HVAC reviews in Madison, Alabama

Shedia was very knowledgeable and showed R
great determination by not stopping until the job was done. She took apart a lot of our unit to troubleshoot but didn’t stop until she was sure on exactly what was wrong and did it all with a smile!!!

Lord this past week I was stressed out with the possible cold front coming out of nowhere! I arranged for my units to be serviced and a technician to come and assist. I opened the door to a woman technician!! A women!! I was so amazed! Dee was so precise and informative. She broke everything down so that I could understand what was wrong and what needed to be fixed, and she fixed it! The way she educated me never making me feel dumb with such a humble presence. Best care found a charm with her. I will definitely recommend and always ask for Dee. Thank you!

I had this contractor out through my home warranty on September 27, 2025. During the visit, they gave me incorrect information about my coverage and then tried to sell me their own system and warranty. The written quote they provided on refrigerant was $1,817.82 for 9 lb (~$202/lb), several times higher than normal market pricing ($40–$90/lb). On October 3, I followed up because my warranty company still had not received the written quote, but the contractor ignored the request. On October 9, when I questioned the excessive cost, they cancelled the job with my warranty company instead of working with me. Customers should be very cautious.

Purchased a Rheem Water Heater to replace an aging water Heater. The whole process: from discussing with a sales rep the best option to replace my existing water Heater; to the expertise of the two Technicians that removed the old unit and installed the new unit was excellent, with everyone being very professional and knowledgeable . I highly recommend Best Care Plumbing, Heater And Air.

Ms. Suazo was wonderful. Told me what she was going to do, performed her task, answered my question in a very professional manner. Glad she is part if the Best Care Team.

These guys did a great job. The install looks fantastic and very professional. They worked quickly but didn’t sacrifice quality. They were thorough and easy to talk to about the work they did. You could tell they take pride in it.

Following up on my wife's review of Best Care, things improved for a minute, now we are back in Chief's doghouse.
As stated in the previous review, installation in early NOV 2024 followed by a 70 day wait to get a response on concerns from the installation scheduler, Lauren, and manager, Jonathan. Only one of two thermostats working, not all component purchased were installed, gas line cut a doorway off to our attic storage, etc. etc. About four months in, it took a Google review and some negative mentions on social media to get a call - not from the installation folks but from their social media manager. Still, we got some response.
I insisted on a meeting with Mr. Reed, the owner, when he next visited Huntsville, nominally a call from him. I was not inclined to meet with Mr. Ivey again because, despite all of the platitudes and white boarding with promised action, he apparently immediately forgot it all when I walked out the door.
I also mentioned that we still had seen nothing of the Trane Rebates that were promised and the paperwork to claim the TVA rebate we were advised was available when we purchased.
Late February Update to this continued saga. What was promised: Action on the rebates, contact with Mr. Reed, Gas Line moved, Trane Factory Rep on site to assist technicians, and as the previous response here states, that we would be taken care of.
What actually happened is that they came out that next week, moved the gas line to our satisfaction and continued to try and get the second thermostat to work but couldn't. The information I was provided by the technician who was on the phone with Trane (no on site Trane Factory "expert") was that the sales person sold us a system configuration that was not possible. I was also told that Mr. Reed was in Huntsville that day so was looking forward to discussing how we were going to make this all right. Mr. Reed apparently did not think I was worth his time.
SO - what I have is two thermostats on a one thermostat system and four sensors that are unnecessary but I do have the comforting statement that "Trane should have a fix in about six months." I also have zero contact from Mr. Reed as requested.
Update as of 19 April:
- Still no call or contact from Mr. Reed
- no contact back from Lauren regarding the rebates
- no offer to refund or buy back components this system cannot use
- currently inoperable HVAC (see picture with codes)
- phone call in, left message - instituting the "Chiefs Service Guarantee" as of 8 p.m. on 19 April, 2025 - will report back with a follow on here at 8:01 p.m. tomorrow.
- effectively an incomplete installation still - but I am guessing Best Care actually has moved on to other projects. (Sidebar here: Do not use their offered Good Leap financing - there is no mechanism there to withhold payment in cases like this. They get paid and "Chiefs Trustworthy Guarantee" is, at least in our case, worth nothing).
- a solid recommendation to anyone who happens to read this to avoid doing business with this company at all costs.
More will follow, stay tuned.
07 May 2025 - The Saga Continues!
20 April - No call
21 April - No call so I called them; they made an appointment to send a tech out next day. Mr. Ivey calls and cancels tech appointment because, well, it's all TRANES fault. Their system is faulty. We'll find you a new one and replace it ASAP and we'll rework the price. So goes the narrative.
22 April - Mr. Ivey calls - just keeping in touch - wants me to know they are trying.
07 May - Multiple Calls in to Jonathan Ivey with no return calls since late April. Customer Service at it's finest. It's officially SIX MONTHS since this system was installed and it still doesn't work and there is no resolution in sight with these folks.
At this point, we'll be seeking other ways to potentially remedy the situation.
Again, cannot reiterate it enough - especially to my brothers and sisters in uniform now or retired from it like me - stay away from this company, they don't share your values.

I had an awesome experience with the employees I worked with: Kevin, John, Dyron, Amanda, and Zack. Very professional and cordial! They were concerned about my situation, explained the procedures, and answered all of my questions. Great Group!!! Installed HVAC system and fixed Plumbing problem

I would have given five stars if it wasn't for the fact that I had a hard time getting a receipt. After several phone calls and, speaking to a home depot, and best care representative. I was sent an email that sent an invoice that said that I had a balance due. They wouldn't provide a proper receipt that showed detail billing and a breakdown of the cost of the water heater, parts, labor, or military discounts.

However, Aaron gave me a great assessment of what needed to be done, and the qotes for the service plans. It help me to make an informed decision. The service technician's Kurtis, and James were very knowledgeable, polite, and professional . I had a same day installment, in which was done in 31minutes. They communicated to me what was being done, and what needed to be done to maintain my unit.They cleaned up, and removed the old heater. They did a fantastic job, and for their service alone. I would recommend . Your receipt process needs work.

Chase Embrey was exceptional. Honest and forthright . Responded quickly, He explained every thing clearly ,diagnosed and fixed the problem. Courteous and professional . Exceptional Technician.Fair pricing.Highly recommend.

Rudy came out today to replace our thermostat and service our HVAC. He was professional, polite and did a through/great job. I would highly recommend him to anyone in my neighborhood looking for someone that needs their HVAC serviced and/or repaired. I could tell he works hard and cares about the customer.

Thank you so much to Mr. Rudy Snow for his EXCELLENT, professional service call tonight. Going forward if there is one particular person I could request for all my tech issues it would def be this man. I KNEW there was not an issue with my unit I had been told earlier today. Thank you, Rudy
The McLemores
Arab, AL

Update (11/15/2025): I have received our refunds as of 11/14/2025.

Update (11/12/2025): Best Care and I touched base on the situation. They offered to give us the surge protector for free as an apology for this whole situation, but we had already gone with another HVAC company. That being the case, I would give them three stars, *but* now we're in the ordeal of trying to get refunds from them for the two parts we paid for at the beginning of October (blower motor and surge protector). I just called their office. The receptionist told me that the blower motor is listed as returned, but she didn't know anything about the surge protector and was waiting to hear back from the parts coordinator. Best Care is having me wait for the blower motor refund until they get their refund for the part, which is understandable in a sense but one might also reasonably ask why they would make me wait for over a week (as of now) to get a refund for that part. With respect to the surge protector, I really don't understand the wait because they had it in stock (from what I'm aware) this whole time. My conclusion from all this so far is that their parts coordinator is quite bad at communicating with customers, and, while I'm glad to hear that process changes may be put into place to help with communication, they don't appear to have been implemented yet.

We became aware that our HVAC has been out of use since October 7. A technician finally came out a week later. It took Best Care a week after that to figure out whether the part we needed replaced was still under warranty. At that time, we were told that the part we needed was in stock, but when we were finally able to pay for the part on Oct. 16, we were told the part was going to have to be ordered and they couldn't get us on the schedule to have our HVAC fixed until the part is delivered. We have now been given three dates for the part to be delivered and then told simply on each date that there's a new delivery date.

So many of our friends and family are astonished that it has been nearly a month since we started this ordeal and we still have no central air or heating.

This may all be due to a supply issue, but I wouldn't know because I've never been told. What I do know is that we've had little to no explanation from Best Care of why this is happening, and we continue to live in a house that is getting colder and colder as autumn progresses.

Also, there's been more than once when I've called and asked for an update, been told I'd be called right back, and then I was never called back.

Supply issues may go across HVAC companies, but I'm currently giving them 2 stars for lack of communication and no understanding other than polite "I'm sorry"s. (To their credit, they've always been polite in person and on the phone.) And since they required payment of parts up front instead of at installation, we're currently in the hole for these apparently still nonexistent parts.

I would go with another HVAC business in a heartbeat if I could go back.

Shadia S. Is the best technician ever! She was quick, efficient, knowledgeable and above all she was courteous. I hope that if something does breakdown she will be the technician that is sent out to fix it.

John and Gabriel did great installing My HVAC system this past Saturday 07/19/2025. They both worked hard and were very creative while dealing with the elements. I'm pleased with the well-done job👍🏽 performed by both Technicians.

I had this contractor out through my home warranty company. They lied about my coverage. The service technician wrote in the report that my issue was pre-existing, so of course, my home insurance denied the claim. They then tried to charge me an outrageous amount. I cancelled the request and requested a different company through my home insurance which ended up saving me $4200. This company also has a promotion going on to get people to leave good reviews. Beware of this company! Go elsewhere!

My experience with Rudy Snow was great. He walked me through everything that he was going to do. He doubled check everything before making a decision. If my AC goes out again I’ll make sure to call the same company.

I had a Repair Technician by the name of Rudy from Best Care come to service my unit this week. He was one of the most professional and knowledgeable techs that have come to make repairs. He explained what he was doing and gave me an opportunity to ask questions.

Zackery was super nice and did a fantastic job!!! He figured out the issue with my hot water heater water leak (water all over the floor) within minutes and was able to repair it. Thankful that he had the knowledge to fix the issue, as I have family visiting with in the next couple days so this had to be fixed. Highly recommend him for your service needs!!!

Cam did a great job. He was able to diagnose and repair the issue quickly. He also was very helpful in explaining exactly what was happening and other options for enhancing the system. He was both professional and friendly and I really appreciate the excellent job he did to get my system back working so quickly.

Nov 6 2025, Rudy came out to service both my heater systems for their semi annual maintenance check up. He did a comprehensive check. Did a good job and was knowledgeable/ professional and courteous.

OCT 2025
Shedia did a great job identified the problem and resolved the issue great service and very knowledgeable/ professional