Constraction reviews in Anchorage, Alaska

Their employees are thieves, they take things that they think you will not notice like food. They come when you're not home, at 8pm to work on a job they haven't touched in days. They tell you they will never arrive after 5pm, to your surprise they will be in your home late at night. Do not trust them in your home alone, always be there if they are there.do not allow them to use your key in a lock box. Not trustworthy.

Trent and the team at Taylored are great to work with!

These guys did an amazing job they had to go through the worst things I’ve ever seen a lot mold built up in my moist damp grungy basement and were able to kill all the mold in about 4-5 hours and it looked almost new down there. Best mitigation I’ve ever had and very professional workers.

They were very professional and were on time. John did the work and was always friendly. During the Covid he always wore a mask. Gordon is who I went through to set everything up. He was also very good. They did great work.

Taylored Restoration has done several jobs for me and the have all turned out fantastic. I would recommend them 100%

I am beyond frustrated with this restoration. It has been five months since my ceiling caught fire. I have been patient and understanding. But now I'm beyond frustrated, the work is half done and today the painter and floor guy were supposed to be here and finish, only a closet was painted nothing else all day.I know this review and all other negative reviews will be removed tomorrow but I hope someone thinking of hiring them changes their mind.

We had a water heater burst only a couple months after moving in to a new house. The home warranty company replaced the W/H after two days and Taylored had the flooded area dried out after a week. This is the second time I have used them and would use them again.

We were selling our Condo in Anchorage and the inspection found mold in the crawlspace. Taylored restoration was contacted on March 11th and the job was completed on March 20. They were very efficient and the all aspects of the job were completed in a very short time even considering the closures that were taking place with Covid 19. I would highly recommend their services.

Our house caught on fire in the early morning when the family was sleeping, the house was full of smoke. Taylored Restoration did a great job getting the smoke smell out of the house and cleaning the film off everything! They made a stressful situation easier to work through. Highly recommended!

Taylor restoration was called in to re-mediate a septic back up. Teir personnel were professional and repairs were completed in a timely manner. The project was quite extensive but Taylored did their best to complete the work with minimal disruption in our house.

One of my rental units suffered a flood and caused significant sheetrock and flooring damage. Taylored arrived within 2 hours, had the unit dried out and began demo in just a couple days. There was asbestos in the unit which necessitated abatement. Taylored handled this as well. The final product was far superior to the unit's previous condition with excellent sheetrock work, paint, trim and flooring.

I struggled with a chronically leaky bay window for 7 years. Summer after summer I worried that heavy rain would damage my window, walls and floors. Summer after summer numerous contractors weren’t that interested in spending time to investigate the puzzling cause of the leak. I was resigned to installing a new window with possibly a new set of problems. Then Gordon Sanders from Taylored Restoration spent the time necessary to find and fix the cause of the leak. Now that October rain, wind, and hail have tested my bay windows to the max I know my home is secure. I thank Gordon and Taylored Restoration for adhering to the company’s stated mission for cost-effective customer service.

While traveling in Oregon and Utah this year my rear deck with roof collapsed. (See picture) One week later Taylored Restoration responded to remove old wreckage and rebuild my deck with roof. They took care of all sub-contractors, permits, material, anything needed for the restoration. Gorden Sanders was incharge of the job and he did a great. I have nothing but good to say about this company.

My condo burned down, and the 2 units above it as well. Taylored restorations response was amazing in time and quality. Within 2 days of the incident, they had contacted me through my insurance, and began reconstruction right away. They were able to rebuild the condo and structure itself within 6 monhs, and down to the smallest detail was amazing work. I cannot thnk them enough for what they did for me.

Thank you Taylored Restoration including Project Manager extraordinaire Andrea Phoenix, billing wizard Heidi Dunlap, Andrew the the sheetrock superstar, and Kevin the keeper of the flooring, and the dry out guys whose names I don’t think I ever got, but who out-plumbed the plumber and stymied the leak until i could get someone to come back out. Such a great experience. They walked me through the process when my insurance company left me in the dark, and made it easy to pay, even when I used the wrong card. Heidi voided the payment so that I could provide a more appropriate payment method, and was willing to give me additional time to come up with the money if I had needed. They were very accommodating about doing extra work- little corrections that I had wanted to take care of but didn't think it was willing to call a tech out for. Very very impressed.

I recently had some work done to my garage. Mr Doug was initially assigned but was off this week, regardless, he was able to fit me in this week right away.

My project was then assigned to Fred to fix half of my garage since the drywall on my ceiling came down. Luckily the drywall and insulation was held up by a bag and the garage door bar or it would have been a mess. He started on Monday and finished on a Wednesday and the work was outstanding. He kept me updated and shown me what was completed each day, very professional and even gave me some advice on what other little things I should do to fix some things. I can’t tell you how stressed I was with this mess that was unexpected but couldn’t believe how fast and professional Fred and your company was to be able to fit me in and complete the job in a few days.

I was very happy with the job Fred completed and I’m sure the work that he completed on other jobs were outstanding too. Thank you!!!

We have used Taylored Restoration twice for home issues. One flood and one carpet cleaning. They were absolutely wonderful and responsive on both occasions. The billing to our insurance was seemless and our home was back to normal in less than a week. They are absolutely the experts in this field and will call again for both remodeling and restoration.

Taylored Restoration will give you an estimate and draw up an agreement only to Come back not only once, but twice after the project has started to make it “cheaper”. Less expensive flooring in the situation I’m referring to, not only once but after the project was started came back a second time with an even cheaper option.

Taylored will ONLY out one coat of paint on your walls

Taylored will NOT do any matching for transition strips from vinyl flooring to next

Taylored WILL leave cabinets unfixed to walls an unleveled

Taylored says they will send a final cleaner, however none of the ceiling fans in house were cleaned, cobwebs in the corners of ceiling from dust collecting, not a single window cleaned, adhesives left to the flooring from when they covered them to protect them

Only came in 7 weeks behind schedule & hear nothing but complaining coming from project manager Brian. Throughout the project I was monitoring for out of state friends, Brian (the project manager) treated me like literal garbage, abusive language towards his staff and customers, has a superiority complex, sucks at customer service & could clearly care less above finishing project in a timely and professional manner. A complete jerk!

I hope everyone at Taylored has to deal with a project where someone like Brian is their contact so they can see the level of customer service they are allowing their brand to represent.

Needless to say, if you’re able, save yourself the headache and go with another company.

There was only a single person doing the majority of the installation work. Was expected to do sheet rock, paint, trim, plumbing, electricity.

Essential the house was left abc competed with the bare minimum to finish the project.

Kitchen sink was left not completely hooked up and has a leak.

I have had two separate experiences with Taylored Restoration's staff over the past several years. In both instances the staff has been prompt, professional, and communicative. The employees I have dealt with not only had the knowledge and skills to do the physical part of the job, but also had the equally important skill of great customer service! Patience with my many questions and a calming, competent presence in the face of a stressful experience for me as a homeowner are two of the things that come to mind when I think of Taylored!

Taylored Restoration did a great job on our burst pipe. They were a recommended contractor with USAA insurance and did a fantastic job. We had our heat go out in one of our zones during the cold spell and the pipe froze. When we got it unfrozen guess what, the pipe was burst in 4 different places. We had a plumber come over and fixed the pipe. They then came over and cleaned up the mess, then restored it to a better than original condition. They were in contact with us and let us know what was happening and when they would be over to do the work. I would recommend them to anyone that has a problem that they can solve. Very satisfied with their work.

To everyone who suffered damage to their home from the November 30, 2018 earthquake, I want to let you know my experience with Taylored Restoration. I was fortunate that the damage to my home was mainly cosmetic- cracks in the sheet rock around all the numerous doors and windows. I did suffer water damage along one wall in the living room from flashing that had pulled away on the outside. ( The roof was under warranty from the roofing company so they repaired the flashing but not my wall). Despite multiple calls to various contractors and repair people, I was unable to get anyone to come out and give me an estimate until I contacted Taylored Restoration. I explained that I realize my damages were not as severe as many other homes but I still wanted them repaired and that I was not in any rush. They sent out Doug Steffans to estimate the length of time needed for the repairs and quote the hourly/material cost. Eventually, I did get 2 other bids which were less costly but Doug Steffans went through each area in my home thoroughly explaining what needed to be done. I felt that Taylored Restoration had the best plan although it would be more expensive. When it came time for my job to be completed, their employee Andrew Villarreal called me on a Sunday so he could come over to see the areas needing to be fixed starting that Monday. What a nice, conscientious, meticulous, courteous person.He asked when was the earliest he could start each day. I told him 0630-0700 start was fine with me. He kept me posted about the work in my house and the cost. His masking of the areas not being plastered/painted was impeccable. At the end of each day, he made sure the work areas were clean.There was no stray paint or plaster on any of my furniture/floors. It took 2 weeks the work to be completed. It was well worth it. At completion, Andrew went through all the areas and what was done. You cannot tell any damage occurred to my home from the earthquake. Andrew is truly an artist . He takes great pride in his workmanship and it shows. My home looks so much better now than when I initially purchased it 24 years ago thanks to all their work and recommendations. Debbie Petersen, who manages the office sent me a detailed invoice at the completion of each week of work. What a lovely person to talk to. She was very helpful and efficient. I recommend Taylored Restoration highly. I have already recommended them to 2 other colleagues who need work done in their homes. I would definitely use their services again if the need arose. The saying " you get what you paid for" is true. They have exceptional service, workmanship, and staff. If quality matters to you, go with Taylored Restoration!