HVAC reviews in Madison, Alabama

Knowledgeable and friendly technician. Great scheduling process. This company keeps up with their plan members and when inspections are due. I recommend them to you.

This was the best experience I have had concerning plumbing. Drew was extremely thorough and explained everything and my options. Lee always has experienced technicians but Drew was one of their best. I am so thankful I have their maintenance program. It is well worth the expense.

Great job! Found problem within a few minutes, gave me a price, and the part was replaced right away. I give Lee Electric 2 👍 👍 up! Very pleasant.

I truly appreciate the maintenance service plan offered by Lee Co. I also appreciate the regular text reminders to schedule the annual maintenance of my covered systems. Thank you to my HVAC technician, Josh who was super thorough in servicing my HVAC system and ensuring that it is ready for summer. He also caught an issue that was under warranty and replaced it during the service visit. Thank you, Josh and great job, Lee Company!

Lee sent a hvac tech out that did a good job but could have done a little more. I do appreciate what he did as it did help me. Then they sent Tharon to finish the job. He was incredibly thorough. Checked pressure, my ducts, checked for leaks and cleared a significant clog in my drain. If you have hvac issues ask for Tharon.

Call Lee Company FIRST before anyone else. I wasted years being frustrated with a competitor but the reality is I had never experienced true customer service until Lee Company technicians showed up for my HVAC.

I had an emergency Sunday call for a leaking pipe inside. Prompt, courteous, and professional from the phone call through Mr. Desmond (the servicing plumber) showing up and knocking out the repair. Great price and great service! One note, I have the annual maintenance plan and it has already paid for itself!

We have used Lee Company for many years and are always happy with their service. We recently had our unit checked for winter readiness (a little late), and the tech who came out, Daniel, was extremely polite and explained everything he was doing. They also called ahead of time to let me know when he would be there. He was kind to our dog, even though she barked at him, and he was thorough in explaining everything he did with our unit.

Reliability and communication along with job expediting give me a secure feeling about my house and money spent. Simply put you get what you pay for.. My house is my sanctuary so why let an amiture in to ruin your day.
Lee has open a door and phone policy.
they answer whenever you have concernes. Great polite staff.

They were prompt and very helpful. They also gave suggestions to make our home even more energy efficient.

Paid over $11,000 for new unit in June, and it went out in August 13. They said part was on backorder, and I have been without A/C for a week now, by the time part gets here it will be 2 weeks, and again this is a supposed to be a brand new unit. totally unacceptable!

Let me start of f by saying that I hope Lee Company sees and acknowledges what an asset Jeremy Ballentine and Larry Serrett are not just to their team/s, but to the entire company as a whole.

We have had several major to minor issues with this unit since the very first day we purchased it back in 2021. From the outdoor unit being defective on day one to a recent leak that never should have happened due to a mis-installation of the water sensors. The worst part of it all has been all of the hoops and battles that we have had to endure to get these things corrected (or as much as they can be). If it were not for all of the wonderful people at the Madison, Lee Company location that have worked with us, we would have taken our business elsewhere a long time go.

The most recent issue caused quite a bit of damage to our home. We were fortunate to have Larry show up to help us that day. He was truly a gem. Honest, hard-working, helpful, and just full of knowledge. Larry was able to guide us through the entire process and spent extra time educating us on the situation, what to do next, and even taught us some important maintenance practices that we can do on our own. Seriously, Larry is experienced and it shows. Thanks again Larry for your help!

Shortly after the situation was assessed we reached back out to Lee Company asked to be connected with the manager. This is when Jeremy took over our case. This man is an absolute GEM. He has been professional, kind, understanding, and is the reason we are still with Lee Company after this recent debacle. Jeremy has been able to maneuver through all of this with such grace, dedication, commitment, and has truly made us feel like we are more than just another unit or another number to this company. We feel that he genuinely cares about and wants to remedy the experiences we have had with Lee Company over the years. You can tell that he wants to do what is best by his clients as well as the company which is a rarity these days. To say that Jeremy is an asset to this company I feel is a grave understatement.

All that to say, thank you Larry and Jeremy for everything. You two are truly amazing people. Lee Company is beyond lucky to have you both and I hope that the two of you get the recognition and praise that you deserve. The 5 star rating is for you two.

They came quickly and fixed our heated. Very nice, very professional and reasonably priced.

I use their maintenance plan and was out of the country when my AC went out. The person taking care of my children called at 6pm local (2am where I was) and I got on the horn with Lee. They came out immediately, gave a fair deal, and followed up. Outstanding.

Blake Brothers did the work but didn’t clean up their mess. I had all new pipes installed in house. Four days of no water or no commodes. The cost was about $10000. After they left I found I have no walls in 2 closets and a hole in my bathroom that goes into the basement. Not a pleasant experience. To make it worse the basement door needs to be replaced with a lock. Needed that done too.

Great service all the way around. The repairman, Ben, who came out on Sunday (Easter Sunday too) and found the problems we were having with our unit. When it was decided we needed to replace it, our sales guy, Andy, came out on Monday morning and was able to find us a unit and schedule installation on Tuesday! I think that's amazing. Keep up with the good work!

Your Tech was wonderful in servicing our Air Conditioning Unit. He was very thorough and explained everything, His recommendations were explained with proof back up. He was efficient in getting the job done. I would recommend him to any of your customers.

Lee Co. service technician was on time, very professional and informative. He completed his assessment of our generator in a timely manner and answered all questions. I am very satisfied.

Chris and Clay did exceptionally good work when repairing our busted pipe. They went out of their way to take extra care to keep the area as neat as possible! They worked very efficiently together to complete the job as quickly as possible. Lee Company is very fortunate to have a group that works this well together. I highly recommend them. They should always keep this group together!

I had a new electrical panel plus a whole-house surge protector installed yesterday. Everything went smoothly. Lee Company pulled the required permits, contacted the local electric company to schedule the power to be shut off and turned back on. The correct parts were delivered to my door right before the electrician arrived. He did an excellent job. He was respectful and answered all my questions thoroughly. I highly recommend Lee Company for all home maintenance needs, including plumbing, electrical, and HVAC.

My first call was on July 31st 2025 and it is now August 11 2025 and my AC is STILL out!!! Over $16,000 and 12 days and counting and I still do not have anything working!!!

The GOOD: the techs that came out were great they’ve worked hard and answered all my questions and have been super courteous.

The BAD: we are at 12 days today, they were installing the brand new unit and I was informed the unit has a bad part on it and it will be tomorrow before they can replace it because they don’t have any parts (for a brand new unit). After paying the $415 for the service plan when the first tech thought I had fixed it since I changed the capacitor, a couple of hours later the unit quit again and I called back and was told they could come the following Monday but I would not be guaranteed an appointment, I’d be a work in unless I wanted to take a solid appointment on Tuesday. They come on Tuesday to tell me it is broken and has to be replaced. Later that day the sales guy comes out and we talk and get everything squared away for Friday. They come in to replace the unit and tear out the old air handler and the new unit is smaller so the rough cut hole in the drywall, that the original owner had done, looked TERRIBLE with the new, smaller unit. So, $600 more to get that fixed because apparently $15,000 isn’t enough to have them fix it, when a tiny bit of planning could have set the techs up for success. So another guy comes to do my drywall and Lee Co can’t get back out until Monday, here we are I have flexed my schedule 4 times taking days off and spent all this money to be told the new unit is bad and they’ll send someone tomorrow. Originally they told my tech it’d be 2 weeks on the part!!! I’m ready to tell them to take their crap back, if this is what I have to look forward to with the service plan and the pricing, I am out!!!!!! . . . Not to mention, my 2nd unit has not been looked at or touched yet even though it is on their service plan as of August 4th.