Home Services reviews in Montgomery, Alabama

Military families: STAY AWAY. Never again. As if moving isn’t difficult enough, these people make it an absolute nightmare. Thousands of dollars more than the competitors for this? Scheduling conflicts lead to them charging us an additional 575 dollars for the next months rent when they were the ones who couldn’t pick the containers up. When I called to correct the issue, the customer service rep was so disgusted with the fact that I wanted them to refund our money. When I explained to her that it wasn’t a conflict on our end, but theirs, she got so agitated that you would of thought it was her money that she had to pay back! When I finally convinced her to process the refund, she informs me that it will take 3-5 business days to process! Please don’t use these people for your moving needs.

I am editing my review from 1 star to 4 stars. They had originally given us incorrect weight tickets of around 1000 lb for our entire household (for military this = sad amount of reimbursement as it should have been closer to 5000 lb) and we had a terrible time in August trying to get this fixed with no resolution. It is now November, and they finally supplied us with corrected weight tickets. Thanks to the MVP Corinne K. in customer advocacy! (I would give 5 stars, but this took quite a long time with much stress as we were afraid we would have gone into debt without this reimbursement.)

Both young men were very nice and explained everything to me. Thank you for such kind service!

I wish I could give ZERO stars. Customer service sucks. I would love to say I would reccomend over other providers because they do have a few perk however the customer service over rides all of that for me. The fact I said do not charge my card and they did anyway really concerns me. Not the best way to do business. I have uploaded the phone call on YouTube. You can clearly hear me tell her no dont charge my carn please just explain everything to me first. It is a nightmare! Then they act as if the clients are the problem.

I’m no longer pleased with this service. I have had to contact customer service and they are unprofessional with long hold times, they have messed my account up and constantly charging my credit card after already paying hundreds of dollars already. Then their collections department have contacted me was unprofessional. I’m to the point where I would like to cancel everything and go with another moving company. Nothing has gone smooth with this company. I’m on a crunch already with an apartment I have to be moved out of already. Each day I call this company between customer service and billing nothing gets straightened out ever! Will never recommend or use this service again!!!

Problem: When my 2 large containers were returned to me, they were returned with mice pellets and now at least 1 mouse in my house.
Response: When I call CS to inform them, CS said she will make a note it. Really!
My story: I was excited about the convenience of using PODS although it was expensive, it was convenient. Bringing and picking up the containers, all went well. That was in April. Redeliver went well as well the dropped them off. Upon opening pellets were all over my comforters. 😥
Also returning the last pod, no availability until the end of next week.
Correction the Pod will not be pick up until July 9, 3 weeks away from today.
Don't use them. I guess they dont what their warranty covers either:
XN Financial Services, Inc. insures PODS Enterprises LLC. for Commercial Inland and Worldwide Cargo Marine Insurance Coverage under policy 3-150-1-0000, with a policy effective date of January 1, 2022 until December 31, 2022. The effective dates of coverage on the above-referenced property are April 15, 2022, to July 9, 2022. We received a claim for damage to the property mentioned above on June 21, 2022. UNIRISC, Inc. acting on behalf of XN Financial Services, Inc.

Due to the fact the damage to your personal property was caused by the infestation (rodents), we refer you the exclusion number 9 of the insurance policy which states: Wear and tear, marring and scratching deterioration, hidden or latent defect; nesting or infestation, or discharge or release of waste products or secretions, by insects, birds, rodents, or other animals. With this type of risk, not being a Covered Cause of Loss, we are unable to indemnify you for this claim.
Why tell me to use if it, it I can't

I liked the overall service! I would use it again in my next move.

A zero is too high for this company. My personal things were put in two storage containers 6 years ago by a business that cleaned up our water damaged house. Five years ago that business we got to do the clean up went out of business and the two containers were taken out of our yard with my belongings and without notice. I am not allowed to have access to them because I don't have the pin # to the account. Five years ago, we got no help from the local business or main company. We tried to get everything take care of then and couldn't get in touch with the business that worked originally with us and PODS would only talk to the original business that was no longer in existence.
So, skip to a week ago I get a letter that informs me of the amount that is owed on the two pods since 2016 and will be put up for auction at the end of the month. I am a third party and have tried to work with this company - I called and asked about the letter and was told it was a mistake and I shouldn't have gotten it. Yet, six years later I am still not allowed to get my families' things that are still in the storage units. So, I was told that nothing could be done and my things would be sold at an auction on 29th of this month. So, if I paid the $26,692 that was owed by the other company that contracted with Pods originally, could I get my things with no PIN #? I would just like some help and it seems like no one cares at this company. There needs to be some way to work this out. I would like to try and get some help with this because it was not my fault the other business did not pay - but you would think it is.

The POD rental gave us extra space to temporarily store items until we could go through them and donate them. Pick up and delivery was seamless. The driver(s) called before delivery and pickup. I appreciate this type of customer service and it helped us plan our day.

Please do not use this service. Highly unprofessional. Customer service will have you on hold for over an hour without answers. Service is unreliable and do not arrive on scheduled timeframes. Buyer beware. You’ll be on your own with this company. This location kept giving me different pickup times all day and never showed or contacted me. Wish I had read the reviews first. The only info I received was a driver’s name of Orrin who never showed up. Shame on you for treating customers in this manner.

Everything went smooth until the delivery of my stuff. I got my POD a day later. I waited all day on my delivery day only to find out that I had been rescheduled. No email, not phone call, or nothing and was basically was told I hade to deal with that.

The best part of the experience was the ability to pack my stuff and store it in a PODS container and not have to rush to load it in a two day window. It was so much easier and less stressful.

Brandon did a great job dropping off two pods in a tight spot at our house. Thanks for the professional service!

The whole process was quite simple. The pricing seemed a little steep at first. But having the time to load yourself, and having professional movers take care of the transportation became a no Brainer. This company seemed to go out of their way to ensure the moving experience was painless. I would recommend them to all my friends and relatives. Well worth the price.
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My experience with PODS was awesome. The customer service representatives are unmatched. The drivers are prompt and professional. PODS Moving and Storage is great for local and long distances. I received all my items in the POD without damage upon delivery. Great investment!!!!

MOLD MOLD MOLD!
First time using PODS Moving & Storage
The driver failed to inspect this pod before delivery on (04/18/2024) POD#42764BX
I specifically asked before ordering if these POD containers had moisture issues! Only to be told no.
There is mold on every 4x4 post, you can’t miss it!
At the time of ordering, I arranged 2 weekends to get EVERYTHING moved out. Now we have only one weekend to be out.
I still haven’t received a replacement pod! I’m still out the initial charges! Even if I wanted to use another moving/storage option, this MOLDY UNUSABLE/UNSAFE POD is STILL blocking my gate and my driveway!
Moving forward, I will have to pay another month’s rent AND utilities! Who should pay for this???
I requested on my most recent phone call to PODS, the least they can do is hire movers to help us get moved out on time with NO response yet.
In customer service, a LITTLE urgency goes a LONG way in keeping your reputation positive.
Not only did PODS cost us time and money….PODS PUT OUR HEALTH AND OUR PERSONAL PROPERTY AT RISK. This is TOXIC MOLD!
Update: pods delivered a replacement container on (04/23/2024) 4 DAYS AFTER BEING NOTIFIED OF TOXIC MOLD then “tried charging me for it several times OVER and OVER AGAIN” but refuses to acknowledge additional damages incurred i.e.- additional rent+utilities caused by lack of prompt service/inspection, wasted time dealing with a shady business, toxic mold exposure.
No one from pods will contact me regarding these additional damages.
I’ve demanded a full refund and removal of the replacement container, as I’ve yet to use this service.
UPDATE: April 26th, Pods continues trying to charge me, no one from senior management has contacted me to reimburse for additional damages!
Sick poorly ran company! Save yourself the trouble. Please don’t use them!

I sold my home in Alabama and needed to move and store my goods until I could find a home in Tennessee. My PODS sit in their facility for 6 months until I purchased my new home. The PODS were delivered at the perfect time for my hired muscle to unload. We had no damage to anything. All the drivers were extremely courteous and professional. We would definitely recommend to all and will use again if I need to move in the future.

Each of the drivers involved in the delivery, transfer and final pick up were kind, considerate and professional.

Absolutely loved my experience with PODS. It was super smooth. Loved that with each drop off and pick up it was the same person/crew, just made everything much easier. Everything was super clean. My stuff was well maintained within the POD even after being transported from Alabama to Nevada. Would definitely use again if I need to and recommend to anyone who is considering using them!

Nothing but issues!

The first POD had a leak and we experienced mold. POD was switched, informed them the POD is rocking and not on level ground, they told me that we would have to pay for the driver to correct his error. How is this not apart of the delivery process for safety???

Horrible experience. We scheduled a pickup from Dallas and had the POD kept on our land in Alabama while we looked for a house to avoid storage costs. Turns out this ended up costing us a lot more money. They consider picking up the POD and moving it 1.5 hours away to be a "long distance move." It would have been cheaper to keep it in storage in Montgomery and transfer it to storage in Birmingham and then have it delivered to the house, but how in the world would I have known that? No one explained this when I set up the initial order. I will not use PODS again, we would just go ahead and hire movers to get it all done in one fell swoop.