HVAC reviews in Birmingham, Alabama

I had an issue with a service call a while ago. Not with the work itself, which was good, but with the communication. One of the managers saw my review, called me, apologized, and offered me a free checkup in order to win my business back.

Tech was friendly, efficient, and very knowledgeable. Communication was fantastic and they definitely won back my business. I insisted and paid for the service at the normal rate. They won me back by being good at what they do. I received no compensation for writing/amending this review.

Called Thursday morning ( 19-JUN-14). Was told next service appoint was for Monday (23-JUN-14). No problem. Asked if they could give me a window, they said they couldn't but the Tech would call me when they were headed my way. I work about 20 min away, so that should have worked out well.

Monday 3 PM. Call to confirm appointment and that Tech will call me. Person on phone confirmed. Monday 5:10 PM arrived home to see note on my door informing me "Sorry we missed you" no date or time filled out. Business hours are til 4 PM.

Update 24-JUN-14 -
Called first thing in the morning. Informed them that the tech left a note, but never called. "They wouldn't have shown up if they didn't call." was the response. Not let's double check the number, not let's see what happened, just flat out infer I just lied. The only numbers I've had for the past 5 years both have call history and call waiting. The tech didn't call.

I was then informed that I'd have to speak with the service manager who would be in later. "When do you expect her in?" I asked. "She'll call you when she gets in." was the response. "Do you expect her in the next 10 minutes, two hours, tomorrow?" I inquired exasperated. "Soon."

About an hour later the service manager called to inform me the tech had already left for the first call, but I was the second. She said "He'll call you before he heads your way." I replied "That didn't happen last time. I'll patiently await his call."

Tech called about 9:30 to inform me he'll be arriving soon. He showed up, unclogged the drain, read the pressure from the AC that was having issues and charged me $144.00. Work was fine, a bit pricey in my opinion.

So ends the saga.

Darden-Green has been servicing our two air units for better than 20 yrs!! They installed it originally and has been there through hot and cold. They’re reliable and honest!! I recommend them without any reservations!!!

I am really disappointed in the staff to give this rating. I called on a Monday re: hot water heater leak, was given a Friday appointment. Friday morning I call for an ETA and was advised they did not service Hot Water heaters, and someone from the company had attempted to called me that morning. My phone showed no missed calls! Why was not told this during my initial call on Monday? Did know one pickup service orders for review? All week long to be told the morning of service? This is totally unacceptable for me. I began doing business with this company in 1984! Left Alabama for some 6 to 7 years. Returned and they were the first company I reached out to for service to my home upon relocating back. Customer service reduced to zero!

Stay away from this company!!!
They installed our air unit when the house was built 3 years ago. I called when the upstairs air went out on a hot August day. Waited a week for a part and for them to install. Finally came out to repair. The air worked for 2 hours. Called the emergency line twice…no answer. Call the techs cell…no answer. Called another company and they were here within an hour. Found the problem immediately. Had the part on their truck. Fixed it and left. We didn’t even need the part that Darden Green installed.
We are still waiting on a call back from Darden Green. By the way, they charged a $800 . Our unit is still under warrant, but they were too lazy and worthless to use it. Just wanted easy money.

Hey, Darden Green, give me a call!

Lesa Agee

Great business

Great people to deal with.

One of the best businesses I've had the pleasure of doing business with

Shop and company looks to take any project on, small or big. Well manned and so far well managed.

Def give these guys a call. Terry is fantastic top to bottom. One of the best guys I’ve met in a long time. High high marks in service and quality.

I was pleasantly pleased with the service that was rendered to me at my home today. Carl was professional and courteous. He kept me well informed and even advised me of concerns outside his profession. I will definitely consider this company should the need ever arise hereafter.

Comfort Specialists are true to their name. Usually when I have a technician to come out, they are trying to anticipate or predict what the problems could be, not with Comfort Specialist. The specialist knew what the problem was immediately and explained what must be done in order to get it back running again. I have not been around a specialist that was detailed, knowledgeable, and most of all, very informative of product selections and the entire HVAC system. After dealing with this specialist, I felt like I became more knowledgeable of my HVAC system. I strongly recommend that you call them for your HVAC system needs. Outstanding organization.

Carl and his crew did a fantastic job installing our new gas furnace, filter unit, AC condensor, and coils. It took longer than expected as the filter unit that I had already purchased would not work with my ducts. He explained that it would be less expensive to get a different unit than custom duct work. He seemed very honest, knowledgeable, and definitely took pride in his work. Glad to be able to support a local family-owned business and neighbor. We are very pleased with the results.

Very nice and clean

Excellent service, 1st Class, Very trustworthy, Highly recommend

Terrible customer service, told them from the start my deadline was 3-4 weeks away and it wasn't until 3 days before I needed the unit in place that I was told it was not possible and nothing had been even ordered. I had to call multiple times and leave messages to get any information. They lost a $14k job and I lost an $8k contract because the needed walk-in cooler equipment was not installed in time.

Absolutely terrible company. I wouldn’t recommend them to anybody. Steer clear of this company, they overcharged me, then their repairs broke, and said they wouldn’t repair it. No refund, nothing.

Arrived on time for my appointment and made sure nothing was left undone

Jeff and his team was awesome, efficient and timely, will use again, highly recommended.

Scheduled service maintenance for all rental properties.

The representative was so rude.

Best in the business!