to justify the service and just charged us for the inspection. We will definitely be calling him again for any future services.

Eddie, the owner, performed two service calls. I called 5 other fire place companies that said either they were too busy or since they did not install it they refused to work on the units.

Honest, old fashioned service like it used to be!

Highly recommend and have his number saved in my phone for anytime I have a fireplace related issue!

To top it all off, he is honest and straight with what needs to be done. He does not sell you or try to sell you more than what you really need.

I’m very happy with the service I’ve had from Eddie and his team for the past 3 years. This year they replaced the stovepipe that they had previously installed and have had a much better draft for the wood burning stove.

Had the chimney cap removed and rebuilt, new rain caps installed, and a stainless liner installed for the hot water heater. They had an opportunity to get to my smaller job sooner by fitting it in between larger jobs. The work was done efficiently and with care for our home. Clean up was great. Everyone was polite and pleasant to deal with.

I would highly recommend Eddie and C&FW. Cost was reasonable - about half of some of the other quotes we received. Eddie is very reachable and responsive throughout the whole process. The crew was very respectful, punctual, did a nice job and cleaned up well when they were done. I would definitely use these guys for any chimney or masonry project.

We were very happy with our first chimney cleaning in October 2020 and have called Chimney & Fireplace Works for our next cleaning. They were professional and left our place spotless. They got back to us quickly with the invoice (also, we benefited from a local discount for our first visit so check those local coupons!).

Eddie was great to work with and has a lot of experience!! He was prompt, courteous, and kept the clients house neat and clean. I will use him again for chimney inspections/cleanings and I would recommend him without hesitation.

Had company come out to give us a quote on installing a new cap on our chimney and have yet to receive a quote after reaching out several times to the owner Eddie. Spoke with him once after the inspection was done a few weeks ago (I called him) and he said he would get a quote to us via e-mail and have heard nothing since. Have called twice to follow-up since and have received no responses via e-mail or phone. Very unprofessional and poor business practices in my opinion. If company cannot or does not want to complete a customers job, at least tell them….never leave them hanging like this.

Eddie was great! Prompt, educational and efficient. He thoroughly explained everything and left me feeling like I knew how to work and maintain my fireplace setting. Would highly recommend to anyone looking for an effective inspection at a great price.

Chimney and Fireplace Works was very responsive to what we needed and wanted done. Eddie was very helpful throughout the entire process. Very happy with our decision to use them after getting bids from other companies and changing our mind with what the overall project involved.

We had our chimney crown replaced a few years ago, and while the work was good, as far as I can tell now, it was on the high side of cost (according to google searches done since then). At the time we were moving into a new house and didn't take the time to shop around, so were probably taken for a ride.

During a very busy season for fireplace/chimney inspectors, Eddie made us a priority. The first sign of excellent customer service. He followed up to an “SOS” email that I sent him almost instantly, calling me to talk in person and to get more details. Eddie ended up at our home later that same day. He was able to confirm that a previous inspection of our fireplace (hired by potential buyers of our home) was completely irrelevant and inaccurate. He even came back a second time (at no cost) to double check another concern from the buyers, and again, ensured the previous inspectors statements were 100% false. He saved us money, gave us peace of mind, and proved that there are good people out there who are professional and do everything they can to best serve their customers. Thank you, Eddie. I will continue to share your business and recommend you to anyone who is looking for chimney/fireplace services.

I called Chimney and fireplace works and they scheduled me a visit in a couple of days. When Eddie from the company came out he was prompt, on time, and very friendly. He swept the chimney and left no mess. He wrote an accurate estimate for all the work that was needed with a fair price and they stand behind their work. They were the best price I had among four different companies and the work was fantastic. They came back out to make some adjustments free of charge as well and then called again afterwards to ensure I was satisfied. I would recommend this company to anyone.