Home Services reviews in Oshkosh, Wisconsin

I've engaged Merry Maids for years. They have always worked with me to stay within my housecleaning budget. The service they provide is consistent and dependable. The women are friendly and considerate.

We use Merry Maids to clean a family cabin every month. This makes it a lot easier for our family - no one can "blame" or "expect" another family member for not cleaning (or cleaning). Very fair pricing. We will continue to use them on a monthly basis.

First...I would like to point out that the most recent review prior to mine by Corrine R is the manager’s daughter who also cleans for Merry Maids. I think it speaks for itself that a positive review has to be fabricated for a business by an employee. I was very excited to hire Merry Maids based on the detail of cleaning they offered! I was willing to pay $400/month for my 3300 square foot house that I kept clean daily. I was thrilled with my first cleaning and sporadic cleanings over the next 2 years. I spent 2 years expressing concerns with missed areas. At first, the lack of quality was acknowledged and apologized for with a re-clean offered. As time went on, I was told by the manager that her girls felt stressed to clean for me because I continued to bring to light the areas they missed. Though, each time she acknowledged that the areas had, in fact, been missed. I was able to write in the dust on surfaces, toilets were partially cleaned, and the area under couch cushions wasn’t touched for months even though it was quoted to be done each cleaning, among many other missed areas. The owner thanked me multiple times for giving the Oshkosh office 2nd and 3rd chances. Ultimately, I received this text from the Oshkosh office manager:
“As we have discussed before , at this point I do believe that we are not the cleaning service for you. We will in activate your account and our cleaning services. We hope that you have a Merry Christmas and a Happy New Year!”
They fired ME because they didn’t do their job. It’s unfortunate that a business conducts themselves with such a lack of consistent quality and customer service.

I really wanted to like this business and I gave many chances to make this work. The cleaners don’t show up, the owner can’t retain employees. And most disappointing, the owner NEVER wanted to accept feedback. Three separate times I mentioned areas of the cleanings that I did not think were acceptable - beds were left unmade, entire rooms were skipped, and I was charged the same amount of money when one or two cleaners showed up instead of the scheduled number. The owner brushed me off every time. Check your local FB groups for local cleaners who are enthusiastic and want to have you as a customer. Wendy certainly doesn’t care if you are a customer or not

UPDATE: In response to the owner - you are still not taking responsibility for the quality of your staff and services. No matter the feedback, the poor quality was always my fault. You charged me the same amount for fewer people, fewer hours, AND SHE DIDN"T FINISH THE WORK YOU QUOTED. YOUR employee showed up late, one of YOUR employees did not show up at all. Have you heard of trying to be respectful? Should I have mentioned that she rushed through everything? Or suggest that she did her best given the circumstances? Get over yourself. Take responsibility for your business. There are a million other home cleaning services who care about their customers and providing a quality service.

I hired MM a few years ago and was happy with the services but discontinued for some remodeling work. I hired again in fall of 2024 and have seen services and management steadily decline. The first crew was excellent and finished my list each visit with no complaints. The same list in 2024 never got finished. I was told rates increased so not enough time. Which I respected. I removed the larger time consuming tasks and expected the remaining would be done, but they weren’t. Then was told the first couple cleaning’s would take longer until they were up to speed and on a schedule. Again I overlooked. I even reordered the tasks to get some done but it seems that they preferred easier tasks. I pre-cleaned. Clearing counters and picked up anything on floor so they could spend time efficiently. Granite and stainless steel are not their specialties. Also found that things I felt were common sense weren’t done with new crew unless on list but were previously. Example wiping kitchen table when cleaning kitchen. In 2025 the visits became shorter and shorter. I was told they had 3 people rather than 2. I could only verify 1 occurrence of this. Again I overlooked. After a total of 5 cancellations and rescheduling and I began questioning reliability. Recently showed up an hour late doing half the job and leaving. Seems to be understaffing as well as poor training and management. Had Wendy spent 10 minutes coming to my house to visit rather than spending it writing a text with assumptions and not facts we could have resolved. Instead she chose to burn bridges. I would NOT RECOMMEND

Post for my colleague who recently experienced the most terrible interaction. Nothing "Merry" about their service. "Re: Merry maid services: would give Merry Maids a very negative rating ( less than zero if there is something like that) cancelling their service less than 24 hrs before the actual deep cleaning moving out service that I had requested for May 1 and I was moving out of state on May 2. On April 30 less than 24 hrs before the cleaning, Wendy who operates the service texted me to say that the one cleaning person she had, had family emergency and nobody was available to clean my place. Merry maid charges for cancellation of service by a customer "less than one week of cancellation we do charge a half of the higher end of the estimate". How much should I charge them now for cancelling less than 24 hrs of the requested service. The company should reimburse me for the agony and mental exhaustion running around trying to find a cleaning service less than 24 hrs to accommodate me. Another cleaning service was extremely nice to accommodate me. I would never ever recommend Merry Maid Service to anyone. The company should pay me half of the higher end of their estimate if not more for canceling their services less than 24 hours. Please DO NOT hire Merry Maid for your cleaning."

Have used Pioneer Cleaning for years and am always happy with the results, floors, carpets, windows, house cleaning, they do it all

They were referred by a bunch of our friends. Had our first cleaning today and they did an awesome job. Will be setting up regular cleanings in the future.

Broomstick Cleaning was excellent:
Punctual
Professional
Courteous
Kept me up to date on the status of the cleaning job
My mind was at ease with this company.

Incredible attention to detail, efficient, fast, trustworthy, kind, and professional! Do yourself a favor and get a spot with them asap. Broomstick Cleaning Company is awesome!

Nichol does an amazing job! Having her come in has relieved so much stress. Highly recommend!

Nichol is amazing with her standard of work, communication, and ability to make our home a better place. We are so lucky to have her services.

Nichol has been cleaning our house for quite some time. Extremely efficient, with an eye for detail. Communication is excellent. If you need anything special done, not only will she do it, but it will be better than you anticipated. This is what makes her stand out above the rest!

How can you actually price a one story small 1300 SQ Ft. condo, with cleaning at $650 is beyond me! 7 hours for 2 people ? Crazy. I paid $250 for a deep cleaning in a 3 bedroom home. So absolutely no justification for trying to charge my older Mother that kind of money and also asking for a deposit up front while she was there. This is unheard of for a cleaning business to ask for a deposit up front. Terrible business practice

Very reliable, very responsive to any questions or concerns

Professional crew, excellent detailed cleaning and great pricing compared to the competition.

Very through , reliable and professional very pleased with their work!

Quick, diligent, great work and listens to customer. Obvious pride is taken with this company. I shall use again!

I used this company for the deep clean of 20,000 sq. ft. building and the cleaning crew went above and beyond in making our facilities clean and sanitized. Definitely would recommend.

Love what they do, always going above & beyond to make sure everything is done nicely. Anthonys got the most ambition & drive I’ve seen somebody have and a very respectful man💯💯always understandable and helpful

Very professional and punctual. Anthony is a good dude hard working and will get the job done. I will call Squeeky Kleen for all future services and I recommend them for the job