Home Services reviews in Madison, Alabama

You'll notice a theme on this thread regarding BR Irrigation - speed, reliability, and quality. In my time of need, they responded quickly and repaired a broken pipe and sprinkler head. Responsive texts and emails before and after service highlighted their customer service approach and how seriously they take their business. Call BR Irrigation for your irrigation needs - you will not regret.

Made a appointment with BR irrigation and set a time. Thronzo was prompt and worked quickly to diagnose the problem that had plagued the sprinkler system this season. He was focused on the job at hand and wasted no time in executing the repair. Additionally, I had him replace the aged controller. He was patient to explain how to work the new controller and when complete , cleaned up the work area. He charged me a very fair price for the time spent and work accomplished. I would highly recommend this Veteran Owned Business and Navy veteran. I'll certainly use him again.

BR is very responsive and discussed all aspects of a broken line repair. I requested some easy access solutions and he implemented these successfully in quick order. Left the work area clean and put back together. Very professional persona and ease of doing business. I would highly recommend Thronzo.

I can’t say enough nice things about this business. I called yesterday afternoon and left a message inquiring about a repair. I received a call back the very next morning... but not just that, he was able to come out the same afternoon and take care of our problem. All other companies were unavailable for 2-3 WEEKS. The gentleman that came out was very thorough and professional. He took time to answer any and all of our questions. We will be recommending this business to others, as well as using again for ourselves in the future.

I love BR Irrigation and owner/operator, Thronzo. He is kind, a good communicator, responds efficiently and effectively and is well priced. I've used BR's service for nearly over 3 years and will continue to do so as long as they are in business!!

Timely, friendly, and professional service. Excellent quality and very knowledgeable. Highly recommend.

BR Irrigation responded promptly, and delivered great service. Would definitely recommend for your irrigation needs.

Great experience! The owner responded to my inquiries right away, offered a very fair price, and gave helpful recommendations. Truly top‑notch, professional service all around.

⭐⭐⭐⭐⭐

BR Irrigation exceeded my expectations from start to finish. Their team was professional, responsive, and clearly knowledgeable about what they were doing. They took the time to explain everything, made sure the system was working perfectly, and left the area clean when they were done.

What really stood out was their attention to detail and commitment to quality. It’s not often you find a company that truly cares about getting the job done right the first time. If you’re looking for reliable irrigation services, I highly recommend BR Irrigation—you won’t be disappointed!

Eric called before he arrived and conducted himself very professionally. Work was completed in a timely manner and no mess was left behind. Very pleased with this termite treatment visit.

I "had" been using TDI Services for many years. Up until this year, I could easily have given them a 5-star rating. But it seems that since they were bought out by Fairway Lawns, things have changed. Here are the main facts, as i see them:
1. TDI Services seem to have problems returning your calls, especially when it comes to the technician.
2. TDI Services have a problem scheduling treatment, even after multiple calls to their office to get a treatment scheduled.
3. The technician has changed several times over the past couple of years which leads to unfamiliarity with one's property.
4. Technician doesn't seem to know how to use their equipment properly. On the last visit, I could see that their riding granule thrower was not properly dispersing the fertilizer/weed killer that was coming out of the machine. I stopped the technician and told him what I was seeing to which he replied that the machine was just throwing out the granules when needed? Not sure what that meant but I subsequently let him continue. Now, several weeks later, I have more weeds in my yard than the yard has ever had since I first started using TDI. I had to walk my lawn and manually spray weed killer; 3 to 5 weeds to every 4 square feet of lawn.
5. (This may seem like it should be put on Fairway Lawns site but TDI is Fairway Lawns) I called Fairway lawns about them possibly taking over my lawn service but:
a. They failed to mention that they had purchased TDI.
b. They are very aggressive, almost to the point of almost yelling at you trying to convince you that they are the preferred lawn care service.
c. They are very persistent in calls even when they are told that they would receive a call back to let them know my decision.

I think these are the main issues that I have.
The timing with their issues with service does seem to coincide with them having been purchased by Fairway lawns but I can only guess that this is what has caused their issues.
I have fired TDI even though I would really have preferred to keep them as my lawn care provider. Very sad.

Desmond Green is our tech and he is a hard worker and very thoughtful to our needs. We highly recommend Desmond and TDI.

6/20 & 6/21 2025. Service both days with consult with technician Tim Holt. An outstanding technician, personable, informative and assisted in identifying weeds and ways to care for my lawn. The HOA has demanded a response to a violation of too many dead spots in yard. Tim provided fertilizer to begin the healing process, guidance on care and treatment, added the services for enhancing the soil, and tips to fix other minor issues with my Bermuda grass. He is an outstanding tech and one of the reasons to use TDI Lawn Doctor as your provider.

I was a customer of this company until today. We have a contract that they will come and spray for pest control every 4-6 weeks. Two weeks ago (May15th) I was messaged that a team member would be over to spray my house that day. Fast forward two weeks, no one has came yet. I called last Thursday and was assured I was on the list for that day. It is now Monday and almost 9 weeks since our last treatment and still no one has came. I called the office and they told me that I was on the schedule for today. I have now seen spiders and roaches in my home, which is something that we pay for to be prevented. This company is not reliable and I highly do not recommend using them.

Alton Oliver came by today and quickly saw that I had army worms which could have easily destroyed my yard. He sprayed my entire yard and prevented the disaster that was to come. Thank you Alton for the great work you do on my yard

TDI has been treating our lawn for a few years now. Skyler was the technician that treated our lawn Friday, May 9, 2025. He was very professional, polite and did a great job.
Reach out to TDI today and start your service.

Used TDI because my neighbor uses them. Signed up for outdoor pest deterrent. No contact by email or phone for a month. I called last week and they said I had a bill for the services on my account and the Hunstville manager was going to reach out. Still no contact. Called again this week and finally got an email from today’s employee saying someone had come out early this month, doing services like mosquito spraying that I specifically DID NOT request. She said she’d reach out to the Hunstville manager again. They don’t take pictures or contact when they come do services and our camera didn’t pick them up. I’m just supposed to trust they came out a month ago and did these services and pay for things I didn’t ask for? No thanks. There’s an apocalyptic amount of stink bugs still around my porch. Going with someone else in the future.

My husband stopped TDI while they were in the neighborhood. Matthew told us it would cost us $29 to fertilize the yard and monthly maintenance would be $60. I called office to get account set up. $60 was taken from my bank account not $29. We tried contacting Matthew and he was supposed to get back with us and never did. Now we are out $60 instead of $29 just for fertilization. Not sure I want to use this company if they are starting me off like this.
UPDATE**********
I called this morning and did not get to talk to manager, but I spoke with nice lady, I think her name was Kathrine. She sincerely apologized for the mistake and said she would use the discount on next months treatment. I agreed on that solution. I hope they stand by the promise to correct the situation. I’ll give them another try. If our phone calls had been returned, this would have never gotten this first review.

ANOTHER UPDATE*************
After making good on my first issue, now there is another one. I had asked if they could tell me what my next service date would be. I was told it was either 4-6 weeks from my last service and they couldn’t give me an exact date. Surely they have to schedule these appointments. Then I got a call
From I think his name was Chad. He said he would send someone on Tuesday. Today is Tuesday and no one showed up nor did anyone call to say they could not come. My husband worked hard on Sunday trying to get things done and he wanted the grass cut before they came out and before he had surgery on Monday. He was cutting the grass almost in the dark. That’s why we scheduled on Tuesday.

Appreciate TDI giving me a heads up when my yard is going to be serviced. It helps because it gives me an opportunity to decline treatment if budget doesn't allow. Chase my technician is very knowledgeable about my grass which is a combo of Bermuda and fescue. He knows how to treat both types of grass to keep them both healthy and thriving year round. He is also very patient with answering any of my questions. Highly recommend TDI services.

TDI has kept my lawn the envy of the neighborhood for several years. I have an annual subscription. The technicians are timely and courteous. I recently ordered an additional Army Worm service because they have been a problem in recent years.
Extremely satisfied.

They are a disappointing zero customer service company!

I have been a customer for 3-years. I use their lawn, termite, and pest control services. Last year I got my parents enrolled.

However, for three weeks I’ve attempted to get them to treat my lawn for uncontrollable weeds! I’ve called 3x times and requested a call from a manager!

To date no one has come to my home and no one has called me back! How many times do I need to call? When will someone call me to assist?