HVAC reviews in Madison, Wisconsin

The service was great! They gave me a reasonable quote to clean and repair my fireplace. He was in and out in less than 30 minutes. A very pleasant experience. Thanks!

In comparison to our last provider he was so much more efficient, timely, experienced and helpful. He corrected past mistakes and we will use Chimney & Fireplace Works from now on.

I had searched around for months trying to find a way to get our fireplace usable. When we bought the house 2 years ago, the previous owners said they had disconnected the gas line to the fireplace because they never used it. I spent well over 6 months talking to multiple different companies on ways to get it to working in the most cost effective manner. The CHEAPEST option i was given was $3,800. The most expensive being upwards of $10,000. No way was that in the budget.

One day I’m writing to another company to request a quote when I see a van drive by with the decal of “Chimney and Fireplace Works”. As fate would have it, I called and Eddie and he came over within a couple days and hooked the gas line up and got it working. His customer service was top notch and he didn’t charge me a penny to do that. Because of his helpfulness, I was willing to give him business when he suggested a new chase cap for the chimney. I’m so impressed with this company and will be using him for all future fireplace needs!

I had them come out to inspect and fix our fireplace because it smelled like gas when it was on. He said the issue was a bad pilot light and that someone had previously replaced it with a generic one. He told me we just needed to order the correct pilot light for the model and install it. I paid $179, which was supposed to go toward the final repair once completed.

After that, they completely ghosted me. I called four or five times and left messages with different people who kept promising someone would call or email me back. I should have known there would be issues when the technician couldn’t use his gas-checking device because it was “too cold,” and instead asked to use my soapy water.

I will be filing a Better Business Bureau complaint against this company because they’re out here scamming people.

Eddie, Casey, and Zach were super helpful and professional with inspecting our chimneys and the follow-up work required - they certainly went above and beyond.

Eddie found a crack in the flue tiles of one of our chimneys and suggested that we have the flue tiles broke out and have a stainless steel insert put in. At the same time, I also wanted a top-sealing damper installed to keep the bugs and cold air from entering the house - also, was hoping that the top-sealing damper would help with not smelling the fireplace during humid days in the summer.

The relatively simple job turned into more of a complex one, and Eddie, Casey, and Zach were great in working with me to help resolve all of the fireplace issues. They did a great job of respecting the house and ensuring that they left as little mess as possible.

The pricing was reasonable and didn't have to wait that long to be put on the schedule. I would recommend this company to anyone!

Their quoted price was much less than the quote I got from another company, while also being explicit about how thorough they intended to be (very). They were easy to talk to and had good customer service. My hilariously not-to-code chimney is now up-to-code and the fireplace works like a charm.

This was a great experience from the initial phone call the office staff was great and scheduling was simple. Eddy came out to clean the fireplace. He was amazing the inspection was very well explained along with repairs that needed to be done. Will use this company for all of my fireplaces and chimney needs

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went with this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people).

Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done.

What they said was going to be a week took almost three weeks and several phone calls with an update on what’s going on.

They came and did the work and we paid them. I’m going to assume they weren’t going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn’t happy, and neither was my wife.

She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn’t almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling.

We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn’t clean up.

The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company.

Please take this review into consideration if you choose to go with this business.

Josiah cleaned my dryer vent and did a fantastic job! Would highly recommend him to anyone looking to clean their air ducts or dryer vent!

I live in Sun Prairie. They did a wonderful job cleaning my Ducks. They were professional. They know what they’re talking about, trustworthy, kind and very reasonable priced . I highly recommend them.

Good on time and very courteous. There was an issue with the invoice, but they corrected it. He showed care with our vents.

My one complaint is all the dust blown all over the house. My husband was complaining about grit in the basement afterwards like grit on surfaces including in laundry baskets.

Josiah was great! He went the extra mile to be sure my "unique" dryer vent was super clean and that the dryer connection was as it should be. Thank you!

What a fantastic job!! They can do anything, including electric issues!! And Josiah was amazing!! Will be hiring him from now on for all our duct work!

Maxwell came to our new-to-us home last spring for a thorough cleaning. Guessing by the pictures he showed us, it had never been done before. There were chunks of drywall, insulation, and other kinds of renovation debris in our ductwork. There was a ton of dirt and grime as well. We couldn’t have been happier with the service we got, and the price was lower than others in the area.

We own an old house and weren't sure if the ducts had ever been serviced. We'd heard good things about this company and weren't disappointed! Fast, professional job and the cost was lower than competitive bids!

Josiah was excellent! Very thorough, professional, and honest. Our dryer vent has a long run and it was spotless afterwards. We will use him again.

When I moved into my house previous owner had cats! Josiah came out and was professional and fast. Explained everything and took care of the job! Will hire them when I move into the next place :)

Kenneth (Kenny) did an outstanding job cleaning my air ducts. He called with his ETA, arrived on time, explained the process, cleaned up afterward, and was very courteous. I highly recommend Wisconsin Natural Air .

Josiah did a great job. We have an older house with some creative choices in ductwork. They managed to handle everything and did a really thorough job.

Josiah did an amazing job. Quick, efficient, and super knowledgeable. Checked out the things I didn’t even know could be a problem.

Thank you Josiah for your assistance cleaning and repairing my dryer vent. I am very happy with the repair and sincerely appreciate your reasonable service fees. I will definitely contact Wisconsin Natural Air Duct for future services. Thanks again!