HVAC reviews in Madison, Alabama

I purchased a new split unit for my mobile home not quite 3 years ago.they did a terrible job on the inside unit and never came back to finish my wall.I contacted them about 3 weeks ago and set up an appointment because my unit seem to not be cooling like it should.the morning of my appointment,I was contacted by the technician saying they had a influx of calls that morning and would have to reschedule me.so I had scheduled my appointment several days before and they decided to put everyone that had called that morning ahead of me.i found another ac company that could come out that same day.as it turns out,I have a Freon leak.i also found out that the unit best care installed is a 2 ton unit inside and out.I specifically told them that I wanted a 3 ton unit.i was told by another AC company that a 2 ton unit that I payed $6,500 for is to small for my mobile home,the return they installed is also to small.it should be a 20x20 or bigger.they installed a 12x26.I’ve had Freon put in this unit twice in the last 2 weeks.i will contact best care on Monday since my unit has a 10 year warranty.i would not recommend best care home services to anyone.if my unit is repaired,its still to small for my home.now im faced with spending several thousand dollars for a new 3 ton unit.

Kevin came out quickly and was very professional and responsive to evaluate what we needed and make good recommendations. Tyler’s crew did a fantastic job with the installation. They were efficient and thorough. We very much appreciate everyone involved in getting our new unit up and running!

My technicians, Rudy and Kamron, were truly exceptional. They swiftly diagnosed each issue I faced and crafted effective solutions that resolved every problem. Both gentlemen were not only professional and knowledgeable but also courteous and respectful of my home. I wholeheartedly recommend Best Care Home Services and their outstanding team of technicians.

Zachery came to our home and repaired a P-trap under our kitchen sink. He did a great job by replacing all the drain pipes and connections under our sink. He did it quickly and efficiently. No leaks after the repair and we are very happy with the price also. We will be using and recommending best care to everyone we know.

Kameron was great with his inspection, let me know the deficiencies on my hvac unit and gave me pricing options for fixing them. But he was very friendly and was willing to move his schedule back an hour so I could go to my medical appointment. Definitely a great professional.

I’ve had great luck with Best Care. The technician they sent, Shedia, was extremely informative and professional. She really knows her buisness. There wasn’t any pressure for services or equipment, just facts and a list of options.

Poor customer service experience and still waiting for this company to repair the issue . Purchased a brand new unit from this company within the last year. Noticed a leak in my pantry which in underneath the AC placement. Reached out to the company last Monday and their repair man arrived and advised as soon as he looked at the unit that the installer had not properly secured the unit causing this leak. We have called multiple times to the office and gone in person to have someone repair the leak in an effort to prevent mold from setting in. The leak has now become worse and we have received no additional correspondence from the company on the repair. We were actually advised that we were second on the list behind a customer that had a working unit, no potential for mold, but simply needed some stairs built to access his unit. It’s very disheartening because the unit is still not functioning properly AND everyday the leak is not repaired puts our three small children at risk of inhaling black mold. Which in turn means we will have to pay out of pocket for the damages caused by this companies negligence and then sue to recoup our funds. I would advise anyone to make a different choice before using this company. As we were blindly pleased until their lack of quality workmanship, customer service and just over all professionalism was exposed.

Update: Jan 22, 2024

After almost 5 months my home has finally been restored to its original state from the damage caused by Best Care’s negligence. What should have been a simple claim filed to their insurance provider to resolve the issue..turned into them searching for several weeks and calling different insurance companies to see if they even had insurance. I would HIGHLY discourage anyone from using this company unless you have money to throw away in the event they provide you with faulty work and poor service.

We didn’t receive even so much as an apology for their negligence.

I'd like to thank Best Care for taking such good care of my AC system. Kam was very professional and punctual with identifying the problem. They needed to order a part. Rudy was able to accommodate my scheduling needs and complete the install, and I'm no longer worried about freezing temps!

Our HVAC unit went out and our home warranty service offered a refurbished repair option. When Kamron came out to do the evaluation he fully explained what the issue was and inspected the whole system. My husband and I felt much clearer about what happened, and why before he left. The next day (today) Kevin came to the house to give us all of our options. He discussed the various systems, pros and cons of each, and ultimately we decided to replace the system with a more expensive option than just making the basic repair. Both Kamron and Kevin took the time to explain fully the issues and benefits of all repair options, so we are comfortable with our final decision. Thank you for having people on your staff who care enough to make sure your customers are making informed choices. They are representing your company at the highest level!

Now that the unit has been installed, I can report that Travis, Gabriel, and the third member of their team, whose name I regretfully didn't get, did an amazing job of quickly, and professionally. We are back in temperature and humidity controlled bliss. Thank you for taking such good care of our family!

This review is for Colin and James in Huntsville, AL. They installed a new hot water heater. They were fantastic! Very professional and courteous the entire time. They helped me move some of the items in the way of the tank access since I couldn't lift them myself. I thoroughly enjoyed talking with them and they answered all of my questions. Highly recommend them for their knowledge and efficiency. They made sure I could access the emergency shut off valve and went above and beyond. Dee who coordinated and scheduled my installation was so helpful. She worked with me on all aspects of the installation and called with statuses and any changes to give me a heads up. This was a very positive experience!

I recently had my unit checked by Rudy, and he provided excellent service from start to finish. He was efficient, friendly, and very informative throughout the entire visit. Rudy took the time to explain what he was checking, what he found, and what I should look out for moving forward. His professionalism and positive attitude made the whole experience easy and stress-free. I truly appreciate his work and highly recommend him for any HVAC services!

The guy that did my leaked shower his tool battery died and he had to cut a hole in my Sheetrock with a pocket knife then he left and the water temp was mild warm. Not happy and they screws me in the price. Bought cheap shower head and faucet. Will never use them again paid over 600. It was a joke

We previously had a Trane system installed on a home we recently sold and had a great experience. Naturally, when we purchased a "new-to-us" home we wanted to make sure the HVAC was in good working order. We signed up for the bi-yearly cleaning and maintenance service. Our technician, Kamron S., was professional and thorough in his assessment and cleaning of our unit. We enjoyed his upbeat personality and also his knowledge of our HVAC system. All is in working order and we are confident we will be warm this winter. Thanks again Best Care and Kamron.

Kamron was awesome and informative and quick with the repair. My heater went out last night and inside temp dropped to 50 degrees. They got a call from me at 830 and had my heat fixed and running by 1145. Thank you guys

Company had to come back out because HVAC unit was still having issues. Shelia was out technician and is absolutely amazing.

She was knowledgeable and courteous. She spent hours I. The cold doing a complete analysis to assess what the issue was. She went above and beyond.

After she discovered the main root of the problem she offered the solution. A part had to be ordered so she processed that and returned to install once it came.

She reminds me of what great customer service should look like.

I purchased two toilets from Home Depot and paid for installation services. Best Care Plumbing called me on Friday to schedule an appointment on Monday. I was originally told that my appointment would be some time in the afternoon so I left work early. I made three phone calls throughout the day to confirm my appointment and was told I was still on the schedule. Around 4:00, I received another phone call saying I needed to be rescheduled the following day. I had two damaged toilets so I was in an emergency situation. I explained that the company and they said they could have someone install one toilet Monday and then the second one Tuesday. I measured the distance from my wall and assumed I needed a 12 rough toilet. When the rech came, he stayed that I nerfed 10 rough toilets and that a 12 couldn't be installed. I returned both toilets to Home Depot and purchased the 10 in rough ones. Since my appointment had been rescheduled, I ended up having to use another vacation day to be home for the installation. I contacted Best Care this morning and was told a tech was on the way around 8:00. The representative then corrected her statement and said that it would actually be between 1:00 and 5:00. I was overly anxious since both of my toilet tanks had cracked. I made three calls to Best Care because I was receiving no type of communication but was told I was still on schedule. Finally, around 5:30 someone showed up to install the toilets. I inquired again about the rough on measurements before installation started and the tech said that since the rough in measurement was approximately 11 inches from the wall, the 10 rough toilet was the correct selection. After installation was complete, I noticed there's a 3 inch gap between the toilet and the wall in both bathrooms which looks very strange. I am a bit concerned that I don't have the correct size. I gave used two days off work trying to utilize this company and I'm still not sure I made the best decision. Their timing and communication alone have me very reluctant to use their services again.

Kameron made sure we knew when he was to arrive. He spent a good solid hour plus trouble-shooting the problem and presented me with great solutions. He checked to see if the part was covered under warrenty and was able to let me know about that. Great feedback and followup.

We had a great experience with Nathan Embrey! He did an excellent job explaining all of our heating and AC issues. He also is good about educating you on how your heating and Ac system works. He also makes sure you don’t have to spend unnecessary money for repairs. HVAC technicians of this caliber are few and far between. We would highly recommend Nathan to anyone.

Kamron did an excellent job repairing an E-1 error on my Lennox mini-split. He provided excellent customer service and explained the issue very well. I appreciated him asking for permission to walk freely around my home. Most service techs do that sometimes, and that's off-putting. Kudos to Kamron.

This is the best hvac company! They are honest,trustworthy,&hardworking!

Best HVAC business in the area! Call them for all your home comfort needs!