Reviews of local pros in Eagle River, Alaska

They were nice and set up an estimate right away. It turned out that I didn't need the work but I'd recommend them highly.

Really I can’t say anything but excellent service, knowledge, on time and so helpful and patient. Jeremy especially thank you! Don too and office guy whose name I don’t know were all polite and very fair prices.Thank you!

Save yourself the headache of dealing with these people. They are always @holes whenever I stop in to buy parts and God forbid I actually need them to repair something for me. They never remember my account or have my service record in their system. Would give
less than star if possible. I've shopped elsewhere since, without running into same issues

Based on this I hope no one uses this company. How heartless! I too have used that McDonalds for years and probably would have accidentally done the same thing the first time! I won’t support a company this rude putting people in danger with their van for an innocent mistake and then stalking them to yell? No thank you!

Very epic service. I say I need hot water thing. Next day they deliver and install. Yeppers. I highly recommend. Very good. Do the gloop go off? yessir. Does it? Possibly

Dude was insanely rude over the phone. I'm trying to explain the issues I'm having with a new faucet and he constantly interrupted me, AFTER I described the problem, saying he didn't know what I wanted.

I'd rather just cause water damage myself than deal with this guy ever again.

Had a leaking boiler. Called at about 2:45pm on a Sunday. Jeremy arrived in less that an hour and the leak was fixed by 4:30pm. Another great experience with R&S.

I have recently relocated to Alaska for my job. I just called to get an estimate to get some work done. I was met with hostility and flat out rudeness. Most unprofessional individuals I have ever spoken to. I ended up using Extreme Heat and Air and they were so professional, efficient and affordable.

I came in with an old outside water faucet valve. It was in pretty bad shape. Richard went above and beyond and rebuilt it for me. It was much appreciated. They have a customer for life.

Karl called before arriving and then showed up on time and was great to work with. He quickly repaired a leaking shower drain and communicated well during the process!

Young man was rude, not really trying to help like an older person and then acted angery I came back for the right fittings owners son was exstreamly helpful yet the other two blond headed boys well they made it to where I will never go back or give them any of my business , I'll pay a hiee rate just so I don't have to deal with the fact that I am left as if I'm bothering them if your the owner you should truly assess the hired help. You have lost two customers do to there behaver. Thank you

Thanks for coming out and saving the day. Called them up, they made some moves to get someone out in a jif. Customer was excellent and my leak was fixed. Definitely using them for future services.

I just cannot say enough good things about Jeremy at R & S Plumbing. He was extremely thorough and yet worked in a very timely manner. He explained everything clearly and was very respectful. I will use R & S again and when I do I will ask for Jeremy.

Overall Tom solved the problem by turning a dial on the broiler. 20 minutes total and after he left he called back because he could not remember if he replaced something on the unit. Be aware, Overtime starts at 4:20pm, not 5:00 like they will tell you. Happy with the results but not so much with trusting what they tell you!

I had a No Heat issue on a cold day right before the weekend with my forced air furnace. Don showed up 20 minutes later diagnosed the issue, retuned with the part and installed it. Furnace is back to making heat. Thanks for the quick response and repairs

I had the best experience with R&S Plumbing and Heating. Extremely helpful and of the highest integrity. I will call them for all my plumbing and heating needs from this day forward. Thank you!

Our heating went out it was 1*F outside and cold it the house. They were so quick to come out to fix, had parts with them. And told me how to keep it running smoothly in the future too. Couldn’t be happier!! Thank you

It was a Sunday -16 out and my furnace was out. I called anyway even though they were closed. Someone answered. I asked if I could buy a pressure switch. I thought it was the culprit. He advises me to try another thing. It worked! No money and heat at 16 below ! Thank you whoever that was!

Also broke a flame ignitor the week before, It was $42 there as opposed to $92 in town. Different brand but works great.

Thank you whoever answered the phone 1/5 Sunday!

Have used them for over 20 years. I have rarely been disappointed with the work.
I have had property managers use other plumbers with unsatisfactory results. I end up returning to R & S for quality work. As a customer you should always explain your expectations before engaging any contractor.

First, they forgot the appointment to come to my house, but when I called they sent someone right by. The technician informed me that I needed a new water heater, took pictures, talked on the phone to his boss, and said they would get back to me with an estimate. More than a week later, they have not called back. I don't think they are bad guys, but apparently they are either very poorly organized or don't really care for residential work. Now I haven't had hot water in over a week, and I'll find someone else to do the job.

December 21, 2018
Our heating system went out yesterday morning. We called this company because they installed our heating system a few years ago. At 8:45 am they assured me they would come at some time that day. We called again at about 1:00 pm and they said we were second on their list after their scheduled customers for that day. It could be after 5, for which we would be charged overtime. We called again at 5:30 pm and was told they would be at our home in an hour. They never came or called or answered the phone again.
We called another company this morning and they arrived within an hour. We are so fortunate to have a wood stove. That and several electric heaters kept our pipes from freezing. There is no excuse for not showing up or at least calling. We will not call this company again.