Home Services reviews in Birmingham, Alabama

The technician Jonathan Woolen explained what services I was getting today. He was professional and has a pleasant attitude. Before leaving, he advised to water lawn if no rain in a few days

I am in year two and I'm regretting it now. My yard isn't looking good and my cameras catch them skipping half my yard. They reschedule me because of a dog outside which again my cameras showed no dogs or their truck. Manager would refuse to believe me when I told her he never showed up. The mosquito treatment last maybe 5 days and then it's bad again. They had to redo my lawn aeration because he skipped half the yard. They are coming out again to fertilize my yard because they didn't do my back yard. They are cheap for a reason! You aren't getting what you pay for and it obviously shows. Anytime you need help, you have to call Georgia. Don't do it!!

Jonathan Woolen was very professional in advising how to revive my front lawn. He seems very knowledgeable and experienced about lawn care. I plan to follow his advised steps to care for my lawn between services.

Treated several times by them. My yard was still full of weeds. They said they would do a Ridge. Where are you at? No charge to me that did not happen. I asked him to ring my doorbell or call me whenever they get here that did not happen. Canceled the treatment appointment two different times said they treated my yard when no one ever came. I have cameras all around my house and the ring doorbell. If you try to call them and they think you want to start service they were answer on the first or second ring but if you have a complaint they transfer you to someone else and you’ll probably be waiting on the phone 30 minutes before someone ever picks up. This place was awful and I would not recommend it to anyone.

I have been with Unlimited Lawn care for over 1 years, I get so many compliments on my lawn, I am very satisfied, my technician Ethan Rowell is fantastic, very professional and takes great care of my lawn, I even recommended my mother, she's a happy customer also!!!!!

We use Unlimited and love the service's offered! Our personal sales guy is Colt, He the absolute best, He is very friendly and knowledgeable and always goes above and beyond to keep our yard looking great!

This company is a scam. Don't believe any of the positive reviews on here. Literally scam artists. I paid for a single aeration service a year ago, which they didn't do until over a month after they agreed to, and then did such a poor job that they might as well have not even come. I called upset and told them I wanted my money back, which they said they wouldn't give me but agreed to have the service repeated later that week. They did a poor job again the 2nd time but I thought I was done dealing with them. Well, imagine my surprise when a year later I get an invoice in my email saying they serviced my property and were charging me for it. Remember, I only signed up for a single service (which I called to complain about). I never agreed to any recurring service at all. So, I try and call... well, apparently it's really easy to get a sales person but not so easy to get someone if you have a problem. I waited on hold for 30 min and then, when someone did answer, they immediately "put me on hold" and hung up on me. This happened twice more before I actually got to talk to someone. Well, that person was extremely rude and essentially told me that I was somehow responsible for paying for the service (that I didn't agree to) and it was my responsibility to cancel service because everything they do is recurring whether they tell you or not. He told me that in the email they send with my initial service order receipt, that they include some fine print that says that all their services recur until a customer cancels. I asked for a contract signed by me showing that I agreed to those terms and he told me that he can't produce one because "they don't do contracts" but that somehow they plan to hold me responsible for a service I didn't agree to. Steer clear of this terrible company!!

Unlimited Lawn Care has done a great job servicing our lawn. The service technician, Hunter Sadberry, has been very professional in all aspects while performing each application to our lawn. I would highly recommend Unlimited Lawn Care and Hunter if you lawn care.

Jonathan Woolen was our technician today. He explained the treatment that was applied and give us tips on what to do to make the treatment more effective. You can tell he loves his job!

Colt was very professional and made my lawn care process super easy. One of the best in business! Highly recommend him and Unlimited Lawn Care for all your lawn care needs! A++++

Thank you Mario and Bill for being so pleasant and kind. I rarely see you when you all administer my lawn treatment. It was nice to have a quick chat about my yard. It looks great!!! A happy customer indeed.

Terrible customer service! I paid for the services that I requested ahead of time. Months later I start receiving bills for services that I never requested. They proceeded to tell me that there was no contract but that I never canceled service. Called and requested to speak with a supervisor or someone in charge an innumerable amount of times and never got the opportunity nor did they ever return my calls. Supervisor was always “busy”. Then weeks later I began to receive bills from a collection agency. And on top of that, their products didn’t even work! So moral of the story: DO NOT DO BUSINESS WITH THESE PEOPLE!!!!

Reply to ULC comment:
If “being human” and asking me to call you AGAIN is the best you can do for repeatedly dropping the ball on a business agreement you’ve been paid for without fail, then I’ll find a business that’s better prepared to handle my lawn care services.

Service is not reliable. Tuesday we were scheduled for treatment and for the third time they didn’t show up. I’ve made 2 calls with no response to why they can’t show up for appointments and why their technician Jacob Geyer lied about coming out and being unable to service our yard due to a locked gate.

The day we received the email, we were in the backyard the entire day gardening and our security cameras show no visitors besides our neighbor and mail carrier. Additionally, if there was a locked gate, why didn’t he attempt to knock on the door?

I do not recommend this company due to their lack of honesty, organization and reliability. The reps I spoke with both times said they couldn’t reach Jacob or the local store manager. Both said they would call me back with an update on when they could get me rescheduled and still no update.

The service from ULC has been great so far. The technician, Jonathan Woolen, does a great job of explaining exactly what each treatment consists of and the expected effects. I would recommend them to people looking for fertilizer or weed control services.

Our lawn tech, Mario Reese, applied our first treatment to our lawn a few days ago. He was respectful, courteous, efficient, and listened to our lawn goals. He patiently answered our questions.
We’re looking forward to having our needs met with Unlimited Lawn Care.

i signed up for service on march 16. colt made me an offer i couldn't refuse. he has since ignored my attempts to contact him. my first treatment was april 3 and a second on 5/8. to date my weeds have never been healthier. but my poor st. augustine turf is struggling. no way i can recommend Unlimited Lawn Care.

Mario Reese did a wonderfully job at my home today thank you so very much. Today was my third application and my lawn is coming alone nicely. I glad that I chose to use your service versus the other’s. Great job once again today and can’t wait to see how it looks in a week time.

I changed from Turfmaster to Unlimited because of the claims of quality and team capabilities with a much lower price. SOLD!

Unfortunately, this was to be a horrible decision and my yard has never looked worse!

As to avoid boring the readers, I will say that after numerous missed appointments, ignored messages, failures to contact me prior to arrival, video footage of their absence, etc., I canceled my service contract, requested a refund, and for the remaining payments they did not refund, I challenged the payments with my card company. This is an avenue I have never done before and do not believe in.

I swapped to another local company and in short order my yard looks so much better.

Edited to respond to owner. I have no interest in calling to speak about this as I tried calling for the entire year I was a PAID IN FULL customer and nothing was ever done to assist. I sent emails, texts, phone calls, and pictures without success.

Got my first treatment today and Jonathan Woolen did an awesome job today! He explained what he was doing and what was to be expected after my services so I wouldn't be surprised about the process. Definitely recommended.

Update (7/15/24): In response to whoever asked me to call in— did that today. Spoke with Ethan. After several minutes on the call and being put on hold so he could address the issue, guess what happened? I was disconnected AGAIN. At the beginning of the call, Ethan assured me that if we were disconnected, he’d call me back. I called back in and another representative stated that she could not reach Ethan and that she sent him a message to call me back (not entirely sure why she couldn’t help me). Going on over 30 minutes later, still waiting on a return call.

Update (7/10/24): The service manager I worked with left and since then this company is back to its old ways. My yard is covered in weeds (the technician even noted this on his report but they’ve done nothing since to address the issue). Moreover, I was charged twice this month, called in 7/3/24 and still have not been refunded. I have called in four times today and have been disconnected every time with no return call. On 7/3/24, I also asked about canceling my service and still have not gotten a call back about that. The technicians are polite but that doesn’t make up for the fact that this company is a sham. Make that FIVE TIMES I’ve been hung up on now. I’d give 0 stars to this company if I could.

Update: My yard continues to show notable improvement. More importantly, my experience with the new technicians has significantly improved. The technicians are friendly, professional, and respond to my stated concerns. I am still primarily working with Conor R. who has put in a lot of effort to make things right and keep my business. Still not sure if I would stick with Unlimited if this 5-star employee left but things seem to have really turned around for the time being. Updated my review from 3-stars to 4-stars (5/2023).

Update: The yard has shown notable improvement. Before the last visit (aeration + fertilizer), the guys did call me with a heads up. The new guys were professional and listened to my concerns. They treated a couple areas that I had mentioned to others who disregarded my comments. Overall my experience has improved but it’s important to note that I primarily handle my concerns or questions with Conor R. Updated review from 2-stars to 3-stars (9/2022)

Update: Conor R reached out to me shortly after I left this review. Due to his professional courtesy and kindness, I agreed to give it the summer to see if the service could be righted. So far, it’s going okay. The yard looks good but for the price, I believe it could look a lot better. My only positive interactions have been with Mr. Reed. Other employees continue to be dismissive and/or talk down to me when I question practices and services rendered. Communication is severely lacking (I never know when they’re coming to perform a service, and I have requested a heads up numerous times as I have pets). Their turnover rate is horrible and to me, this always speaks volumes of a company and their practices. One more month to see how things progress and will post a final update for this review.

The service for weed treatment started off great, almost too good to be true. Yard looked great, pricing was reasonable, effective communication, etc. Then I was ghosted by the rep that said I could call/text anytime regarding any issues/concerns. They started showing up to service the yard with no notice (I have dogs). The weeds are coming back in the front yard and whatever treatment they are using has killed the St. Augustine in the back (when I signed up, they noted the different types of grass in the front and back). When I have voiced my concerns, the responses are unhelpful and the company is unwilling to talk through a different approach for treatment. I called and canceled today after a year of trying to work with them (and they were actually quite uninterested in why I was canceling). As of now, they are saying they will charge for full treatment despite not having completed the full service on the most recent lawn application. Please do your research before going with this company.

Great job! Hunter Sadberry is our technician. We have used them for almost a year. They were already servicing the home we bought and we kept the going. It was a great idea for us. They are reliable.