Appliance Repair reviews in Pewaukee, Wisconsin

When I called to set up a service appointment, I was pleasantly surprised to hear that someone could come out to service just two days later. The morning of, I received a call indicated the service personnel would be stopping by at 9:30. At 9:30 Dean showed up.
I knew the issue, since I had been informed years earlier that the manufacturer increased their warranty on the compressor, but I had heard horror stories about waiting weeks for the replacement.
Again, Dean had the replacement in the truck. 90 minutes later, my refrigerator was repaired, professionally, courteously, and correctly. No charge for the compressor, only paying small parts and labor.
I will definitely call on Lake Country Appliance Repair again for all my major appliance issues.

First, there are 2 companies with similar names, this one is based in Pewaukee. Our refrigerator freezer stopped freezing yesterday and I called Lake Country Home Services, the lady on the phone was very polite and explained how they charge for their services, seemed reasonable so I scheduled an appointment and let her know I had a stove that had a burner that only went to high, and a dishwasher that was leaking at the bottom of the door. She said they could come out in the morning and look at all 3. I received a call from Dean in the morning and he let me know an hour stretch when he would be here and he was on time. Within 10 minutes he was able to tell me what was wrong with each appliance and the cost, plus let me know which was worth fixing and which weren't. I was really happy with the service and would recommend them highly.

Tom from Lake county appliance repair came out to my house with the intent to not complete any work for my warranty on my LG duel fuel range. To be clear I did not seek out the service of this specific repair shop. They were sent to me to service my factory provided warranty.
Tom called me early in the morning at 705A.M. He was very short and even hung up on me mid sentence when I was saying I look forward to seeing you later in the da…..Why did you hang up on me Tom? Fast forward to my actual service call.
My LG duel fuel stove has been in place and operational for 6 months and we cook on it constantly. So we knew immediately that something was off when we went to cook breakfast it smelled like kerosene and diesel exhaust. Tim showed up and informed me that he doesn’t touch gas lines. ???? My range is gas they knew this when they accepted the call from LG to service my stove. I informed him well I don’t know anything about gas and that I’m not the one who hooked up the stove. After some time of him reading my manual to see what it said to repair the range( as if I had not opened it myself to see what it said. FYI it said call LG to obtain immediate service). Seriously he was reading it for over 5 minutes. Almost as if it was his first time seeing one. This did not boost my confidence in his capabilities. However I tried to see past the poor manners and his over all bad attitude towards helping me to get my stove working again. He agreed with me that the regulator was possibly bad and needed to be replaced. I thought that would be that, when Tom went behind my stove and pointed out that the gas line was possibly incorrect possibly! LG says it’s fine and not the culprit. He then asked me to go into my manual and figure out burner calculations for him! I told him I was uncomfortable making such calculations as I am inexperienced. After all my families lives are at stake here. It’s gas! I told him he was being a menace about this that’s when he then threatened to leave the job and to send me a bill for it being gas related and not warranty related. Wait I told him. You just said it was the regulator. He tells me he was writing in his report it was gas line and again was threatening me that he was going to bill me. I informed him that this was not acceptable however he was committed to being rude till the end. This service or LACK OF SERVICE was recorded once I realized things weren’t going well and that my technician did not want to work. Now I am stuck calling LG to try this again.

LG has promised me that this company has been removed from their list of service companies.

Every time I used my range it tripped the circuit breaker. I had an electrician come who told me it wasn’t an electric problem. That it was my range and highly recommended Lake Country Appliance who came out and charged me over $130.00 to tell me I would need to spend an additional $440 to fix it. I decided to purchase a new range had it installed and, guess what, the new range tripped the circuit breaker. It was an electrical problem. Had the electrician been thorough and removed the electrical panel he would have noticed the loose wire to the circuit breaker. I am not sure there was anything wrong with my range at all. I guess I will never know. My advice always get a second opinion and don’t do business with companies who cannot supply a customer with a free quote, or at least apply there trip charge to the overall repair bill.

Dean and Noel were extremely helpful when our 5 year old Frigidaire refrigerator went out. They managed to squeeze us into the schedule the day I called, which is unheard of, usually you are left waiting a week or more while your food spoils, and the fridge was it fixed the next day! Great service and professionalism here, I know who I will be calling when my next appliance needs help.

Love dealing with Lake Country Appliance. Scheduling was easy, our technician, Justin, was timely, friendly, professional and answered all questions. I will call them again for all our appliance repair needs.

great service with lake country appliance repair would defin. use again Justin was Great!!!

I've used Lake Country Appliance and Repair today and a few other times. All the service was prompt (had to order a part previously, so there was a delay) and tech Dean quickly analyzed the problem and fixed it. The scheduler also got the service call scheduled quickly even though I'm 45 miles away from their office.

Overall, very satisfied and would highly recommend them for any appliance repair you need.

Excellent service, tech arrived on time and replaced my LG fridge’s compressor in an hour. He answered all my questions about the replacement and what to expect. Office was very helpful and friendly when i spoke to them about cost and scheduling. Would definitely use them again!

Called this morning for noisy washing machine. Steve arrived about noon and had to replace the brearings in the unit. My 10 year old Maytag Bravo XL is now good for 10 more years. Great service and a very pleasant employee to have working for your firm. Thanks for the great service.

I called to have a technician come out to check our refrigerator which just stopped working. Upon Dean's arrival, when he opened the refrigerator he noticed the temperature dial was bumped to OFF, which was quickly rectified when it was turned back on to cool. He was so nice to show me where that dial was so I wouldn't make that mistake again.

Dean worked around our schedule and promptly diagnosed the problem. Very professional and knowledgeable.

Could not be happier with Lake Country Appliance Repair. Noel was patient and helpful answering my questions to help me decide whether trying to repair would be worthwhile. She was able to schedule a next day appointment; Dean was on-time & called ahead. Dean was great, knew exactly what to look at/for, provided an immediate estimate for the repair, and helped me decide that the better choice would be to purchase a new appliance (even though he would have made a bigger sale had he encouraged me to repair instead). I appreciate his honesty and transparency and will without question be calling them if another appliance fails in the future!

It was one day before major shoulder surgery when my washer stopped due to lack of water entering in;(a repairman was fixing a pump valve and had turned off the water). My washer locked up with clothes inside and nothing we did would release and reset it after water was restored. We called multiple appliance repair places and none would share how to release it or able to send someone. Finally after good communication with Lake Country Appliance, a wonderful tech named Dean called us and walked us through the code to release the door and reset it. We were so happy! The wash got done, the surgery was a success and I am a week into recovery. Still thankful to Lake Country Appliance Repair and any future appliance issues will be directed quickly to them.

Repairman was honest and let me decide on options. I went with repair of my Fisher&Paykel and I’m back up and running.

I feel totally ripped off by this company. I hired them to fix my dishwasher door. They charged the insane amount of $ 244.58 and didn't even fix it. I would have accepted if he said it can't be fixed but he insisted that it was fixed. He was rude when I confronted him about it. He just wanted to fight with me about it and then promptly left. Terrible Customer Service!!!!

After dealing with the complete nightmare of A&E Appliance (SEARS) for a warranty repair, we were finally given permission to hire an independent appliance repair company to finish the job on our washer.

I had the opportunity to experience both ends of the service spectrum and saw firsthand how invaluable it is to work with a local business like Lake Country Appliance Repair, as opposed to a large corporation like SEARS, where everything is handled by AI. Lake Country's team is professional, caring, and always responsive. They go above and beyond to ensure that their customers are well taken care of.

The difference between the two experiences is night and day. What took SEARS three months of endless mistakes and delays, Lake Country completed—and completed correctly—in just two days.

A huge thank you to Noelle and Dean for your hard work and professionalism. You've certainly earned our loyalty for all future appliance repair needs.

Lake Country Appliance Repair was outstanding! From scheduling the appointment, to the technician giving me an accurate estimated time of arrival and being incredibly knowledgable and friendly. He also provided quick and professional service, and had my dishwasher up and running in 30 min! I would absolutely recommend them to everyone and anyone! And this was on a holiday week too! Thank you LCAR for going above and beyond!

Office staff and repair technician were very friendly and helpful regarding our LG refrigerator issues. Would not hesitate to hire Lake Country Home Services again.

Technician always called before he came and was very punctual, Office was good at scheduling, they went above and beyond to repair our oven

Highly recommend Lake Country Appliance Repair. They responded quickly to my online request for service. The scheduling staff was pleasant and easy to work with. Dean and his helper (sorry didn’t get his name) arrived on time, part in hand and had our LG range ready to go inside an hour. Charges were very reasonable in my opinion. Thank you!