Plumbing reviews in Madison, Wisconsin

Our residential, interior, under the floor sewer relining started with a bad day.

The sewer access was in a confined space in the basement. While working to get the longest length of liner in the best possible position, the liner material somehow got stuck in the pipe. In the process of trying to get it unstuck, a waterline near the access point got bumped and broken completely off below the main shutoff valve, causing an uncontrollable blast of cold water to soak the Ninjas and begin flooding the basement space.
In spite of the panic of the situation, the 2 soaking wet guys did everything they could to stop the gushing flow and minimize the flooding. Once under control they abandoned their installation and shifted to damage control, making runs to hardware stores to purchase mops and wet vacs, as well as getting an outside emergency recovery service company rolling. The Ninjas stayed on the job, working with the recovery team late into the night.

At 7:00 am the next day (which was a Sunday) the full Ninja team was filling my driveway, recovering their stuck equipment, doing clean up, and completing the sewer liner installation.
The follow-up continued for many days with Ninjas communicating with plumbers, restoration people, and our general contractor to make sure everything was back to normal and confirming that we were satisfied with the result.

I had high expectations and considerable interest in the high tech project, and I was not disappointed. But, I also came away equally impressed by all the Ninja team members who were on my job, as well as the integrity of Sewer Ninjas as a company. They honored their contract and went far beyond. They resolved every issue that resulted from the broken pipe and during it all, maintained a positive attitude and proved that they cared not only about their professional installation but for me as home owner.
Sewer Ninjas earned my highest recommendation.

Greg Thelen
Verona Wisconsin

Jordan was great! Easy to talk to and really knows his skill set. Frankly I couldn’t believe how easy the inspection was.

Professional, knowledgeable, and efficient!

10/10 experience with these guys, cannot recommend enough!

We met Jordan from the Madison office of Sewer Ninjas at a home remodeling show, and we are so glad we did! We own a home built in 1963. Though we haven't ever had issues with sewer backups before, we were concerned about what an inspection might find and wanted to be proactive. Jordan arrived on time and was able to quickly set up his camera system. We got to watch the entire process from stack pipe to sewer main and were thrilled to find out that our lateral was actually in great shape! Jordan said we didn't need their services and had no recommendations other than great reminders to be mindful of what we put down the drain. He was great to work with - highly recommend!

The Ninjas were great! Courteous, informative and very professional.

These guys were true professionals! Got all my problems fixed quickly and cleanly

Excellent sewer and drain cleaning service! Very knowledgable and provided a long term solution.

I work as a real estate agent here in the Madison area and needed the Sewer ninjas to come scope out sewer in a very short timeline for a client of mine, in less than 24 hours, and they were able to accommodate and take a full video of the scoping and explain exactly what was going on in the video. Extremely educational and helpful and customer service is a 10 out of 10. I worked with Jordan and he was fantastic!

Excellent service from Sewer Ninjas! They were easy to schedule, arrived on time, and fixed my sewer in no time. Jordan was very polite and professional throughout. Fair pricing and top-notch work. I wouldn't hesitate to use them again or recommend them to friends

I had an excellent experience with Sewer Ninjas! From start to finish, the team was professional, responsive, and truly knowledgeable. They arrived on time, diagnosed the issue quickly, and explained everything in a way that was easy to understand. (As a new mom this was key. My brain couldn’t handle anything else). The repair was done efficiently and with great attention to detail. Pricing was fair, and the overall service exceeded my expectations. I highly recommend Sewer Ninjas to anyone in need of sewer or plumbing work. I won’t hesitate to call them again!

Did you see that? I didn't. Like a ninja. A sewer ninja if you will. I reached out to this company and the customer service alone would have me coming back. These men are so kind and helpful, and they were able to fix my pipes quickly and swiftly. I highly recommend using Sewer Ninja for all your sewer needs!! I know I will.

After a few backups. We found out that our main line was very deteriorated. We explored options for fixing it and the Sewer Ninjas offer the least intrusive option and considering all the cost of replacing and remodeling our basement with a traditional fix we felt it was the right price as well.

After having several sewer backups, our plumber suggested calling Sewer Ninjas.
Jordan was sent out to inspect and video camera our sewer and found severe damage. With Jordan's recommendations we used Sewer Ninjas method of relining our sewer pipe, saving our finished basement. Jordan and his crew did a super job and I would recommend Sewer Ninjas to anyone.

After experiencing numerous backups I decided to schedule a consultation with Sewer Ninjas and was informed a portion of my sewer pipe had collapsed, and the rest filled with roots. Their team offered a comprehensive list of options to address the issues and worked effortlessly to find the best solution for me. Can’t thank the guys at Sewer Ninjas enough for all their help!

Jordan came out and explained the whole process, let us view the video of our sanitary system under the house (very interesting) and left us a quote within hours. I'll post again after all work is done.

Jordan and his team are awesome to work with! Great service and monthly maintenance so worth it. Highly recommend!

Sewer Ninjas came over to my house to inspect my pipes. I worked with Jordan, who was able to identify the issue and clearly explain it to me. They're knowledgeable and easy to work with.

Extremely happy with Jordan and Sewer Ninjas! Professional, knowledgeable, reliable and friendly. I highly recommend them and will call them again as the need arises!

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