HVAC reviews in Avondale, Arizona

Very pleased with Gabriel and Andy coming to my home to service the A/C, furnace, and water heater, but I'm regretfully deducting one star for the office staff. I paid for three years of service in advance, and the invoice clearly stated that I will pay extra, upon completion of the work, for a dryer-vent cleanout in the spring and a tankless water-heater flush in the fall. When Gabriel showed up the first time for the fall visit, he did not know about the water heater service. That's something the office staff should have let him know about. Anyway, he came back a few days with Andy for a second visit to service our water heater, and they both did a fine job. Looking forward to seeing them again next time.

Your tec was great what really sucks is he had my part in his truck but couldn't replace an OLD LADIES AC. HWA is terrible. 118 degrees and no air until who knows when. HWA needs to work immediately on AC in Arizons during the summer. I'm not renewing.

Very nice. Explains everything so I understand what was done. Didn’t try to sell me other services or products that are not necessary! Highly recommend Andy and John!!!

AC Medics sent their technician Andy Munoz over quickly to repair our AC unit that stopped running suddenly in the hot weather.
He was very polite, prompt and knowledgeable. Andy diagnosed and fixed the problems right away. The front office was very accommodating to fit us into their busy appointment schedule. I would highly recommend AC Medics.

AC Medics are Incredibly professional and friendly. It was a105 degree day and they had to spend the majority of it in the attic, but Gabriel and his team worked tirelessly and continually to make sure our new air conditioner was installed by day’s end. Not only were they incredibly hard workers, but so courteous and kind, and their customer service from all ends was an A+. I would highly recommend!

When reading this review you have to consider that this business recently changed ownership. I signed-up in 2023 with the previous owner's staff to have a yearly maintenance contract in place for 2024. I knew that the price for the annual contract increased but it did last year too so this is no surprise. I expected similar activities to take place and notes passed on by me regarding my account/equipment to the new owner and technicians. I believe the same cleaning of the external unit took place and voltage checks took place on the whole house system as written on the completed invoice. I was not sure the exact activity was performed in this regard on the mini-split system to prepare it for the summer season. I requested mini-split service in addition to the whole house system prior to the day of service and was willing to pay for this service. The mini-split system is used in my garage periodically through the summer months. There was very little mentioned of the mini-split maintenance by the technician other than suggesting a surge protection device be added to it. It should have been noted that I have a whole house surge protection system at the circuit breaker panel when the home was built in 2020. Most homes in my community have this protection. I will assume it will be noted in any future maintenance work performed. I really liked the automation built in to the delivery of the finished work invoice sent to me via EMAIL but it lacked detail that was included in the previous owner's report/invoice that was handed to me in paper form. It may have been missing going forward because most home owners do not use it but it does supply critical historical information should the system fail in the current year. I can supply the example of the additional detail to the new business owner on request. Update on 10/14/2024..... I had my appointment from 8 to 10 AM today. Romeo called before 8 AM to let me know the technician would be late due to previous work on another job. Gabriel arrived after 10:30 AM. He started with the furnace in the attic. He then helped me replace my filters in the ceiling. This saved me time. He moved on to the flush of my tank-less water heater as it was due after the last one 18 months ago. He finished right before 12:30 PM. I'm waiting for my receipt to be mailed to me.

Your tech is a liar, lazy, scammed. He sat in the truck all the time he was here. Just set up the ladder. Told me he wanted me to pay by credit card only and I was told to pay him before he started work. He didn't show me the invoice before he left and didn't show me pictures. I immediately knew this guy was a scammed that wanted my credit card #. I wrote a check and gave it to him after he was done. He later emailed me the invoice which someone else signed it. Choice Home Warranty told me he sent them pictures. But not me. The world should know what a scammed he is.
Go to H____
Choice Home Warranty sent another air conditioner tech. for a second opinion.
Your report you turned in was fake.
I would be watching my bank account or credit card statement.

Alex Munoz from AC Medics was outstanding! We came home on a Friday afternoon to find our hot water heater gushing water-Alex got there as soon as he could, found the problem, left to get a new part, installed it and even returned again to make sure he had turned the temperature back up. He was polite, kind and professional! I would recommend him to everyone I know!

Do not use this company! They gave us the runaround for over a week saying they were coming for an appointment and did not show up and canceled at the last minute. Unreliable and quite possibly a scam call center in the Philippines nobody knows English or knew what was going on.

The team arrived right on time after notifying us they were on the way. Everything was expertly done; they explained in detail their procedures and results. Cleanup was amazing, they managed to enter and exit the attic without disturbing any insulation into the living space. Great job!!

I am very pleased with my new system! The company was extremely professional from the phone call to the end of the job. Cesar did an amazing job and over delivered. From every question to the clean up was on point. I appreciate the follow ups and any concerns I had with the project. I would recommend this company and stand by it

Service was great and fast. They where able to get out to my dad's house fast to get his a/c back up and running for him I greatly appreciated there service and so did my dad will definitely call again if any issues every arise.

The service was great, professional, timely, and thorough. Romeo communicated regarding the technician date and time as well as a follow up call. post service and was very professional. Will be using them again. Andy was amazing, provided detailed assessment and description of what was going on. He was very professional.

This was our 6 month checkout and just before turning on the heat for winter. The technician arrived on time. He reviewed what was to be checked according to our contract. After completing the tasks he reviewed the results and answered our questions. He was very efficient and polite. We appreciated that all the filters were replaced.

I have asked multiple times to be removed from your cold calls but I still keep getting calls. I have a brand new unit but no matter how many times I say that, I keep getting calls. And from a spoofed phone number too.

Cesar was fantastic. He answered all my questions. Very knowledgeable and skilled. Completed the job to perfection and then some. I have a beautiful new Tankless water heater on the garage wall! And a new company I can rely on for my Hvac and plumbing needs. Thanks Cesar! Photos to follow.

Andy from AC medics was fantastic. We had our AC and handler annually serviced and he was so thorough. He is the only person that has taken unit apart, vacuum and washed out! He changed filters and checked all thermostats for a very reasonable price. Will use them again and definitely recommend. Roman in the office, scheduled apt and kept us updated on Andy’s time of arrival and followed up after. Great customer service!

Had them out for a same day AC repair at a rental property of mine. No issues with the repair, they were onsite after coordinating with my tenant within a couple of hours, and the repair was done by the early afternoon. The technician who came out was a total professional and did an excellent job.

I am not going to even give this company or tech a single star that is how shitty the service was!!! The tech showed up didn’t call like they said he would but not a big deal I tried telling him what the issue was and he cut me off to ask where the units are I showed him and he glanced at them and walked off didn’t even walk up to them. Asked me where the controllers are then asked where another thing was and I said I don’t know what that is and isn’t it your job to look for them he asked for permission to go around the house and I said how else would you fix the issue. Mind you he was not friendly at all and rude to me so that’s why I gave back the snotty answers. He looked diagnosed the issue started to leave and I asked what is the issue he said the compressor valve is going out and I asked did you fix it and he said we don’t fix it I wrote a report and send it back to the warranty company.
He also said since I don’t know what ac unit is acting up he wanted to charge me double and I said no I was quoted $85 he literally took my payment and did not fix my machine and now the warranty place Home warranty of America will not fix it because it is not completely broken. I realize #Homewarrantyofamerica is at fault but the tech was rude and had zero customer service both companies are a joke! I will never use either

No one came to my house! No service was performed. This company is trying to scam me with a bill that is false. Never had an appointment with this company. No one was at my house.

Cold calls individuals. Asks highly invasive personal questions. Absolutely zero customer service skills/edicate. Did not get the name of the individual calling, but 0/10 would not recommend.