Home Services reviews in New Berlin, Wisconsin

We had Jerome come out and he is just so easy to work with. My wife was home and couldn’t get the snowblower working. Jerome happens to be there he took like 1 minute and got the thing going again. What a great guy!!!

Was a long time customer of Batzner. Company went way south when they were acquired by another company. Had them at current home for last 4 years. Technicians always told us we had no problems on their follow ups. Yesterday, guy told us we had a mouse problem and they could fix it for $9,000!!!!! Call to supervisors today and they basically told us “too bad, nothing wrong on our end”. Needless to say, our money will be going to a new company. Save your money, use somebody else. Price is like $40/month

We have been Batzner customers for many years, however, we have been extremely unhappy with their services for the past two years. Despite our monthly payment increasing to over $42/month, Batzner has REDUCED frequency of services and have refused to provide the complementary whole house internal inspection of base stations because we are not aware of rodent activity. We couldn’t be more dissatisfied, and frankly, angry at this utter failure. I have left two messages asking for a call from management but have never received a return phone call back….not last year and not two weeks ago when I attempted again. We urge anyone considering a contract with Batzner to look elsewhere as we will be doing.

Cody was excellent and very quiet doing the outside assessment for mice, because I work odd hours, and he was also very nice about my having to reschedule due to my schedule!! Great customer service!!

I was mislead to think my house was sealed up after being quoted at over $1800 for 2 problem areas. The work was done. (However they didint even do all the work, we had to have them come back because they didnt do the 2nd problem area) I was told they would come back to confirm no activity, and i scheduled another inspector again, after being on the phone with a lady for about 45 minutes, just trying to get someone out scheduled for a follow up. The schedulibg person kept saying you dont need another inspector you just need a technician, i told her i dont know who is supposed to come, im just calling to schedule a person to come out and do the follow up, like they said to. A 2nd inspector came anyways, looked at the house, advised there were problem areas all around the house and in my attic and quoted me at over $10,000 and this was AFTER THEY DID THE WORK for the 2 problem areas. He noted activity right where the work was just done! Same company two different inspectors. I was told 2 problem areas, no activity in the attic by the first inspector and technician. 2nd inspector - activty all around your house and activity in your attic. I called or my husband called multiple times, no one would call me back to explain why on the same house, about 2 weeks apart, why two inspectors from the same company would have such different findings. After calling multiple times, a manager called me. He basically said its 2 separate quotes and what do you want me to do. I said I didn't ask for anything different at either inspection, why 2 weeks apart, after the work was done on the 2 problem areas is a 2nd inspector from your company have such different reports. He told me the inspectors would call me Monday and he would talk to them. I told him i didnt need them to call me i needed them to work out their issues to make sure the company is being thorough and consistent so people arent paying a price and then finding out their house isnt even fully sealed up anyways after paying close to $2000. One of the inspectors called me summed it up to the other guy has more sales in spray foam and hes more about making sure the house has warranty so it remains good. This leads me to believe its all about sales, not actually quality work. I asked if he had a number for a manager that could actually talk over these discrepancies and he said no just this residential guy (who didnt help). I feel like either the first inspector did not try or the 2nd was trying to swindle us for more $. I feel i was deceived into thinking if i paid the $1800+ quote my house would be sealed up. When i addressed the discrepancies in the same companies inspections, i had to call over and over again to talk to a manager just to be told what am i supposed to do. They didnt make it right and come back and seal the areas. They apparently addressed it with the inspectors over a month later after i begged them to do something so this doesnt happen again. I also went with the year long spraying for pests and because i feel they arent a honest or competent company, i will be calling to pay my bill and cancel my services. I would suggest everyone goes elsewhere because either you pay $1800+ to have your house somewhat sealed up or you might pay a huge and possibly unnecessary bill if you get the wrong guy whos just trying to keep his sales numbers up.

We started using Batzner early this year and were promised unlimited call-backs included with our regular monthly payment. And we’ve needed them. The first guy that came out seemed to be in a hurry to get anywhere else and didn’t give the areas we specifically requested attention for, any attention at all. We called back and requested someone else. That person came when it was pouring rain out. Didn’t do much good. So, we called back again and asked to reschedule. That day came and went. I called to find out why our scheduled appointment wasn’t kept and was told that someone came. (No they didn’t.) At 8:20 that morning. (Nope.) And that they had been there already. (Not even a little bit.) I reviewed all of our video footage for the past 24 hours. No one in sight. Every time we reschedule, we’re at least another week out. So, now we wait. In the mean time? You guessed it! Bugs to deal with! Sloppy job, dishonest employees and poor service. Find a different company. I am.

Dan has been our service technician for several years. He is very thorough and professional and has been very helpful with issues we’ve had with mice. We are pleased to recommend Batzner.

Joesph did a phenomenal job explaining the process for the mice issue and went above and beyond in setting up traps and doing a walk through of the home. Highly recommend his services to everyone!

We are so happy with our decision to have batzner take care of pest control maintenance as well as checking things over for any mice activity. Chris was phenomenal-super friendly and the utmost professional. I have had batzner take care of me in years past and have always been happy with their results.

Review specific for Matt-came for interior and exterior fall treatment. Absolutely pleasant, kind and responsive to what we were experiencing. He was one of the most thorough and respectful employees you have. Please make sure to recognize him accordingly, he would be the only reason we are keeping service through this company as things have honestly not been otherwise going too well with your services. Appreciate the thorough work from Matt!

We receive excellent, courteous service on our quarterly service calls from John. He is a true professional. We contracted with Batzner after discovering a serious carpenter ant problem in our home. Their treatment solved the problem and has kept our house insect and rodent free.

Suspected Vole (uncommon INside) and mice due to sightings of vole and droppings in basement. Spoke with Ian who handles our hornet/wasp outside maintenance and he was great!! Quickly referred us to area inspector Scott (came out for massive yellow jacket hive in garage many years ago) and who was able to come out on short notice Wednesday. Scott was amazing. Showed us breaches where he suspected mice were getting in and scheduled to have technician come and resolve.
A little glitch by ppl scheduling and once again, Ian to the rescue!! Worked us into his day and within a few minutes, had trapped the vole!!
Took care of a few major gaps and will be returning with Scott next week to continue servicing our home. Sooo relieved and so extremely happy with the prompt arrangement and service by Ian and Scott’s knowledge and professionalism. Would recommend these two for resolve of any pest issues. Thanks guys! Great job!

Jason has been our technician for years and he has delivered great customer service, informed us of Batzner’s extra service offerings and has always been very kind, attentive and easy to work with. We feel heard about any concerns and well taken care of - we appreciate his knowledge and expertise.

The staff was very pleasant and was professional. He also showed me a trick to do for my dog. I love being around people like him, because the world feel like a better place.

We used to be loyal Batzner customers who were happy with the services received. However, for the past year Batzner has failed to do any of their contractual work. They do not spray our home or monitor any base stations. Instead, they just charge $55 a month for doing literally nothing. We couldn’t be more dissatisfied. Meeting with the manager brought about no change. We urge anyone considering a contract with Batzner to look elsewhere.

Overall great technicians and services but sometimes the scheduling becomes goofed up and services are set for different days or times than what was originally set! Daniel K has been super reliable and helpful!

Chris was extremely helpful in educating us about our possible mouse issue. He took the time to help us figure out what was going on and took care of checking for entry points, blocking the ones he found, and very knowledgeable on how to keep from havng any more issues. Chris has always been very helpful and attentive to his eork here, whether it be insects, bees, mice or other pests. Thank you, Chris, for all your hard work.

I spoke with Lynn on the phone th schedule and appointment. She has to be one of the most positive and happy people I've delt with on a phone call. I appreciate her efforts to demonstrate a positive and caring attitude.

My service tech Marvin is also super kind and very respectful. Not all techs and internal employees are the same and these 2 really demonstrate what customer service is all about. Super fortunate to work with them.

Jason has been our technician for many years and is great! He takes care of our issues, delivers great customer service, informs us of services that Batzner offers and always very nice and personable. We trust his knowledge and expertise.

Cody, our pest control specialist has been great (professional, always on time, friendly, helpful) and we give him 5 stars. Unfortunately, Batzner is quite expensive at $255 initially and then $44 per month. Total to finally eliminating rodent activity after 4 months is $431, which definitely seems overpriced to me. We give the company 1 star based on the expense. Therefore the average of the two ratings is 3 stars.

The mice in my walls were a real problem, but Batzner pest control saved my walls and sanity! Rob, the inspector was professional and friendly. I went with attic and basement remediation services recommended by our tech Jerome Capps, who was also great to work with. Everyone was professional, friendly, clean, and easy to work with. Services are pricey, but worth every penny considering the mice are no longer scratching at my walls! You get what what you pay for and I recieved excellent work done. I'll definitely be recommending this company and specific employees to anyone I know with pest problems!