Constraction reviews in Anchorage, Alaska

After our house fire the Taylored staff were compassionate and sensitive to our needs. They exhibited patience as we took in the full extent of the damage to our belongings. They were respectful with everything from restoring the items we selected to disposing of the items we chose not to restore. They even set aside several boxes of items that were undamaged for us to retrieve.
The financial portion of our experience was not so great. It is a very long story and all I can offer is if you are working with Taylored make sure you check in with them frequently keeping them informed of your insurance claim process. Expect to do all the paperwork and to be the middle man between your insurance company and Taylored. This way you will not be left with a large bill to pay.

The professionals at Taylored handled every detail of our flood and made working with our insurance company easy. We appreciated their expertise, advice and efficiency. They were recommended to us by a neighbor and we are happy we chose to work with them. Highly recommend!

I have worked with Taylored Restoration on numerous occasions over the past 7 years -- they're detailed, responsive, and do excellent work!! One situation involved a mass flooding at a transitional housing property in the dead of winter during an extremely cold snap. The Taylored team was on site immediately, and within an hour had stopped the flooding at the source, begun the process of remediation, and secured the area. They were a true blessing in a crisis situation! I've also worked with them in the area of philanthropy, and can say without hesitation that Trent and his team are true supporters of our community! Whether it be an emergency or a regular contracting project, you will get nothing but the best from Taylored Restoration!

Taylored has done a number of jobs for me and they always do excellent work. This most recent job was installation of two windows. The workmen were pleasant and did a great job and Leif bird dogged the window company to make sure I got my screens (thank you, Leif).

I especially like that I can always get a hold of someone and get a prompt response.

We had a water damage during the storm and those guys did a great job! The owner Trent even called and checked on us to make sure we were happy with the work and timelines!

Very friendly office and field staff. The crew(s) cared for my home as their own, and as requested, they kept constant communication every time they entered and left the house. Job details were given with plenty time to be reviewed, questions to be answered, and changes to be made. Even through some bumpy issues with suppliers briefly stalled the job, they did not hesitate to keep me up to speed on delivery dates and service times. They were very patient with me as well. Jen was amazing, Gordon was very informative, and Monica did a wonderful job handling the supply issue. Thanks Again, I will be doing business with Taylored in the future, for non-emergency work next time! :)

My condo was damaged in the Nov 18' earthquake. Taylored restoration took the initiative to handle 100% of the necessary repairs to get the condo back into condition, however the condo looked even better after Taylored came in and did repairs. I was very impressed. They did an amazing job, The home even had that "new home" smell. It wasnt a difficult process either, The contractor already knew what needed to be done just from a 10 minute walk through. Theyre so quick to get things started I was surprised when the contractor called me to ask, "What color do you want the new paints to be?" It felt like I was being catered to a new home. It was an good experience. They work with your homeowner's insurance as well. They have a great office team and a great crew. Doug was my contractor, and I hope its him next time too!

Avoid at all costs. Dealing with Juan was difficult and time consuming. His communication was unprofessional and I will never use this business because of how he deals with customers. We had a flood in a rental that we own and after agreeing to use his company I asked when the work would be completed, his response “it’s done when it’s done, we have so many other jobs right now”. Insurance covered his charges which amounted to over $11,000 for just mitigation work (they are beyond overpriced - you should see all the small charges they write on the bill). Luckily, insurance payed them but until they were issued a check I was regularly harassed by phone and email. I asked him to be patient but he was not and threatened to charge me additional money. The insurance company took care of everything and paid everything he asked for but dealing with tailored restorations from start to finish was just a nightmare. If I could do it again, I would have went with TCM, better quality work, better reviews and much more reasonable.

I returned from out of state to find out I had a disaster at my home. Taylored Restoration was called and immediately responded to get the major damage from a flooded house cleaned up. It took several months of work due to the magnitude of the damages to complete the work. During this time I had many of their staff in my house working every day. I must say that everyone I dealt with were professional and knowledgeable in their various work areas. I highly recommend this company.

We have used Taylored Restoration services twice, once for water damage and once for earthquake damage. Each time they were professional, up front about costs and extremely timely in their response time. They gave us confidence the work would be done correctly and coordinated the entire water damage project including with our insurance company.

We are SO pleased with Taylored that we recommended 2 neighbors use them for the earthquake damage. Both neighbors were pleased with their services as well.

We HIGHLY recommend them and will use them again if the need arises

My name is Nancy and I was a customer of Taylored in April 2019. I can't even begin to describe the experience I had. My house, basically my kitchen suffered water damage. It took two years for someone to work on it. The previous company, which I will not name, left my kitchen in my dining room and never came back. It was left that way for a year! Finally I was asked to choose another company and there was Taylored! The customer service I received from all the personnel I encountered there made me so happy, yet still untrusting. They kept saying we'll get your house fixed! The people packed my belongings up with care and stored them. Kevin was the one who installed, painted, suggested work for the safety of myself and my home. He was meticulous and took great pride in his craft! There was another gentleman who worked on the floor and trim. He did an excellent job! Angie, Kelli and everyone were so understanding. I'm sorry if I forgot other associates names. They brought all my things back, unpacked it all and took away the paper and boxes. The ones I wanted to wait to unpack were picked up later. Thank you to Taylored as a whole! A company that cares about their customers and the job that they do!

I recently had a major water leak in my house. I was contacted by Taylored Restoration via my insurance company and was NOT DISAPPOINTED. The crew was very professional, polite and respectful while they worked. I have two kids and wife at home while work was happening and they would always ask her if they are being too noisy or warn her in advance of construction. They were always open to questions I had and were always available to address any of my families concerns.

I have been very impressed with Taylored. They came to our rescue after a terrible remodel of our bathrooms was done by another company. They repaired our roof structure,did an amazing drywall job and the tile work was very neat and custom. I would recommend Steve Rocker to anyone wanting to get an estimate. He has been lovely to deal with and has always shown my family a lot of care and respect during this time.

We had extensive water damage to our home from a failed valve. Taylored Restoration was booked for a week or two before they could get to us but we opted to wait for them and we are very glad we did. The estimating and scheduling was easy, all the trades were coordinated well, we know when people were coming and they all showed up promptly when expected. The quality of work was excellent and I'd be happy to work with them again.

Really disappointed with the service we received. At first we thought it would be good, and they were on the ball, HOWEVER; We were asking for estimates and after their evaluations and several weeks of radio silence we received their estimate at more than double what was a “ballpark” estimate for their services. Since they charge a percentage of the estimated cost and make you sign in advance, we were pigeon holed into paying an enormous amount for them to put together and estimate. I get it? They work with insurance companies a lot but I was very upset by the cold and unprofessional way they handled everything. Avoid at all cost for large projects if you are shopping around.

This team was hired for a significant black water remediation. This team accepted the job, coordinations were made promptly, access to property was secured, but they opted to delay an emergent 1-2 day job so the entire team could enjoy the holidays. This type of decision potentially caused significant problems for the tenant and owner- the work order was promptly terminated. Not impressed, and recommend looking elsewhere.

They picked my couch and chair up to be cleaned and both young men were very courteous and friendly. When they brought them back they looked and felt great. These pieces of furniture are white and 20+ years old. They did a fantastic job. Reasonable pricing.

Called them just now to get a quote and the person on the other line didn't even gave me a chance to explain before hanging up.. Worst customer service line I've ever experienced.

Taylored Restoration helped me through a stressful basement leak with calm confidence and professionalism. Their team quickly assessed the situation, clearly communicated the next steps, and connected me with a reliable plumber to address the root issue. They also expertly handled the moisture mitigation caused by the leak, preventing further damage. I’m very grateful for their responsiveness and expertise—highly recommend!

An extension cord plugged into an outlet on the exterior of our house caught the cedar siding on fire. Luckily a neighbor saw the flames, got our attention and we managed to put the fire out just as the fire department arrived. In addition to the exterior fire damage a good deal of smoke inundated the large double car garage. Although the single car wasn't damaged, the extensive material stored in the other stall was soaked in smoke. Fortunately, a 24 hour treatment with Taylored Restorations ozone machine, and a week with their hydroxyl machine expunged the smoke odor.
After curing the smoke problem Taylored carpenter/handyman and electrician restored siding, insulation, electrical and sheet-rock. The siding especially being no small task to tint the new replacement cedar siding to match thirty plus year old siding on the rest of the home.
Thanks to Taylored for the excellent work.
P.S. we now have a smoke alarm in the garage and are especially appreciative of our neighbors.

Honestly, I am in shock with how weird of an interaction I just had.

I called them on a Sunday at 5:00 pm, fully expecting to just be put on the schedule as my problem was not an urgent matter. I spoke to the rep who said that they had no techs available tonight and I would have to call another company. I asked if they could just put me on the schedule? He said that he had no way of scheduling me and had no way of having anyone call me back.

Very bizzare.